Customer Resources and Support
Resources and Support to Help You Prepare for Any Emergency>
We offer programs and rebates to help you prepare for emergencies such as earthquakes, wildfires, or outages, including Public Safety Power Shutoff outages. Explore these tools, resources, and programs that tap into the latest technology and services.
Backup Power Solutions
Portable Power Station
Recommended for apartment dwellers in high fire risk areas.
A portable power station can provide emergency backup power for small devices and household appliances such as laptops, mobile phones, tablets, and some internet routers. Beginning September 1, 2022, if you purchase qualifying models and live in an area designated as a Tier 2 or Tier 3 high fire risk area, you could receive up to five $150 rebates per active service account.
Recommended for participants in the Critical Care Backup Battery program who want an additional backup power solution.
A portable generator may be able to provide emergency backup power for large household appliances and devices such as refrigerators, lighting, water pumps, and garage doors for an extended time. Beginning September 1, 2022, if you purchase a qualifying model, you could receive a $200 rebate (or a $600 rebate for customers enrolled in income-qualified ...Read More programs or our Medical Baseline Allowance program) if you live in a Tier 2 or Tier 3 high fire risk area. Read Less
Recommended for customers interested in installing qualifying technologies that contribute to reducing greenhouse gas emissions, demand reduction, and electric grid reliability to meet all or a portion of their electricity needs.
Our Self-Generation Incentive Program offers rebates and incentives to eligible residential and business customers who generate their own power. We also have battery-storage incentives to help customers in high fire risk areas store their self-generated power for later use.
Learn About Home Self-Generation
Learn About Business Self-Generation
Recommended for businesses wishing to continue operations during a power outage or PSPS.
Microgrids consist of a number of generation resources that can be disconnected from the broader electric grid to provide local energy needs. They typically include solar panels, batteries, and traditional combustion generators in combinations tailored to a customer’s specific needs. By working with a developer, businesses can find a microgrid solution that works for their needs.
Critical Care Backup Battery Program
Recommended for eligible customers who expect to require the use of electrically powered medical devices during an unexpected outage.
The Critical Care Backup Battery program supplies a free backup battery exclusively for customers in high fire risk areas who are enrolled in our Medical Baseline Allowance program.
Customers throughout SCE territory experiencing PSPS and/or extended outages can take advantage of special rates at participating hotels through our Hotel Discounts program. Click the link below to see a list of participating hotels and to book your stay.
Access and Functional Needs
We offer resources and support for the diverse needs of our customers before, during, and after Public Safety Power Shutoff (PSPS) outages, including Care Coordination or personalized emergency planning through 2-1-1 and other community assistance programs.
Income-Qualified Solar Installation
You may qualify for a free home solar system from our partner, GRID Alternatives. Find out if the Single-family Affordable Solar Homes (SASH) program, a California state program for low- or fixed-income families, can help you.
Community Resource Guide
If you need help balancing your energy needs and household budget, or reducing your monthly energy costs, SCE provides resources and information about government programs to assist you.