How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Important Tips for Working Safely

Call 811 Before You Dig

Every digging job needs to start with a call to 811. From small projects, like planting trees or shrubs, to construction jobs, call a few days ahead so utility lines can be marked.

Look Up & Look Out

When you’re working outdoors, remember to look up and look out for power lines. Any contact with a power line can seriously hurt you, or even kill you.

Downed Power Line? Call 911

Always consider power lines “live” or energized. Only trained electrical workers can determine when it’s safe to be around power lines and wires. Never touch or even approach a power line.

Tips: Working Safely Around Electricity

Safety Tips for Your Daily Briefing

At your daily briefing, review these tips for staying safe around electricity on the job.

  • Point out nearby power lines
  • Remember that overhead lines are energized and potentially dangerous, including service drops that run from utility poles to buildings
  • Keep everyone and everything far away from overhead power lines
  • Mark boundaries to keep everyone and everything safely away from overhead power lines
  • Select a spotter to help you stay clear of power lines and other safety hazards

Stay Far Away From Overhead Power Lines

Keep everyone and everything far away from overhead power lines. This includes people, machinery, equipment, and any materials you use, like scaffolding tools, boat masts, fruit-picking poles, antennas, satellite dishes, pool skimmer handles, and metal ladders.

If Someone Gets a Shock, Call 911

Your first step is to call 911 and inform the operator that it’s an electrical emergency. Don’t touch anything or anybody that’s been in contact with energized equipment, and keep others away too. If the person is free from the electricity source and not touching it at all, administer first aid including CPR if needed. Be sure medical help is sought immediately, even though electrical burns may not be visible.

First Responder Programs

Free DVD on Electrical Safety:

Our free, award-winning safety-awareness DVD was designed for use in classroom settings, safety meetings, and individual instruction. It was produced in cooperation with law enforcement and fire agencies and we provide it at no cost to law enforcement, fire agencies, and emergency-medical teams serving our region.

To order the DVD, contact us.

Free Presentation Materials on Electrical Safety:

Being aware of the hazards and risks present in emergencies where utility lines are involved is critical for first responders. Request a set of first responder free electrical safety presentation materials.

Tree Trimmers & Landscapers: Free Safety Materials

Find safety tips in our free materials on working near power lines. These guides are endorsed by the Utility Arborists Association. Order free bilingual safety materials..

Construction & Maintenance Workers: Free Safety Materials

Find safety tips in our free materials on working near power lines. Order free safety materials in English or Spanish.

Agriculture Workers: Free Safety Materials

Find safety tips in our free materials on working near power lines. These guides are endorsed by the Utility Arborists Association. Order free bilingual safety materials..

Pilots: Safety Refresher Course

It’s important to be aware of the hazards of flying near electrical lines and towers. We worked with the Helicopter Association International and AEGIS Insurance Services to produce this safety video for rotary and fixed-wing pilots.

Hot Air Balloonists: Avoid Power Lines

Balloonists, beware! If your balloon comes in contact with a power line, call 911 immediately, and stay in the gondola until a utility worker informs you that it’s safe to exit.

These tips are designed to help you fill, launch, and land your balloon safely.

  • Walk the area before set-up and inflation, identifying power lines
  • Remember that power lines may be visually hidden by trees or buildings
  • When it’s dark, use a high-powered portable light to help you look for power lines
  • Never inflate your balloon near power lines
  • Remind your chase and ground crews to watch for power lines while the balloon is traveling and during scouting
  • Balloons drift, so never land near – or upwind from – power lines