How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 2:45 p.m. today, about 72 customers remained without service in the Long Beach area. Our crews continue to work around the clock, and service is expected to be restored to those customers at about 4 p.m. today. We will continue to use generators to provide power to customers until final repairs are made. As the underground network system is restored, we will transition these customers off the generators. When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. We reopened its distribution center at Cesar Chavez community center at 8 a.m. today to distribute ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Refrigerators & Freezers: Buyer’s Guide

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Your refrigerator is one of the most energy-intensive appliances in your home. If you’re in the market for a new one, it’s a good idea to buy the most efficient model possible within your price range. The energy a refrigerator uses varies based on the size, style, and features.

Look for the Label: Energy Guide

Most major appliances, electronics, and lighting must meet specific energy standards outlined by the U.S. Department of Energy. Appliances are tested, and their energy use and efficiency are displayed on the yellow EnergyGuide labels in stores. Although there are some differences between specific models, generally each label compares the estimated annual operating cost with similar models and states how much energy the appliance is expected to use annually. The EnergyGuide label will also display the ENERGY STAR® logo, if the particular model qualifies.

You’ll see an estimated yearly operating cost on a scale showing a range for similar models. The amount is based on the national average rate for electricity. Look for models with the lowest operating costs.

You’ll also find the estimated annual energy consumption for this model based on typical use. Multiply this by your local electricity rate to get a better estimate of your actual operating cost.

Look for the Logo: ENERGY STAR®

ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy. The program sets minimum efficiency standards for appliances and building products and recognizes and labels the top performing models on the market. The standards are more rigorous than federal standards, and vary by product category. A list of qualified products, and more information on energy efficient central heating options can be found online at

Current Refrigerator Standards:

  • Full-size refrigerators greater than 7.75 cubic feet are at least 20% more energy efficient than the minimum federal government standard (NAECA).
  • Full-size freezers greater than 7.75 cubic feet are at least 10% more energy efficient than the minimum federal government standard (NAECA).
  • Compact refrigerators less than 7.75 cubic feet and less than 36 inches in height are at least 20% more energy efficient than the minimum federal government standard (NAECA).

 Top-Bottom vs. Side-by-Side

Consider a refrigerator with the freezer on top or bottom instead of a side by side model. They can use 10% to 25% less energy than a side by side model of the same capacity1.

Keep It Small

The most efficient models are generally between 16 and 20 cubic feet2. A refrigerator over 25 cubic feet uses more energy than smaller models3. Also keep in mind, using one large refrigerator is more efficient than having two smaller fridges4.

 Keep It Simple

While ice- and water-dispenser options can limit the number of times you open the freezer and refrigerator, the EPA estimates that they can take 14% to 20% more energy to run, and add $75 to $250 to the price of your new refrigerator. For most families, it’s more efficient to use the humble ice tray.

Manual vs. Automatic Defrost

Consider defrosting your unit manually. According to the California Energy Commission’s Consumer Energy Center, manual defrost models can use up to half the energy of automatic defrost models (40% for freezers). However, these models are only more efficient if defrosted regularly, when ice reaches 1/4 inch thickness.

Freezers: Chest vs. Upright

If you need a freezer, remember chest freezers are generally more efficient than upright, front-loading models.

Use & Care

Proper maintenance, placement and installation of your home’s refrigerator will maximize efficiency measures. Learn more about Refrigerator & Freezer Use & Care , where to start, and how to care for refrigerators and freezers for the most savings. 
Return to Kitchen Appliances


If you’re thinking about making efficiency improvements, the Refrigerator & Freezer Overview is a great place to get acquainted with the basics and your options, before you buy a new fridge or freezer for your kitchen.

1ENERGYSTAR. (2012). Refrigerators for Consumers:  Buying Guidance. Retrieved October 1, 2012, from
2ENERGYSTAR. (2012). Refrigerators for Consumers:  Buying Guidance. Retrieved October 1, 2012, from
3ACEEE. (2010). Consumer Resources: Refrigeration. Retrieved October 1, 2012, from
4ACEEE. (2010). Consumer Resources: Refrigeration. Retrieved October 1, 2012, from