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Common Questions About Your Solar Billing Plan Application Frequently Asked Questions

Common Questions About Your Solar Billing Plan Application FAQ

We will review your application to confirm it has all the correct information and required documents.

  1. If your application has all the correct information and required documents, your project will be eligible for the Solar Billing Plan.  
  2. If we find an issue with your application, such as incorrect information or missing documents, we will send a deficiency notification email to you and/or your contractor with instructions for correcting your application.  
    1. After your application is corrected, we may require additional documents. For example, if you have an energy storage project with an A/C disconnect, we may ask you to provide a Plot Plan document before we can issue your Permission to Operate.  
  3. Once your project receives final approval, we will issue your Permission to Operate, which will authorize you to operate your solar generating system.  
  4. Within a few billing cycles, we will enroll your account in the Solar Billing Plan and set it up for SBP billing. 

Although processing times may vary based on application volume, simple and standard (solar-only) interconnection requests that have all the correct information and required documents, may receive Permission to Operate within 10 business days. Complex interconnection requests, i.e., paired storage or non-standard metering, will need more time to process as they require additional technical and engineering review.  

We strongly recommend that you or your contractor submit the application, Single Line Diagram, signed Interconnection Agreement, final electrical permit approval issued by the local building department, and any other applicable documentation all at once to expedite the review of your interconnection request. This allows ample time for us to evaluate program eligibility, conduct a technical review of the proposed system and initiate a meter change, if necessary. If a meter change is required, we will arrange the installation with our local planning department before PTO is issued. 

When status updates are available for your application, our Online Interconnection Application Systemopens in new window will send you and/or your contractor an email, including details. If you would like even more information about your application status, please reach out to your contractor or installer for assistance. They have direct access to your application, and they are responsible for completing any additional requirements.

If you are self-installing your system, please visit the Online Interconnection Application Systemopens in new window for updates on your application status. 

To cancel your Solar Billing Plan application, please reach out to your contractor or installer and ask them to withdraw your application. When that is done, we will send you and/or your contractor an email confirmation.

If you attempt to reach out to your contractor or installer and they do not reply, you have the option to send a withdrawal request to Customer.Generation@sce.com

If you are self-installing your system, please visit the Online Interconnection Application Systemopens in new window to withdraw your application. 

Once you receive your Permission to Operate, we will enroll your SCE account in the Solar Billing Plan. We typically set up SBP billing within a few billing cycles. To learn more, please visit the Guide to Your Solar Bill.  

If you experience a delay beyond the normal processing time, please contact SCE Customer Service at 1-866-701-7868 for residential customers, or 1-866-701-7869 for business customers, and a representative will be glad to assist you.  

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About the Solar Billing Plan Frequently Asked Questions

About the Solar Billing Plan FAQ

When status updates are available for your application, our Online Interconnection Application Systemopens in new window will send you and/or your contractor an email, including details. If you would like even more information about your application status, please reach out to your contractor or installer for assistance. They have direct access to your application, and they are responsible for completing any additional requirements.

If you are self-installing your system, please visit the Online Interconnection Application Systemopens in new window for updates on your application status. 

Once you receive your Permission to Operate, we will enroll your SCE account in the Solar Billing Plan. We typically set up SBP billing within a few billing cycles. To learn more, please visit the Guide to Your Solar Bill.  

If you experience a delay beyond the normal processing time, please contact SCE Customer Service at 1-866-701-7868 for residential customers, or 1-866-701-7869 for business customers, and a representative will be glad to assist you.  

The Solar Billing Plan is a new program for customers who install an eligible renewable generating system, such as solar or wind, after April 14, 2023. The Solar Billing Plan succeeds the Net Energy Metering (NEM 2.0) program. 

For customers considering solar and other renewable generation at their homes, the Solar Billing Plan is designed to help modernize solar rates to promote grid reliability, incentivize solar and battery storage, and help control electricity costs for all Californians. Each month, billing will include charges for energy used from the electric grid, as well as credits for energy exported to the grid.

When you install solar, an electric panel upgrade is sometimes required by your local building and safety department. This is to ensure your electrical panel is up-to-code and can support an added electrical load. 

This is common in older homes and may be necessary depending on the specifics of your system, structure of your home, and changing electricity needs.  

Please note that upgrading your electric panel is not the same thing as reprogramming your electric meter. When you go solar, meter reprogramming will be a part of the process and will be handled by SCE and your contractor before you can operate your system.  

The Solar Billing Plan (SBP) works by billing customers not just based on the energy you consume, but also the credits you earn for surplus solar energy you produce.

The price of electricity you consume varies, depending on your rate plan. The value of the Energy Export Credits (EECs) you earn varies hourly. When your monthly bill arrives, your total will be your energy charges after your available EECs have been applied. SBP doesn’t track your total solar production – only the surplus solar you’ve exported back to SCE.

SBP works on an annual cycle, called your “Relevant Period.” During each Relevant Period, any EECs left over after your monthly bill is totaled will automatically rollover into the next month.

As the end of your Relevant Period, you receive a settlement statement (more on this below) to “settle” your final balance for the next Relevant Period. 

All customers participating in the Solar Billing Plan must have a compatible meter to register the amount of electricity consumed from the grid, as well as any surplus energy your system generates and exports back to SCE. If your current meter is not compatible, we will replace or reprogram the meter as part of enrolling you in the Solar Billing Plan.

If the renewable energy system is less than 30 kilowatts (kW), you do not need to do anything. You will be automatically enrolled in the applicable rate plan when you request turn-on service.

If the renewable energy system capacity is greater than 30 kW, you will need to sign a NEM Interconnection Agreement (Form 16-344). If the system is over three years old, it must be inspected (Form 14-903) before you can enroll in the applicable rate plan. We will mail an Agreement and Inspection Form soon after you move in, or you can download the forms and email them to Customer.Generation@sce.com.

Under the Solar Billing Plan, customers can oversize their solar systems up to 50% of their total annual usage but are required to attest that they will reach that usage level within the year after they receive Permission to Operate (PTO). As noted above, the credits will be based on the net generation channel multiplied by the applicable Energy Export Credit (EEC) rate each billing period. At the end of the relevant period (12 months starting with the first bill after PTO), the sum of all energy charges are calculated (A) and the sum of all energy export credits are calculated (B). If the value of the energy export credits (B) is greater than the sum of all energy charges (A), the excess energy export credits are forfeited, and an adjustment will be made on the annual settlement bill.

According to the findings from the Commission’s December 15, 2022, Decision, residential and small commercial customers in SCE’s service area installing a new solar system under the Solar Billing Plan can expect to recover their investment in approximately 9 years.  Residential customers adding energy storage to their solar system can expect to recover their investment in approximately 6.6 years, while small commercial customers adding energy storage to their solar system can expect to recover their investment in approximately 7.5 years. 

To protect consumers installing solar electric systems and participating in the Solar Billing Plan or the NEM plan, the California Public Utilities Commission (CPUC) and the State Legislature have put into place measures designed to help customers make a more fully informed decision about installing solar on their single-family homes. These measures include a requirement that solar consumers review and sign a Solar Consumer Protection Guideopens in new window that allows the consumer to know their rights and have enough information regarding the several factors they should consider when installing solar. This requirement does not apply to self-installation or new construction projects.

If the renewable energy system is less than 30 kilowatts (kW), you do not need to do anything. You will be automatically enrolled in the applicable rate plan when you request turn-on service, and you will receive additional information via email.

If the renewable energy system capacity is greater than 30 kW, you will need to sign a NEM Interconnection Agreement (Form 16-344opens in new window). If the system is over three years old, it must be inspected (Form 14-903) before you can enroll in the applicable rate plan. We will mail an Agreement and Inspection Form soon after you move in, or you can download the forms and email them to Customer.Generation@sce.comemail-link-arrow.

When adding solar panels to your previously installed system, you must submit a new Interconnection Application with updated information about the changes made to the system, including both new and previously installed equipment. All revised applications follow the same process as any other interconnection request and will receive a new PTO.

To ensure that the system is operating safely and in compliance with our interconnection requirements, SCE recommends that customers not operate any additional equipment until SCE has issued the new PTO.

For more information on this, please see the following question.

Yes, the GMA is SCE-owned and becomes part of the metering services. However, the neutral pigtail is the white wire included in the GMA. SCE makes the connections to the GMA, including the Neutral to the customer’s panel. If needed, the Contractor may assist with the Neutral. 

If you have an existing GMA and the combined system size is less than 15.6 kW, you can still use your existing GMA. However, if the new combined system is greater than 15.6 kW, the GMA cannot be used, and the new array must be connected to the service panel through a load-side connection. 

No, GMAs are not designed for use with paired-storage systems. 

Any change to the point of interconnection requires a new application. Once your new application is submitted, as part of the interconnection process, SCE will email you and/or your contractor to schedule the removal of the GMA. 

The Solar Billing Plan Aggregation program has been available effective, February 15, 2024.  

If you have multiple electric accounts on the same property as the renewable generator or the properties are contiguous or adjacent, you can install a generator up to the aggregated load of all accounts, so long as all the properties are solely owned, leased, or rented by you. You must also be the customer of record on all SCE accounts. 

Exported energy is allocated to multiple accounts ("Benefiting Accounts") that are located next to a property with a generating system.

  • Energy exports are converted to monetary credits based on the Avoided Cost Calculator (ACC).
  • Credits are used to offset energy charges, which are based on the benefitting customers' energy usage and rate plan pricing.  

For the purposes of Form 14-937opens in new window, parcels that are divided by a street, highway, or public thoroughfare are considered contiguous, provided they are within an unbroken chain of otherwise contiguous parcels and are all solely owned, leased, or rented by the Customer, as verified in Form 14-937.opens in new window 

An arrangement includes all eligible benefiting accounts and the generating account served by the renewable generator. There is no limit to the number of Service Accounts that can be included in an arrangement. 

A generating account is the account that is connected to the renewable generator. It may or may not have a load other than that of the generator. 

A benefiting account is an eligible Service Account that is included and receives SBP energy credits as described in the SBP-A arrangement. Benefiting accounts may be of a different rate class and/or schedule but must have the same SCE customer name. 

As with any other interconnection project, the generating account meter must be capable of measuring the excess generation exported to the grid in 15-minute intervals. Once your interconnection request is submitted, SCE will determine if the correct metering is in place for the Solar Billing Plan. If needed, we will set up proper metering. 

All accounts included in a SBP-A arrangement will be billed individually. Summary billing is not available for SBP-A accounts.  

All SBP-A accounts will be billed monthly for both energy and non-energy charges. 

There is a one-time $16 automated billing set-up fee for every account in the SBP-A arrangement. Any account added to an SBP-A arrangement is subject to this one-time fee. There is also a $2.70 monthly billing fee per account. 

If it is determined that distribution system upgrades are required to interconnect an SBP-A generator, the customer would be responsible for the cost if they are the only beneficiary of the required upgrade. For example, if the transformer only serves your property and accounts. If the transformer serves other customers, you would not be responsible for any distribution system upgrade costs. 

You can change the accounts (either add or remove) included in an SBP-A arrangement once in a 12-month billing period.  

The removal of an account from an SBP-A arrangement will trigger a settlement bill for that account only. The remaining accounts on the arrangement will continue on their existing 12-month billing period.  

Adding an account does not trigger a new 12-month billing period.  

Notification of any modification to the SBP-A arrangement must be provided to us via email at least 60 days before the change takes effect. The change will remain in effect for a minimum of 12 months. Documentation should be emailed to Customer.Generation@sce.com

All accounts in an SBP-A arrangement must be either (1) all Bundled Service Accounts; or (2) all Direct Access (DA) Service Accounts served by the same Energy Service Provider (ESP); or (3) all Community Choice Aggregation (CCA) Service Accounts served by the same CCA. You can have more than one SBP-A arrangement, but accounts may not be shared across multiple arrangements. 

No. We will allocate kWh generation to all your accounts in the aggregation arrangement throughout the 12-month billing period so that energy credits are applied appropriately. However, there may be instances where energy credits are leftover and cannot be applied to other Service Accounts. 

No, energy credits will not be carried over to the next 12-month billing period.  

Customers who are currently interconnected under a standard SBP contract can change to an SBP-A contract provided they have multiple electric accounts on the same property as the renewable generator, or the properties are contiguous or adjacent. All the properties must be solely owned, leased, or rented by the SCE customer of record.  

To initiate this request the customer must send the following documents to Customer.Generation@sce.com with the subject line of “SBP-A Program Change <Project Number>”:  

  • Form 14-937opens in new window
  • Plot Plan  
  • A parcel map which clearly identifies the locations of the benefiting account meters  
  • Property Lease/Ownership Agreement(s) (if applicable)  

Yes, SBP-A customers are eligible for Net Surplus Compensation. 

As of April 15, 2023, the NEM 2.0 program is closed to new applicants. Applications submitted after April 15, 2023 will be processed under Solar Billing Plan for Residential or Solar Billing Plan for Business.  

If your NEM 2.0 application has been deemed valid by SCE, you will have until April 14, 2026, to submit your final documents to retain eligibility. 

Your NEM account will continue to bill under your current NEM program until your 20-year eligibility period expires, or until your account loses eligibility to remain on the NEM program, whichever is earlier. When that occurs, your account will automatically move to the new Solar Billing Plan or the successor rate plan available at the time of transition. 

Under the current NEM rules, account changes, such as moving in or out of a residence with an NEM system or transferring the account to someone else’s name, do not affect the NEM eligibility period of the original system. 

NEM 1.0 and 2.0 customers that expand their system’s aggregate capacity by no more than the greater of 1 kW or 10 percent of the original system size, can remain under their respective programs. However, a revised application with the new configuration is still required.

Please note:

  • The capacity limits outlined above also apply when adding an energy storage system to an existing solar installation.
  • When you are submitting an expansion, if you qualify and intend to remain on your respective program, your interconnection request must be submitted using the ‘NEM 1.0/2.0 Expansion’ option in the drop-down menu for application type. Failure to do so will result in the account being moved to the Solar Billing Plan; SCE cannot guarantee a reversal back to NEM.
  • However, only adding an eligible new Energy Storage System (ESS) as an expansion to your system will not affect the remainder of your 20-year NEM eligibility period.

If your expansion exceeds the limits stated above, a new application must be submitted under the Solar Billing Plan. Once approved, your account will be transitioned to the Solar Billing Plan, and SCE will set up your account on an applicable TOU rate (if it is not already on one). 

No. The Solar Billing Plan will not change the current interconnection process and related fees. It will also not introduce any new interconnection fees.

The Virtual Solar Billing Plan and Solar Billing Plan Aggregation programs are available to new applicants effective, February 15, 2024.  

Schedule NEM-V-ST (Virtual Net Energy Metering for Multi-Tenant and Multi-Meter Properties) is available to customers who applied on or before the February 14, 2024, deadline.  

Customers who submitted a valid Interconnection Request under the Virtual NEM or NEM Aggregation programs on or before the April 14, 2023, deadline will have a 9-year eligibility period.  

Existing Virtual NEM and NEM Aggregation customers will remain on their current rate plan and will retain the 20-year eligibility period. 

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Consumer Protection Guide Frequently Asked Questions

Consumer Protection Guide FAQ

The Service Account holder should sign and initial the Consumer Protection Guide. If the name on the contract, consumer guide and interconnection agreement are not the same across all three documents, SCE will require an explanation of the relationship between the parties signing each document uploaded with the consumer guide.

Only pages with signature/initial sections are required. This includes pages 1-4 (customer initials) and pages 23-24 (customer/solar provider signatures). 

Anyone authorized to sign on behalf of the solar provider qualifies as a company representative. Consult an attorney if you have any questions.

Electronic signatures are allowed. Please note that if e-signatures were used in the Consumer Protection Guide, your contractor must also submit an electronic signature audit document to verify the validity of the signatures. Such documents typically include the:

  • Time stamps for each signature/initial
  • Email addresses of the signing parties
  • IP addresses of the signing parties

Any authorized signatory for such entities can sign the Consumer Protection Guide.

Acceptable file documents include: .docx, .xlsx, .csv, and .pdf files, whereas image files are not. While a clear picture of any of the required documents is acceptable for upload, the file containing the picture must be in .pdf format.

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Energy Storage Devices / Battery Systems Frequently Asked Questions

Energy Storage Devices / Battery Systems FAQ

Yes. However, for systems that are less than 10 kW and do not have a Net Generation Output Meter (NGOM), NEM credits are capped in accordance with the NEM Paired Storage estimation methodology, as described in the NEM Successor Tariff. 

For systems over 10 kW, a NGOM, or other power control option, will be required to meter the generation of the system and properly identify any energy exported to the grid specifically from the battery component. No credits are granted for exports that exceed the recorded generation from the renewable system.

The Solar Billing Plan and the Net Energy Metering plan does not have a discharge requirement; however, please note that incentive programs, such as the Self-Generating Incentive Program (SGIP) may require battery discharge at regular intervals. 

SGIP requires Energy Storage systems to discharge a minimum of 52 full discharges per year.  A ‘full discharge’ is the equivalent of discharging the SGIP-incentivized energy capacity, whether it is during a single, or multiple discharges. SGIP does not dictate or control when the battery discharge occurs.

Yes, you can install an eligible ESS to your system under the Solar Billing Plan. 

There are currently no applicable restrictions related to the sizing for energy storage devices paired with renewable generators. The 150% rule originally outlined in the Net Energy Metering (NEM) tariff has been suspended through August 2025.  

Please note that if you are participating in rebate programs such as the Self-Generation Incentive Program (SGIP), they may have different sizing requirements for the energy storage device. As such, you will need to confirm that the size of the energy storage device meets both the interconnection and rebate program requirements to qualify and take advantage of both programs. 

Battery systems in a Paired Storage agreement are charged by a renewable generator i.e., solar, wind, etc., but are not permitted to charge from the grid. 

It depends on the size of your storage device. If your storage device has an inverter rating greater than 10 kW, you must adhere to the metering requirements listed in the Interconnection Handbook. If your storage device has an inverter rating of 10 kW or less, no additional metering is required. 

If your project requires, or you request a NGOM, SCE will internally begin this process once your project moves to Engineering Review. Your contractor should keep you updated with the status of your NGOM as it moves through the installation process. 

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Billing, Energy Export Credits, & Net Surplus Compensation Frequently Asked Questions

Billing, Energy Export Credits, & Net Surplus Compensation FAQ

Yes. The following customers are ineligible for Net Surplus Compensation: 

  • Direct Access (DA) customers
  • Community Choice Aggregation (CCA) customers
  • Bio-Gas (BG-NEM) and Fuel Cell (FC-NEM) customers
  • Customers on a NEM-Aggregation arrangement 

On the Solar Billing Plan, customers will be compensated for energy exported to the grid based on a calculated hourly electricity price. These hourly prices will be derived from the latest CPUC approved Avoided Cost Calculator and will vary by month, weekday, and weekends. These prices will usually be lower than the rate that customers pay for electrical service.  

Once you’re enrolled in the Solar Billing Plan, SCE tracks the amount of electricity exported to the grid by your solar system, as well as the amount of electricity you consume from the grid, during each billing period. SCE does not track all the energy your solar system produces, only the excess energy you provide to the grid.

 

If your solar system produces more energy than you need, the Solar Billing Plan allows you to receive Energy Export Credits (EEC) for the surplus electricity you supply to the electric grid. Exported energy can lower your balance or, in some cases, offset it completely – it all depends on how much energy you produce, versus how much energy you consume. These credits are applied to your monthly bill, but do not offset certain set fees. The value of these credits varies hourly. Any unused credits accrue and roll over from month to month for the duration of your Relevant Period.  

If you still have surplus energy when you receive your annual settlement statement, you may be eligible for a payout at the Net Surplus Compensation (NSC) rate. 

Accounts with Permission to Operate are typically set up for SBP billing within a few billing cycles. If you experience a delay that exceeds this timeframe, it may be due to an instance where SCE is unable to reprogram or replace the existing meter. Your non-SBP bill will still track the amount of electricity used from the electric grid but will not reflect the Energy Export Credits supplied to the electric grid, until the issue is resolved. The credit(s) for the surplus energy you supply to the electric grid will appear on your first SBP bill. For billing inquiries, please contact SCE Customer Service at 1-866-701-7868 for NEM residential customers or 1-866-701-7869 for NEM business customers. To learn more about how to read your SBP bill statement, please visit the Guide to Your Solar Bill. 

The Solar Billing Plan tracks your charges and credits over an annual cycle, which is called your “Relevant Period.” At the end of each Relevant Period, you will receive the final bill in the cycle: your settlement bill. To “settle” your Relevant Period, any unused Energy Export Credits (EECs) are applied to eligible charges in the current month and, if applicable, previous months. After that, remaining EECs will offset any Energy Export Credit Charge Adjustment, and the rest are forfeited.

Once your eligible charges and EECs have been settled, you may or may not be eligible for Net Surplus Compensation (NSC). If you generated more kilowatt-hours (kWh) than you used during the Relevant Period, and your year-to-date NSC is greater than zero, you’ll be credited the wholesale NSC rate per kWh.

Your settlement bill marks the end of your annual Relevant Period, and your account resets to zero for the next Relevant Period. 

Net Surplus Compensation (NSC) is equal to the Net Surplus Compensation Rate (NSCR) multiplied by your Net Surplus Energy kilowatt-hours (kWh). The NSC rate is based on current market prices and varies by month. Details on the NSCR rates can be found here. 

The credit amount indicated on your bill is calculated using the full retail rate for energy used on-site. This rate includes generation, transmission, distribution, and funding for public programs. Under NSC, SCE pays you the market rate, comparable to what we pay other energy producers, as required by California Assembly Bill 920.

Over the course of your 12-month Relevant Period, Energy Export Credits (EEC) will be applied to the amount of electricity a customer exports to the grid and will reflect the electricity’s value to the electric grid during each hour of the day. Energy Export Credits will be calculated by taking the kilowatt hours generated by the customer’s generating system that is exported hourly to the grid multiplied by the Energy Export Credit prices. These EEC prices will vary hourly throughout the day and can be found here for both Pacific Time and Universal Timeopens in new window. Customers who enroll in the Solar Billing Plan before January 1, 2028, will have fixed EEC prices for the first nine years of operation. The nine years is referred to as the lock-in period.

Each year, the EEC Prices are calculated using the CPUC Avoided Cost Calculator (ACC) approved as of January 1 of the calculation year (the “vintage year”). For each “vintage year”, the simple average EEC Price is calculated for each month of a 9-year lock in period, and it is differentiated by hour (24 hours) and by weekdays and weekend/holidays. In addition, each hourly EEC Price is broken down in two components: (1) the Generation EEC Price (energy, cap and trade and generation capacity) component, and (2) the Delivery Service EEC Price (transmission, distribution, greenhouse adder and methane leakage) component.  

To learn more about EEC Pricing:  

  • EEC Factors (UTC) - CSV File  
  • Understanding Export Pricing  

At the end of your 12-month Relevant Period, if you have supplied more electricity than you have used, you may be compensated with an on-bill credit or a check for the NSC paid at the market rate.  

Once the NSC is calculated and issued to the account holder, the balance will be zeroed out and the new 12-month billing period will begin on the next regularly scheduled meter read date. 

You may elect to change the start date of your 12-month Relevant Period once only for the lifetime of the account, by completing and returning a One-Time Relevant Period Change Request Form (14-936).

You will be responsible for selecting the date of the requested change. We must receive this form at least 60 days before the requested start date of the new 12-month Relevant Period. When the start date is changed, your existing 12-month Relevant Period will end, generating your settlement bill, and your new 12-month Relevant Period will begin. Under no circumstances will a 12-month Relevant Period extend beyond 12 months. 

There are several ways you can minimize the electricity you receive from SCE to supplement your solar generating system. The best thing you can do is be mindful of the time of day and weather – your system won’t be generating when it’s dark out, and it will produce less when there’s cloud cover. Even small changes can make a difference to your bill. We’ve listed a few recommendations below to help you make the most of your solar-produced power:

  • Consider investing in a battery storage system to keep more of your self-generated energy for use at night.
  • Shift major appliance and equipment use (like a pool pump or washer-dryer) to off-peak daytime hours (8 a.m. - 4 p.m.) when your solar generating system is active.
  • Try not to use too many appliances simultaneously during the day, so your system can keep up.
  • Periodically have your solar panels professionally cleaned.

Remember that if you make changes or investments like buying electric vehicles or installing a pool, your energy consumption will increase. If your system was not sized with these investments in mind, you’ll either need to upgrade your solar generating system or use more energy from SCE.

You can view your usage history by logging in to My Account. You’ll be able to see both the energy you’ve consumed from the grid, as well as the excess energy you’ve generated. Reviewing your usage history can help identify when to shift your energy use, which can have an impact on your bill. 

Some contractors may offer or provide their customers with a monitoring system. Monitoring services typically measure the total energy generated directly by the renewable system. SCE service meters do not track all the energy your renewable system generates, only the surplus energy that flows out of your home or business and back to the electric grid. SCE cannot track or advise how much overall energy your system produces.

For billing inquiries please contact SCE Customer Service at 1-866-701-7868 for residential customers or 1-866-701-7869 for business customers. 

To learn more about how to read your SBP bill statement, please visit the Guide to Your Solar Bill.

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Direct Access & Community Choice Aggregation Frequently Asked Questions

Direct Access & Community Choice Aggregation FAQ

DA and CCA customers are eligible to participate in the Solar Billing Plan if the Energy Service Provider (ESP) or CCA agrees to support the provisions of the Solar Billing Plan. The ESP or CCA must provide their agreement to support these provisions before your associated accounts can/will be placed on the Solar Billing Plan. SCE will be responsible for delivery credits (if applicable), and your ESP or CCA will be responsible for any corresponding generation credits. DA and CCA customers are not eligible for Net Surplus Compensation from SCE. 

If your ESP or CCA declines to support the Solar Billing Plan, you have a few options:  

  • You may choose to remain with your service provider, continue service without the benefits of the Solar Billing Plan, however you will still receive the usage reduction benefit from the system.  
  • You may choose to switch to a different ESP that offers the Solar Billing Plan.
  • You may choose to return to bundled service.

Where CCAs and ESPs have their own renewable programs, they still must go through our interconnection process and receive Permission to Operate their generating facility from SCE.  

If a customer terminates service or experiences a change from SCE Bundled Service to CCA or DA Service (or from CCA or DA Service to SCE Bundled Service), the 12-month Relevant Period will end on the date when the change of service is effective.  

Note: SCE cannot speak for the ESP or CCA and cannot discuss the ESP’s or CCA’s reason(s) for declining to support the Solar Billing Plan or Solar Billing Plan Aggregation. If you have any further questions, please contact your ESP or CCA. 

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Generation Meter Adapter Frequently Asked Questions

Generation Meter Adapter FAQ

GMAs offer certain NEM customers an alternative interconnection option to traditional supply-side connections (also called “line-side taps”). They eliminate the need to make modifications to your meter panel, which may help reduce the overall cost and time of your renewable generating facility installation. They provide a safer installation compared to the traditional line-side taps by eliminating the need to enter or modify the service panel. For more information, please refer to the GMA Fact Sheet.

This will be considered a line-side connection. Cities and AHJs may have various requirements regarding line-side connections, however, once the GMA is approved by SCE, most AHJs will accept the installation of SCE-owned equipment. Please ask your contractor to work with your city or AHJ to determine if the GMA is an approved method for interconnecting. 

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Aggregation Frequently Asked Questions

Aggregation FAQ

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Common Questions about how the Solar Billing Plan Impacts NEM Customers Frequently Asked Questions

Common Questions about how the Solar Billing Plan Impacts NEM Customers FAQ

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