It is important to Southern California Edison (SCE) to protect your information and we want you to know how we collect, use, share and store your information we receive through our interactions with you, including through your computer or mobile device.
These include interactions from your computer or mobile device through (a) www.sce.com and the other websites operated by us from which you are accessing this Privacy Notice (the "Websites"); (b) our social media pages we control through which you access this Privacy Notice (collectively, our "Social Media Pages"); (c) HTML-formatted email messages we send to you that link to this Privacy Notice (the "Emails"); (d) discussions with you, our customers, either in person or over the phone or through written correspondence (the "Customer Interactions”). Collectively, the Websites, Social Media Pages, the Emails, and the Customer Interactions are the “Services”.
Our California Consumer Privacy Act (CCPA) policy and Notice of Collection and Use of Energy Usage Information further describe our policies and practices related to your privacy.
California Consumer Rights to Personal Information
California residents have rights to their Personal Information. Please access the California Consumer Privacy Act (CCPA) policy to review and exercise those rights.
Information We Collect
To ensure we can provide you with products and services, we collect Personal and Non-Personal Information.
Personal Information is defined as any information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked, directly or indirectly, with a resident or household.
Our Services collects personal information to:
- Serve your needs;
- Enrollment in CARE or other customer assistance programs;
- Apply for energy efficiency programs, rebates, and incentives;
- Provide you personalized experiences;
- Use our mobile apps;
- Send you utility-related communications via mail, email, or text;
- Send you recommendations on products and services of interest to you;
- Manage, analyze, and measure our content and advertising;
- Understand who visits our site; and
- Improve SCE products and Services, including new product and Service development.
You must provide us with Personal Information when you create a SCE.com User ID to use SCE’s digital services, such as SCE.com My Account, send us an email, or complete a self-service transaction with us via our website, which we will use your Personal Information to identify, authenticate, and fulfill your service request. When applying for our CARE or FERA programs, you may be required to disclosure enrollment in other governmental programs.
Non-Personal Information includes publicly available information lawfully made available from federal, state, or local records, and deidentified or aggregated consumer information. Aggregated information includes browser type, device type, operating system, page views, referring URLs, destination URLs, dates and times of site visits, and other information collected primarily for statistical purposes but does not identify a specific individual or a group of individuals.
- Cookies are used to quickly identify your computer or mobile device to ‘remember’ you. You may disable cookies or set your Internet browser to alert you when cookies are being sent to your computer’s browser or mobile device; however, disabling cookies will affect your ability to use certain features on our website.
- Interest-Based Communications - Our website pages contain pixels allowing us to display interest-based communications on third-party websites and mobile applications, including social media sites such as Facebook or Twitter.
To discover more about these communications and ways to opt-out with participating companies who have enabled interest-based communications, consult with the Digital Advertising Alliance.
- Measuring Interactions - Emails, digital ads displayed on third-party websites, social media messages, and other electronic communications we send to you contain pixel tags enabling us to track your usage of electronic communication, including whether you opened the communication or followed a link in such communication (if any).
California “Do Not Track” Disclosures
Most browsers are programmed to accept cookies or other similar technologies to collect Non-Personal Information. You may set your browser to notify you when you receive a cookie, providing you the opportunity to accept or decline it. Declining a cookie, or similar technology will affect your ability to use certain features on our Services. You may stop accepting cookies from a website, or by changing your browser’s settings, which are usually found in the ‘options’ or ‘preferences’ menu. You may also visit AboutCookies.org for instructions, by browser type, regarding how to control your cookies’ settings within your browser.
While you are using our Services, we will record your interactions and over time collect your browsing habits to identify improvement opportunities. However, we do not track your online activities from any third-party website or digital services.
Using Your Browser’s Do Not Track Settings
To improve your experience with our Services, and regardless of your browser’s “Do Not Track” setting, we will collect aggregated information on:
- The number of users who use our Services;
- The number of users who access our Services via a mobile device;
- How users navigate through our Services;
- What hardware and software settings are on the device accessing our Services;
- Which Internet Service Providers are being used to access our Services; and
- What Internet browsers are being used to access our Services
Email communication gives us another convenient method to communicate with our customers, including responding to your inquiries. By sending us an email, we will consider your email as consent for us to reply to you via email. We will use email to periodically inform our customers about new rates, products, and services. You will receive emails from us (or our authorized third-party fulfilling agent) if you have signed up to receive email notifications of certain news or events, or if you have requested certain information; however, in some cases, you have the option to stop receiving emails from us.
If we send you a promotional email regarding our products and services, you will be provided the option to opt-out of receiving these notifications by clicking on the link at the bottom of the email in order to unsubscribe from future mailings or by contacting us in the manner described in the Contact Us section.
If you are a customer who has registered to use SCE.com My Account to access your account on our website, you can opt-out of future mailings by updating the preferences section within My Account. We will process your request within the legally required timeframe and stop sending you promotional emails unless you opt back in to receive such communication.
Operational emails for non-promotional, utility-related purposes, such as billing, outage, conservation, or safety may continue to be sent to SCE utility customers, regardless of the email choice options.
We do not control the information you provide to us via email. Email messages in transit are not confidential and are not secure. We are not liable for any use, disclosure, or modification of such messages. Please do not submit any Personal Information or other information you deem confidential or sensitive via email.
We use social media sites like Facebook and Twitter to communicate with you about our programs and services. You can follow us on these social media sites to receive regular updates. These social media sites also allow us to target ads to you using Personal Information they maintain about you, even if you do not specifically follow us on their site. We may target ads to you using information such as cookies, pixels, zip codes, and interests. We may also target communications to you using Personal Information we maintain, such as your email address or phone number.
You will only see our targeted ads if you agreed to receive this type of communication through your social media provider. You may disable some or all the advertising targeted to you on a social media site by adjusting your privacy settings on their site.
If you are a utility customer, in accordance with our Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information Notice, we will not share your Energy Usage Information with social media sites.
Use of Social Media and Other Public Forums
Information you post to a public forum, such as a blog, forum, chat room, or wiki, is available to all users accessing these sites. Any information you share is available to any user and may be read, collected, or used by other people for any purpose, including sending you unsolicited information.
We are not responsible for any information you provide to other individuals or post on these websites. To protect your information from potential misuse, we recommend never sharing your Personal Information with anyone you do not trust.
Linked Websites and Online Web Services
Our Services contain links to other websites, including social media sites, and icons to launch online web services. These websites may place a cookie on your computer or mobile device, enabling that site to recognize users who may have visited our site. Your use of any third-party site or web service may result in the collection or sharing of information about you, depending on the third party’s site or web service. We do not control those third-party sites or web services, or their privacy practices, which may differ from our practices. We do not endorse or make any representations about third-party sites or web services. SCE has not verified the privacy and security policies and practices applicable to third-party websites or hosted materials or determine what actions such parties will take regarding the user’s privacy.
The Non-Personal and Personal Information you provide or that is collected from you by such third parties is not covered by this Notice. We encourage you to review the privacy notices and settings on third-party sites and services you interact with to make sure you understand how they use your information. SCE is not responsible for any third-party content, policies, or actions.
If you are an SCE customer, there may be other instances when SCE collects information about you. Please read the Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information.
Use and Disclosure of Personal Information
We may use or disclose Personal Information we collect for one or more of the following business purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask about our products or services, we will use that personal information to respond to your inquiry.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To share with third-parties we contract with to provide utility-related services but only (a) to the extent necessary to render utility-related services, and (b) provided they have agreed in writing to adhere to certain confidentiality and security obligations consistent with the terms of this Privacy Notice.
- To make good faith disclosures when necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to the request of a governmental agency.
- As ordered by the California Public Utilities Commission, or other state or federal governmental agencies with jurisdiction over us, when legally entitled to such information.
- As required by law, such as to comply with a warrant, subpoena, or similar legal process.
- To provide, support, personalize, and develop our Website, products, and services.
- For testing, research, analysis, and product development, including to develop and improve our Website, products, and Services.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Company assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Services users is among the assets transferred.
The Company will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
How You Can Manage and Control Your Personal Information
We offer certain choices about how we communicate with you and what Personal Information we obtain. You may limit, or opt-out of, the information you provide to us.
- If you have signed up to receive Investor Relations or career-related emails from us, you may opt-out at any time by clicking on the link at the bottom of the email in order to unsubscribe from future mailings. Additionally, for Investor Relations communications only, you may also update your communication preferences within the Investor Relations page.
- To learn more about ways to limit, or opt-out of, the collection and sharing of your information using one of the contact methods listed in the below Contact Us section.
We do not solicit or market to children under the age of 13. If you are a parent or legal guardian who discovers your child provided us with information without your consent, please contact us using one of the methods listed in the below Contact Us section. If we discover we collected any Personal Information from a child under the age of 13, we will immediately remove that information.
Retention of Personal Information
We retain your Personal Information for as long as reasonably necessary to fulfill the transactions you have requested or for legitimate business purposes, such as complying with our legal obligations under applicable law, including United States federal, state, and local laws. As retention periods vary for different types of Personal Information, based on business purposes, actual retention periods vary. For example, Personal Information provided in an application for community funding and donation programs has a different retention period than establishing an electric utility service.
We share your concerns regarding the safeguarding of your Personal Information. SCE complies with applicable privacy and security laws and generally accepted information security standards to ensure a level of security, integrity, and privacy appropriate to the risk of the Personal Information in our possession.
Although we take commercially reasonable efforts to prevent unauthorized third parties from acquiring Personal Information submitted via our Services, an unlawful interception or acquisition by a third party may still be possible.
We are not responsible for any password provided to a user obtained by a third party or for any unlawful activities in connection with our Services. If a user believes any password used to access our Services is obtained without permission by third parties, immediately attempt to reset the password and contact us immediately.
Our Services are controlled and operated by us from the State of California, in the United States, and operation of our Services is not intended to subject us to the laws or jurisdiction of any other state, country or territory. Your use of our Services will indicate your acceptance and consent to the terms in this Notice, and applicable California Public Utilities Commission (CPUC) approved tariffs.
Acceptance of Terms in This Notice
We may change the terms in this Notice. Any changes made to the Notice will be posted on our website as soon as reasonably possible, and the superseded Notices will be archived. We recommend you periodically review this Notice to discover if any changes have been made to this Notice since your last visit to our website. Any changes made to the Notice will be effective as of the date at the beginning of this Notice. Your use of our website will indicate your acceptance and consent to the terms in the Notice then in effect.
For questions regarding this Notice, please contact us using one of the following methods:
Southern California Edison
Attention: Chief Ethics & Compliance Officer
Post Office Box 800
Rosemead, CA 91770
Residential Customers: (800) 655-4555
Business Customers: (800) 990-7788
Note that information regarding these contacts or correspondence with SCE may be retained in a file specific to you.