How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Power Restored to Long Beach Customers

Power has been restored to all customers in Long Beach and they are now reconnected to the electrical network. Generators that had been serving those remaining customers have been disconnected. Our crews will remain working in Long Beach and we will continue to closely monitor network operations.

We thank you for your patience. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority.

We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Residential Rates

You have the right to know exactly what's going on with your utility and rates, especially when rates are changing.

We are keeping rates as reasonable as possible, and we're not asking you to do anything we're not willing to do ourselves. We're implementing company-wide efficiency programs over the next two years to reduce our operational and maintenance expenses.


Where Your Money Goes

Image of a dollar bill
  •   60¢ Generation Cost of energy sources, including solar, wind and natural gas, and generation SCE owns, including hydro and natural gas plants.
  •   29¢ Distribution Grid maintenance and new equipment, including poles and wires, and substations.
  •   7¢ Transmission Investment in operations & maintenance for high-voltage transmission lines.
  •   2¢ Paying off long term contracts from the energy crisis.
  •   2¢ Programs including those for energy efficiency and to protect low income customers.

This breakdown shows SCE’s costs to serve customers and implement state policies. It is based on calculations for July 2015.

Rates Are Changing

You have a right to know exactly what’s going on with your electric bill. That’s why we're letting you know about anticipated rate changes up front, so you can prepare and take control of your energy usage.

Learn more


About Baseline & Tiers

Every customer’s household is given a “baseline allocation,” or set amount of kilowatt hours (kWh) of electricity to use each month – charged at a lower price than energy used above that amount.

This baseline establishes your rate tier. The more energy you use over your baseline allocation, the higher your tier, and the higher rates you’ll pay.

Understanding Tier 1 (Baseline)

The "baseline allocation" is an established amount of energy (kWh) allocated for basic services such as lighting, cooking, heating, and refrigeration usage. Residential customers' baseline allocation is established by the California Public Utilities Commission (CPUC) to ensure that all customers can purchase a basic supply of energy at the lowest rate in effect. Your specific allocation depends upon your baseline region, the season (winter or summer), and whether your home's source of energy is electricity only or a combination of electricity and gas.

Understanding the Basic Charge

Our Basic Charge for residential customers covers some non-energy costs associated with providing basic services such as bill preparation, meters, meter reading, and customer accounting. This charge ensures that each residential customer, regardless of monthly usage, contributes equitably to cover costs associated with providing basic electric services.

Understanding the Late Payment Charge

A Late Payment Charge is assessed on the total amount of any unpaid, past due bill(s). Bills become past due 19 calendar days from the date the bill is prepared.

Help Available to Households

We're doing everything we can to get the word out about programs to help households that are having trouble paying electric bills. Discounted rates are available to income-qualified households, and free energy-efficiency upgrades may be available, too. And, you may qualify for one-time assistance through our Energy Assistance Fund.

If you just need more time to pay your bill, we can make a special payment arrangement with you.

Discounted rates for income-qualified households >
Payment arrangements >
Energy Assistance Fund >

What You're Getting: A Smarter Grid & More Clean Energy

We're building a smarter grid that will make power more dependable, safer and cleaner. You may already have seen our crews in your community, installing poles that are more resistant to outages. And, we're integrating more clean energy, with 33% of our power coming from renewables by 2020.