Frequently Asked Questions
Maybe you’re wondering if all your electricity shuts off in addition to your A/C (no), or if your A/C can be turned off more than once a day (yes), or if there’s a cost to join the Summer Discount Plan (no, it’s free). The answer to these FAQs and other questions are answered below.
A. Yes, this program is available only to customers with a fully operational central A/C system. For your safety, in order to participate in an override option, all A/C units enrolled in the Summer Discount Plan must be installed on the ground.
A. No, only the A/C compressor will be shut off. The rest of your home will still have electricity and your indoor fan will still operate.
A. Take a look at the cycling device installed on or near your A/C unit if it is in a safe, easily accessible location. When your A/C has been shut off, you'll see a green LED light flashing. More information about energy events affecting your area online may be available.
A. Yes, up to 6 hours a day.
A. Yes, however, you are required to stay on the plan for at least a year from the date of activation of your cycling device. If, during that year, you, or someone in your household, develop a medical condition that disqualifies you from participating in the program, as substantiated by a medical provider, please call us at 1-800-497-2813.
A. Yes, you may change your cycling (Maximum Savings vs. Maximum Comfort) and program option (Standard vs. Override) by using our online form or calling us at 1-800-497-2813.
A. No, enrolling is free. We supply the cycling device and we have it installed on your home or central A/C unit, by our designated contractor, at no charge to you.
A. Your bill credits are not determined by how much you use your A/C. Instead, they are based on the calculated tonnage of your A/C and the option you select. Your credits cannot exceed the cost of distribution and generation charges on your bill.
A. For your safety, in order to participate in an override option, all A/C units enrolled in the Summer Discount Plan must be installed on the ground.
A. Take a look at the cycling device installed on or near your A/C unit. When your A/C has been shut off, you'll see a green LED light flashing. If you also see a yellow LED light, you have remaining overrides to use. Simply press the button on the upper right hand corner of the device and your A/C compressor will turn back on within 10 minutes. Once you override an event, you will not have any more energy events for the remainder of the day.
A. Confirm that no energy events are in progress (there should not be a green or yellow LED light flashing). If it is not an energy event day, press the “override” button on your cycling device and hold it for approximately 10 seconds. When you release, the red LED light will flash. Count the number of times it flashes; that’s how many overrides you have left.
A. Energy events can occur at any time, year-round, but we anticipate that most will occur during the summer, when A/C usage is highest. We apply credits between June 1 and October 1 to help lower your bill during this time.
A. It’s easy. And the enrollment process will take just a few minutes. Please allow 4-6 weeks for the device to be installed. After the device is installed and after your next meter reading, the Summer Discount Plan will become active, and will be reflected on your monthly bills from June 1 to October 1.
PLEASE NOTE: No authorized SCE representative will ever ask you to pay for advice on how to save money or energy through our programs.