How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Your Rates Are Changing

The California Public Utilities Commission (CPUC) unanimously voted on July 3rd, 2015 to adopt a new residential rate structure for the three major investor-owned utilities regulated by the CPUC. The new structure is more closely aligned with the actual costs of providing electric service, and it will provide customers living in high-temperature areas long-overdue relief from punitive high electric rates. Under the current structure adopted in 2001 as a result of the energy crisis, 25% of residential customers, often those with larger families, or who live in areas with high summer temperatures, have paid the vast majority of all rate increases.

More information about the CPUC rate reform decision can be found here and on our online newsroom.

This decision also helps to alleviate some of the subsidies resulting from the energy crisis era rate structures, where higher-usage customers have been subsidizing lower-usage customers, while the rates of lower-usage customers were essentially frozen. The reformed rate structure seeks to mitigate volatile bills for many customers, especially during the hotter summer months when more electricity is typically used.

 

The CPUC’s decision reduces the number of tiers from four to two tiers over four years, creates a surcharge for extremely high-use customers beginning in 2017, establishes that residential customers be defaulted to time-of-use rates beginning in 2019 and postpones consideration of any increases to SCE’s current monthly fixed charge. Under the decision, the more electricity that customers use, the higher price they will pay, which is also true today.

Some highlights of the recent decision that will impact customer rates include:

2015 Changes:

  • Implement a $5 minimum bill amount for customers enrolled on the California Alternate Rates for Energy (CARE) program, Family Electric Rate Assistance (FERA) program, and Medical Baseline program. A $10 minimum bill amount will be applied to all other accounts.
  • Implement a fixed monthly discount of 12% for customers participating in the FERA program.
  • Protections for low-income customers remain in what is known as the CARE program (California Alternate Rates for Energy).

2016 and beyond

  • Reduce the number of tiers from four to two (reducing to three tiers in 2016, and to two tiers in 2017).
  • Apply a new monthly surcharge for extremely high-use customers who use more than twice the average amount (more than 400% of the baseline allowance) starting in 2017.
  • Prepare to transition customers to default time-of-use rate plans in 2019 and beyond.

Learn more about CPUC’s July 1st decision.

Tools & Resources

We have a variety of energy saving programs and helpful tools to help you better manage your your monthly bill.

  • Budget Assistant
    Set a target for your monthly bill amount and we'll let you know if you're going to exceed it so you can stay on track.
  • My Account
    24/7 access to energy-saving tools, as well as your daily usage and costs, and a forecast of your next bill.
  • Energy & You
    Watch this friendly interactive video to find out how to save energy, understand your bill, and take advantage of the tools and programs we offer to make your life easier.
  • Save Power Days
    Earn up to $100*** for reducing your usage between 2 p.m. and 6 p.m. on energy event days.
  • Rebates & Incentives
    Get rebates and incentives for upgrading your home appliances to energy efficient models.
  • Income-Qualified Programs
    You may be eligible for bill credits if you meet certain income requirements.

 

Energy and You Learn about your usage and ways to save

Energy & You

If you’ve ever been confused by your bill or just want to know how to reduce your energy costs, this helpful interactive video can answer some of your questions. Plus, it includes tips and suggestions about how to take advantage of some of our most powerful energy saving programs.


How Rates Are Set

Rates are set through a transparent process of proceedings with the California Public Utilities Commission, the body that regulates SCE and other investor-owned electric utilities in the state. It includes public input and participation, and all investor-owned utilities use this same process.


Investments

Sophisticated technologies will help keep outages to a minimum, and prevent them from spreading, while automated monitoring tools will help to better predict outages and proactively resolve them.


Reliability

We’re expanding and upgrading our transmission and distribution networks to meet the region’s growing demand for electricity, and improve grid performance, as well as California’s ambitious renewable power goals.


Have Questions?

Below are answers to common questions about the rate change. If you have additional questions, give us a call at 1-800-798-7723 and we'll be happy to answer them. Have feedback about this page? Send us an email - we're always looking for ways to improve.

***Savings will vary depending on the amount of energy used during a Save Power Day event, and the number of events called each year.