Cooling Centers :
Our residential customers will not be disconnected for non-payment when temperatures above 100 degrees are forecast in a 72-hour look-ahead period. During the heatwave, here are some tips to stay cool and conserve energy. Cooling center locations and hours are listed here: Find a Cooling Center. You can also call 2-1-1 for a cooling center near you.

Southern California Edison Online Privacy Notice

Our Commitment to Your Privacy

It is important to Southern California Edison (SCE) to protect your Personal Information. SCE wants you to know how we collect, use, share, and store your Personal Information. Personal Information comes from our business interactions with you, including communication through your computer or mobile device, or as an SCE customer through our Advanced Metering Infrastructure. We also want you to be aware of how we comply with the California Consumer Privacy Act (CCPA).

To help keep your Personal Information secure, we regularly communicate and educate SCE employees regarding your privacy rights. SCE also implements information security and cybersecurity safeguards to protect Personal Information in our care.

For more information regarding how SCE is committed to protecting Personal Information, consult the links below.

California Consumer Privacy Act See this notice to understand how the SCE complies with the California Consumer Privacy Act (CCPA) and consumer data rights. This notice applies to California residents. 

2023 Summary of Personal Information Requests

Request Type

Received

Fulfilled*

Denied

Average Number of Days to Process

Right to Know

135

60

75

31

Deletion

13

1

12

31

Opt-Out

0

0

0

N/A

Correction

0

0

0

N/A

Right to Limit

0

0

0

N/A

*"Fulfilled" means "complied with in whole or in part" per Cal. Code Regs. tit. 11, Section 7102 (2024)

 

Website Privacy Notice See this notice to understand how the SCE uses your information through interactions from a computer or mobile device. 

Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information See this notice to better comprehend protections for energy usage information. This notice applies to customers of SCE. 

Consolidated Notice

For your convenience, a Consolidated English Only Privacy Notice is available.

Prior Privacy Notices

Our privacy notices are updated periodically to comply with new laws and regulations. Prior versions to our Privacy Notice may be found here.

Jurisdictional Authority

This website is controlled and operated by SCE from the State of California in the United States, and the operation of this website is not intended to subject us to the laws or jurisdiction of any other state, country, or territory. Your use of our website will indicate your acknowledgment of the terms in this Notice and applicable California Public Utilities Commission approved tariffs.

Contact Us

For questions regarding our notices, please contact us using one of the following methods:

Southern California Edison

Attention: Chief Ethics & Compliance Officer
Post Office Box 800
Rosemead, CA 91770

Residential Customers: (800) 655-4555
Business Customers: (800) 990-7788

Email: Privacy@sce.com

Note that information regarding these contacts or correspondence with SCE may be retained in a file specific to you.