How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Let’s Keep Trees Away from Power Lines

Trees, shrubs, and other vegetation can cause safety hazards and power outages if they grow into or near power lines. In support of safety, we regularly trim or remove trees that are dead, dying, or diseased, or growing near or under power lines.

Where to Plant

You can help keep trees away from power lines by positioning your trees and shrubs far from overhead power lines. Also, keep safety considerations in mind when it comes to selecting species to plant.

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More Tips

Taller trees should be planted far away from overhead power lines. Remember, trees grow outward as well as up. For trees that will grow taller than 25 feet in height, choose locations that offer plentiful space – at least 20 feet away from power poles or overhead lines when the tree is fully grown.

Shade Trees Help You Conserve

Keep your home cooler for years to come by planting shade trees in strategic positions. For greater savings, we recommend planting trees to shade as much of your home’s roof and walls as possible. Consider your home’s orientation, sun exposure, and window placement. For more tips, consult your local gardening store.

Enjoying Trees Safely

Pruning Trees is a Job for Experts

If your trees have grown into or near power lines, pruning requires the expertise of a qualified line-clearance arborist. To report trees growing into or near power lines, call us at 1-800-655-4555 or submit a Tree Trimming Request online.

Remove Dead, Dying, and Diseased Trees

Trees and shrubs can cause safety hazards and power outages if they fall on power lines. Trees that are dead, dying, or diseased pose a serious risk, and we are committed to removing those that threaten our electricity system. To arrange an inspection of trees on your property, call us at 1-800-640-3652.

Never Let Kids Play in Trees Touching Power Lines

Remind children to stay far away from trees that are growing into – or near – power lines. They could be energized and dangerous. More safety tips:

  • Build tree houses, tree forts, and tree swings far away from power lines
  • If a kite or balloon gets stuck in a tree near power lines, don’t attempt to retrieve it; instead, call us at 1-800-611-1911
  • Never leave ladders against trees that are growing into or near power lines

To report trees growing into or near power lines, call us at 1-800-655-4555 or submit a Tree Trimming Request online.

Our Commitment to Keeping Trees Away From High-Voltage Lines

We are fully committed to protecting public safety and maintaining reliability, as well as complying with all regulations related to removal of dead, dying, and diseased trees.

We use door hangers, direct mail, and other communications to let property owners know about our nearby tree-removal activities.

Our Ongoing Efforts Related to Bark Beetle Crisis

We are working with federal, state, and local agencies to remove dead, dying and diseased trees that were weakened by an insect called the bark beetle -- and by years of drought.

This situation poses a potential hazard to people and property in affected communities, as well as to our electricity facilities.

The California Public Utilities Commission directed us and other affected utilities, in 2003, to take all reasonable and necessary actions to remove dead or dying trees threatening power lines in San Bernardino, Riverside, San Diego and L.A. County. In L.A. County, the emergency situation was later found to no longer exist and a proclamation was issued in 2011 rescinding the emergency there.