Web Content Viewer (JSR 286)

My Account Service Is Now Mobile!

 

 

My Account Service and Mobile Outage Center Are Now Available in One Simple App

You asked for mobile access to My Account service, and we listened. Now you can access our upgraded Mobile Outage Center, My Account services, and more from your smart phone.

Download the new MY SCE App to your Andriod or iOS mobile device today.

 

 

 

The new the My SCE App offers you mobile access to these helpful tools:

  • Stay informed and in control of your energy use and costs: View your current statement, pay your bill, or look up usage and account history.
  • Set monthly spending goals and stay on track with alerts from Budget Assistant*.
  • Save Power Day Incentive Alerts* rewards you when you reduce your energy use between 2 p.m. and 6 p.m. on selected Save Power Days.
  • Report a power outage or view the mobile outage map with the Mobile Outage Center.
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Features & Benefits

 

What are the features and benefits of the My SCE App?

By using the My SCE App, you will be able to:

  • View and pay your monthly energy bills anytime, anywhere
  • Access our Mobile Outage Center to view, report, and stay updated on power outages in your area
  • View and manage your Save Power Day Incentive alerts
  • View your current and past energy usage through easy-to-understand charts and graphs
  • View and manage your monthly spending goals and alerts with Budget Assistant
  • Easily access your account information

Can I pay my bill using the My SCE App?

Yes! If you are a current residential or small business customer, and are enrolled in our online payment option you will be able to pay your bill using the My SCE App. If you are not signed up in our online payment option, please log in to your account on our full website and sign up on the Billing and Payment preferences section.

Can I sign up for and change my alerts on the My SCE App?

Yes, you will be able to sign up for and change alerts for our Budget Assistant and Save Power Day programs with the My SCE App.

Can I report an outage without an account?

Yes. The Mobile Outage Center on the My SCE App is accessible to anyone using the tool.

What type of energy usage can I view using the My SCE App?

Customers with an Edison SmartMeter will be able to view recent, unbilled, and projected energy usage. If you do not currently have an Edison SmartMeter installed, you will only be able to view your previously billed usage.

Support

Will my smartphone work with the My SCE App?

The My SCE App works best on devices with the latest versions of Apple iOS with the Mobile Safari browser and Android devices with the Google Chrome for Mobile browser. Our goal is to create an experience that works best on the most common devices. In the event that your mobile device is not compatible with our mobile-optimized services, we recommend that you access SCE.com using a desktop computer.

How do I install the My SCE App on my phone?

The My SCE App is available for download in the Apple App and Google Play Stores, and can be accessed by typing on.sce.com/mobilemyaccount directly into your mobile browser.

How do I access the My SCE App?

The My SCE App site can be accessed at on.sce.com/mobilemyaccount

Why do I need to register for an account to use the My SCE App?

My SCE App provides you with valuable information about your SCE account and energy usage. In order to access this information, you can register for an account on our full website at sce.com/accountsignup

How do I register for a new account?

The My SCE App provides you with valuable information about your SCE account and energy usage. In order to access this information, you can register for a account on our full website at sce.com/accountsignup

Can I register for an account through the My SCE App?

Not at this time. Please visit our full website at sce.com/accountsignup in order register for a new account.

I have an online account with SCE, but I am not able to log into the My SCE App.

In order to use the account management tools in My SCE App, you will need to be a residential or small business customer with an online account that has been updated to our new system after 2/23/2013; however, you do not need an account to access the Mobile Outage Center.

If you do not have an updated account, or are not sure if you have already performed the update, please visit www.sce.com from a desktop or laptop computer and log in to your account. If you do not have an updated account, you will be asked to make updates at that time.

Who will be able to access to the My SCE App?

The My SCE App is not accessible to everyone, only residential and small business customers with an online account that has been updated to our new system after 2/23/2013 will be able to take advantage of account management tools. The Mobile Outage Center on the My SCE App is available to all users.

If you do not have an updated account, or are not sure if you have already performed the update, please visit www.sce.com from a desktop or laptop computer and log in to your account. If you do not have an updated account, you will be asked to make updates at that time.

Who do I contact if I have questions while using the My SCE App?

You may contact us by phone or email using the information in the “Contact Us” section.

*Budget Assistant and Save Power Day Incentive Alerts are no-cost services; however, if you choose text message alerts, you may be subject to charges by your wireless carrier.

 

Web Content Viewer (JSR 286)