How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Refrigerator Recycling

Enjoy the Rewards of Recycling

Get $50 by simply recycling your old, working refrigerator or freezer.

How Our Refrigerator/Freezer Recycling Program Works


  • Haul away your old, working refrigerator or freezer for free
  • Dismantle the appliance in an environmentally safe manner. Chlorofluorocarbon (CFC) refrigerants, mercury, polyurethane foam insulation with CFC 11, glass, and oil are removed before recycling metals and plastics


  • Cut your energy use in half with a new, energy-efficient model—a savings of up to $105 per year
  • Save up to $180 per year* by disposing of a spare
  • Receive $50 (or make a tax-deductible donation to the Energy Assistance Fund, helping needy customers pay their utility bills)
  • Avoid the aggravation of finding a place to dispose of your old appliance

Contact Us

For more information about participating in the Refrigerator and Freezer Recycling
Program, contact us at

Monday - Friday,  7 a.m. to 6 p.m.

Saturday, 7 a.m. to 3:30 p.m.

Hearing Impaired:

1-800-352-8580 (TDD line)

Weekdays: 8 a.m. - 5 p.m.

How to Participate

You may qualify if

  • You are an SCE customer
  • The appliance is located at your SCE service address
  • The appliance is in working condition at the time of pick up
  • The refrigerator or freezer is 10 to 32 cubic feet in size

Apply Today

ENERGY STAR® Refrigerator Rebate

Purchase a new, qualified ENERGY STAR® Most Efficient refrigerator and get up to $75 now.

Rebates For Your Home

Thinking about upgrading your appliances? Maximize your savings by taking advantage of the numerous rebates and savings programs we offer to help you save on your electric bill.

Learn More

  • Our approved recycling partners are ARCA and JACO Environmental
  • An adult age 18 years or older must be present at the time of pickup
  • Pickup is limited to two refrigerators or freezers per location (i.e., household, unit #), per year
  • The Refrigerator and Freezer Recycling Program is offered on a first-come, first-served basis and is effective until funding is expended or the program ends on December 31, 2015 or the program is discontinued by the California Public Utilities Commission
  • This program is funded by California utility customers and is administered by Southern California Edison under the auspices of the California Public Utilities Commission
  • Customers are not obligated to purchase any full fee service or other services not funded by this program

*Savings are based on 2010 figures, assuming average use and conditions. Actual savings may vary.