If the past due amount displayed on your current bill is greater than the sum of your previous two months’ bills, you most likely owe an amount that is at least 90 days old. You can also call 1-800-655-4555 to receive help in determining eligibility.

Your most recent bill will display any amount past due at the time the bill was mailed. You can also call 1-800-655-4555 to receive help in determining eligibility.

On-time payment is defined as a payment that equals or exceeds the current monthly bill within 19 days of the bill date.

SCE’s AMP is in accordance with SCE’s Rule 9 and Schedules D-CARE, D-FERA, TOU-D, and TOU-D-T, which can be found by visiting https://www.sce.com/regulatory/tariff-books.

At this time, NEM customers are not eligible for AMP. These customers may be included in the future.

At this time, DA customers are not eligible for AMP. These customers may be included in the future.

At this time, master metered customers are not eligible for AMP. These customers may be included in the future.

Yes, customers who receive service through a CCA can participate in AMP.

For customers who meet the above eligibility requirements, the amount eligible for the AMP is the total account past due balance as of the enrollment date not to exceed $8,000.

Any new bills issued on or after AMP enrollment are ineligible and will be the customer's responsibility.

NOTE: Customers who enroll in the AMP program are not eligible for installment plans.

The maximum eligible amount for AMP forgiveness per instance of customer enrollment is $8,000.

The maximum eligible amount for AMP forgiveness per instance of customer enrollment is $8,000.

12 on-time payments. Additionally, after 12 on-time payments are made, your entire past due amount is forgiven up to $8,000.

A payment that is not paid in full by the due date will be considered a missed payment. Customers that miss two sequential or three non-sequential payments will be removed from AMP.

If you are removed from AMP before reaching 12 on-time payments, there will be no impact to the debt already forgiven. For example, if you made 6 on-time payments before being removed from AMP, you will still have half your total eligible arrears forgiven. However, you will be responsible for any remaining debt that has not been forgiven.

If you are removed from AMP, you are eligible to sign up again after a 12-month waiting period, provided you still meet the eligibility requirements. The waiting period starts the month after you are dropped from the program.

If you successfully complete the program, you may enroll again after a 12-month waiting period, provided you still meet the eligibility requirements. The waiting period starts the month after you complete AMP.

Customers that exit AMP with arrears will be offered a 12-month payment plan.

The payment plan will be replaced by AMP and you will have your eligible unpaid debt forgiven by making 12 on-time payments of your current bill.

Yes, customers can request a BBP while on AMP.

LIHEAP assistance will be applied to the monthly bills and not the balance of the arrears. Any remaining LIHEAP amount will be held and applied to future monthly bills.

You will receive a welcome letter via USPS with your new Contract Account number, and program guidelines. If you wish to pay your bills online, please enroll your new account number on www.sce.com. Please use your new Contract Account number to pay your bills.

Immediately contact SCE to advise the AMP department of your delayed statement. Please pay your most recent bill period amount by the due date to remain on the program.