How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Jul 29, 2015

Summer Discount Plan (SDP) Event Begins at 5 p.m. Today

If you're a residential customer enrolled in SDP, we may be cycling off your A/C for 1 hour beginning at 5 p.m. Find out if there's an event in your area. Not enrolled? Learn how you can save up to $200 at home.

Solar Power

Living in “Sunny California” means lots of opportunity to embrace solar and an environmentally conscious approach to energy. You may not realize it, but more than 20% of your power comes from renewable sources like solar, wind, and hydro. If you’re interested in going solar at home, you have options—from rebates for installing panels to special metering options for those generating renewable power—to help make your energy future bright.

Important Consumer Advisory Message

A Friendly Reminder from SCE

Southern California Edison supports customer choice in the installation of solar and respects the business relationship between our customers and any third party vendors or contractors that they work with.

At SCE we are making solar a more feasible option for more homes and businesses and work with our customers and with solar energy companies to help thousands of homeowners and businesses safely install rooftop solar.

SCE provides customers with information and resources that they can use to make the decision that is most beneficial for them and that makes the most sense for their particular situation.

Some of our customers have reported that they have been contacted by telemarketers or door-to-door salesmen using high pressure tactics or misleading statements to sell solar technology.

Telemarketing is a common tool used by many legitimate businesses to sell goods and services. But as with any large purchase, SCE encourages our customers who are considering solar to be a wise consumer, study their options, and research any provider or contractor they are considering doing business with.

High-pressure Sales Tactics

“You just won a prize or contest.” Some companies may use special offers or other tactics to force a quick decision. Don’t believe it.

Solution: Take your time researching your options for buying solar. There are many contractor choices with competitive rates. Ask questions. Get at least three quotes. Consult the Find an Active Solar Contractor webpage.

Misleading promises of rebates

Some salespeople may threaten you with the prospect of missing out on rebates or tax credits if you don’t sign up immediately.

Solution: California state rebates are no longer available for existing homes in the PG&E, SCE, and SDG&E territories, and the 30% Federal Investment Tax Credit does not expire until Dec. 31, 2016.

Posing as a government or utility representative

Some telemarketers may use company names that are similar to government agencies in order to schedule a free energy audit. A solar salesperson may then arrive and attempt to sell you their services.

Other documented cases include stories about people visiting your home and falsely posing as a Utility Representative.

Solution: Do your research on any company that attempts to schedule an appointment with you through cold calling or door-to-door sales. Ask for and demand to see credentials, including:

  • Employment identification
  • Utility badge and supervisor information
  • Home Improvement Salesperson (HIS) registration number
  • State contractor license number
  •  

How to say “no”

If you feel uncomfortable or don’t trust the person you are dealing with you can simply say:

  • “Thank you, but I don’t accept telephone solicitations. Please do not call again.”
  • “Please send me the information in the mail. I will look it over and contact you if I’m interested. Thank you.”

 

Remember - never give anyone your account number, monthly statement, Social Security Number, or access to other confidential personal information.

National Do Not Call Registry

Registering your phone number is free and easy. You can register online at www.donotcall.gov or call 1-888-382-1222, TTY 1-866-290-4236 from the phone number you wish to register. Your number will stay registered for five years or until the number is disconnected or you remove the listing.

Resources for complaints

You can file complaints about unwanted telephone calls with:

Knowledge Is Power

Have questions about cost, maintenance and operation of solar technology? Find answers here, and get enlightened before you install.


Your Generation

If you generate some or all of your home’s energy through solar power, be sure to sign up for Net Energy Metering, to make sure you get bill credit!