How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:30 a.m. Saturday, we have restored service to approximately 190 of the 260 customers that were without service by connecting generators. We are continuing to place generators in areas that do not have power and expect to have all customers restored to service by Saturday afternoon. SCE will re-open its distribution center at Cesar Chavez community center at 8 a.m. Saturday to distribute ice and water. There are currently 10 generators in place serving businesses and residents. As the underground network system is restored, we will transition these customers off the generators. When this happens, they will experience a short power outage, which could last up to 45 minutes. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Safety & Preparedness for California.

We’re here to help you and your loved ones stay safe around electricity.  From what to do if there’s a downed power line, to how to keep electric cords in good working order,  to free service when  trees are growing into overhead power lines,  turn to us for help in keeping your family safe.

 

Stay 10 Feet Away From Power Lines

Help keep your loved ones safe. Remember to always stay at least 10 feet away from power lines. Stay aware. Stay Safe.

Downed Power Line? Call 911

Electricity can be dangerous. For safety’s sake, always consider power lines live or energized, and never touch or approach a downed power line.


Before You Dig, Call 811

Whether you’re planting new trees and shrubs, or installing a new fence, give us a call before you dig. When you do, your underground utility lines will be marked for everyone’s safety. This service is free and it’s actually required by law.

 

Smarter Outlets Are Safer

Ground fault circuit interrupter outlets (GFCIs) are designed to protect against electric shock in kitchens, baths, and places where electricity can come into contact with water. They shut off electricity when needed—and can help save lives. Talk to your electrician to learn more. 

Joining Forces for Safe Communities

We’re working closely with local police, firefighters, and EMTs because public safety is our top priority.  From electrical-safety training for first responders to a coordinated approach to information sharing, it’s all about keeping our communities safe.

Emergency Preparedness

A disaster or emergency can happen at any time.Is your household ready?


 

Upgrading Utility Poles

You may have seen crews in your neighborhood lately. We’re inspecting poles, and repairing or replacing those that don’t meet required standards. It’s part of our ongoing investment in maintenance, safety and repair to ensure that we continue to deliver reliable electric service. Our pole-loading assessment takes about 30 minutes, and crews don’t need to access your home or building. Four contractors are authorized to do this work: Cyient (formerly InfoTech), Utility Data Contractors (UDC), RDI Engineering, and IJUS. For your safety, each crew member carries an Edison-authorized identification badge.