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Wildfire & Mudslide Support

Find the latest updates on the wildfires and mudslides, and learn how we’re supporting you and your community.

Get in Touch

We’ve set up a dedicated Customer Support Team to help customers affected by the Southern California wildfires and mudslides. If you've been impacted and have questions about your electric service, please call us at 1-800-250-7339 6 a.m. to 9 p.m. Monday through Friday, or Saturdays from 8 a.m. to 5 p.m. Or email scefiresupport@email.sce.com.

 

We’re Here to Help: Get In-Person Support

On Wednesday, January 31, we are hosting an Open House for all SCE customers who have lost their home or business to assist you through the rebuilding process. Join us from 11:00 a.m. to 6:00 p.m. at the SCE Ventura Service Center:

10060 Telegraph Rd. Building B, Large Assembly Room 
Ventura, CA 93004 

No appointments necessary. However, to better serve you, please register ahead of time.

 

Get Updates for Your Area*

For updates related to power outages, call us at 1-800-611-1911 or enter your address here.

Support for Customers Affected by the Southern California Wildfires & Mudslides

We're working with customers affected by the wildfires and mudslides by providing payment arrangements as necessary, supporting rebuilding with a dedicated Service Planning team, and more.

Restoring or Turning Off Power

If you're ready to restore power to your home or business, or need to turn it off, please call us at 1-800-250-7339.

For new service/change service, panel upgrades and temporary power requests, download an area specific information sheet:

Payment Arrangements & Bill Forgiveness

If you're experiencing temporary financial setbacks due to the fires and mudslides, you may be able to defer a payment until a later date. You can set up your payment arrangements online through My Account, or by calling us at 1-800-250-7339.

Additionally, if your home or business is uninhabitable or inoperable – meaning the structure has suffered severe damage from the fires or mudslides – please call us at 1-800-250-7339 to learn about billing and credit forgiveness.

Submit a Claim

If you need to file a claim, we're here to provide guidance and support every step of the way. Call us at 1-800-251-3311 or submit your claim online.

Learn more about claims >

Information for Our Solar Customers

If you previously had a solar generating system under the NEM 1.0 rate plan and it was destroyed by one of the recent fire or mudslide disasters, you should know:

  1. If you don’t increase the capacity of your system by more than 10 percent or 1kW of the original system size, you may retain your NEM 1.0 status. You can re-apply using the NEM 1.0 expansion form to replace your system, and you won’t be required to pay the $75 application fee.
  1. If the system was permitted prior to Sept. 9, 2017and destroyed in a disaster, we will make an exception to allow the traditional inverter vs. the new smart inverter.

 

Support for Income-Qualified Customers

In order to assist California Alternative Rates for Energy (CARE) customers affected by the wildfires, we are freezing all income verifications. Any pending verifications for customers in the impacted areas will be cancelled. For information on how to qualify for CARE, please call 1-800-251-3311.

Additionally, the Energy Assistance Fund (EAF) is committed to providing critical support in helping customers pay their electric bill when they need it most. In partnership with the United Way of Greater Los Angeles, we have increased available funds to customers affected by the wildfires.

 

Safety Tips

Never touch or approach a downed power line and always consider power lines live or energized.

In The Community

Our crews and personnel are committed to working alongside first responders and the communities we serve. Learn more at SCEResponds.com>.

*SCE compiles this information based on the statements made by other agencies.

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