How do I reset my user ID or password?

Your SCE account and your online user ID are different. A locked user ID prevents you from signing in to SCE.com My Account, but it does not mean that your electric service or SCE account has been closed.

  1. Stop trying different user IDs or passwords. Additional unsuccessful attempts will not restore access.
  2. Check the email address associated with your user ID. Look for an email from SCE with instructions to unlock your user ID and reset your password. Check your spam or junk folder if you do not see it.
  3. Follow the link and instructions in the email. Create a new password when prompted, then return to SCE.com My Account and sign in using your established user ID and new password.
  4. Complete MFA after your access is restored. Choose an available method to receive your security code and enter the most recently issued code.

Didn’t receive the unlock email? Use the existing Reset Password page to begin the user ID or password reset process.
 

  1. Enter your SCE.com User ID / Email 
Reset
  1. Select a Verification Method 
     
Reset
  1. You should receive reset password link to the device selected within 10 minutes.  
     
Reset

 

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