Cooling Centers :
Our residential customers will not be disconnected for non-payment when temperatures above 100 degrees are forecast in a 72-hour look-ahead period. During the heatwave, here are some tips to stay cool and conserve energy. Cooling center locations and hours are listed here: Find a Cooling Center. You can also call 2-1-1 for a cooling center near you.

Your Privacy and Data


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We’re committed to protecting your private account information.

We use industry standard data protection technology to protect from external threats. We do not sell, or provide your information to unaffiliated third parties, except in limited circumstances described in the Privacy Notice on SCE.com. Your bill contains personal information such as your account number, address, energy usage and billed amount. This information, if not protected from unauthorized individuals, could be used by scammers to access your SCE My Account or impersonate YOU.

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Spoofing


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What is Spoofing?

Caller ID Spoofing is a practice in which a caller deliberately falsifies the information on your caller ID display to disguise their identity. 

Recently, there has been an increase in caller ID ‘spoofing’ whereby third parties use SCE’s phone numbers to lead people to believe that the calls are coming from us. In many cases, the “spoofers” misrepresent themselves as SCE employees or partners.

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Common Complaints Related to Spoofed Phone Calls

  1. Calls demanding payment over the phone. 
  2. Calls made outside of normal business hours (for example, 2 a.m.)
  3. Callers asked about the customer’s usage or meter information. 
  4. Customers asked to provide social security numbers and other personal information.
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Types of Scams to Be Aware Of


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Urgency Scams

A scammer calls you to make a payment or you will be disconnected, and they stress the urgency and discourage you from verifying with others.

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Discount Scams

The scammer calls you and states that you have a past due bill and will give you a discount if you pay them over the phone.

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Real Estate Scams

Scammers are looking at recent home listings and calling the Realtor to inform them that the electricity at the home will be disconnected and to inform the seller to call a number to schedule a payment to the scammers.

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Fake Edison Website

Use only trusted websites. A new scam using a fake utility website targeting customers searching on the internet about how to connect their new electricity service is on the rise. You should look for sce.com in the URL portion of the webpage to ensure the correct website is being used.

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Pre-paid Cards

The scammer calls you and directs you to a store to have you buy a pre-paid card and tells the customer not to let the clerk know it is for a utility bill or you will be charged an additional fee.

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Barcode Scam

The customer is sent a barcode via text or email and told to send money through the barcode.

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Tips and Reminders


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  • We take your privacy seriously and make every effort to protect your information. 
  • We cannot take any payments over the phone. You can make a payment through SCE.com. 
  • Never give your personal information including your SCE pin code. 
  • We will not send solar representatives to your home, nor do we have solar companies contact anyone by phone. 
  • We will not call you outside the hours of 9 a.m. to 9 p.m., except to provide customer-requested outage updates.
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What To Do If You Are a Victim of a Scam

If you think you’ve received a spoof or scam phone call, you can report the details related to the call by filling out our online fraud form or sending an email to csinfogov@sce.com. You can also report the scam to the FTC at reportfraud.ftc.gov.

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