How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

When Electricity Means Life or Death

Get Help With Life-Support Equipment

If you or someone who lives with you full-time has a medical condition that requires electricity-powered life support equipment, you may be eligible to receive additional baseline allocation. Certification by a doctor is required.

Medical Baseline program offers an additional year-round baseline allocation of 16.5 kWh per day in addition to your applicable seasonal baseline and the baseline for your region. You can apply for additional kWh if you have a hardship case and need more.

Eligibility for Medical Baseline

To be eligible for Medical Baseline, you or someone who lives with you full-time must require use of a medical life-support device or piece of equipment. Life support devices utilize mechanical or artificial means to sustain, restore or replace a vital function.

You or a full-time resident can also be a paraplegic, hemiplegic, quadriplegic, multiple sclerosis or scleraderma patient, or have a life-threatening illness or compromised immune system.

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Life-Support Devices Include:

  • Aerosol Tent
  • Pressure Pad
  • Apnea Monitor
  • Pressure Pump
  • Compressor / Concentrator
  • Respirator (all types)
  • Electronic Nerve Stimulator
  • Suction Machine
  • Oxygen Generator
  • Ultrasonic Nebulizer
  • Electrostatic Nebulizer
  • Inhalation Pulmonary Pressure
  • Breather Machine (IPPB)
  • Iron Lung
  • Dialysis Machine
  • Hemodialysis Machine
  • Motorized Wheelchair/Scooter
  • Left Ventricular Assist Device (LVAD)
  • Air Mattress/Hospital Bed
  • Total Artificial Heart (TAH-t)
  • The Vest/Airway Clearance System
  • Pulse Oximeter/Monitor
  • Infusion Pump

Download the application >

Emergencies and Rotating Power Outages

If the California Independent System Operator (CAISO) declares a Stage 3 Emergency and requires power reduction, SCE will automatically contact Medical Baseline customers with a pre-recorded telephone message. 

The message warns of the strong likelihood of a rotating power outage, and recommends that you take any necessary emergency precautions. Because SCE could only receive 10 minutes’ notice, Medical Baseline customers may not hear about the outage before it occurs.

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If you or someone living with you has a health condition placing them at increased health risk when outdoor temperatures reach extreme levels, you are also eligible for advance notification during rotating power outages.

Sign up for Rotating Outage Advance Notice