Paperless Billing
Paperless Billing benefits include:
- Email alert when your bill is ready, 19 days before your bill is due.
- Up to 36 months of bills available online.
- Secure access to your bill, 24/7, on your computer, tablet, or phone.
Emergency Alerts
Receive status updates approximately 48 hours in advance of a potential PSPS event called during extreme and potentially dangerous weather conditions, or in the rare instance when the California Independent System Operator (CAISO) declares a statewide Stage 3 Emergency necessitating a Rotating Outage ("rolling blackout").
Repair and Maintenance Alerts
Receive status updates for an unplanned repair outage, including when it started, what caused it, and when power will be restored, as well as a planned maintenance outage, including when it will take place, advance reminders, and updates on scheduling changes.
Budget Assistant Notifications
A free service that lets you identify a spending goal then alerts you by phone, email or text to tell you how you're doing. Receive alerts weekly, mid-monthly, or when you're projected to exceed your spending goal.
Critical Peak Pricing Notifications
Critical Peak Pricing (CPP) provides four months of summer season bill credits in exchange for higher prices during 12-15 CPP events. When called, CPP events are from 4 p.m. – 9 p.m., usually occurring on the hottest summer days. By reducing your electricity use during CPP events, you can minimize the impacts of these higher prices.
CPP alerts help you plan for CPP events. We will notify you the day before an event via phone, email, or text.
24 Month Payment Arrangement Notifications
Receive status updates for customers enrolled in a 24-month payment arrangement. SCE offers a 24-month payment arrangement if your accounts meets the Eligibility Requirements. The enrollment can be submitted online through My Account.
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