How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Get Comfortable With Lower Energy Bills

Take Your Temperature: Heating & Cooling

Ready to save but not sure where to start? Check your home’s insulation, weatherization, windows, and doors—along with other passive cooling and heating strategies—to reduce heating and cooling energy use by up to 50%. After taking these measures, if you need a new AC or heater, look for the most efficient model and get comfortable with your options.

Passive Heating & Cooling

Give the AC a breather—cross breezes, window treatments, and shade trees will help your home keep its cool.


The news is circulating! You could save $200 in 6 months by keeping cool with a ceiling fan.

Air Conditioning

Make some cool new friends: fans, evaporative coolers and heat pumps are more efficient than central AC.  

Central Heating

Got central heating? Here’s a hot tip: Turn your pilot light off during the warm seasons to save energy.  

Portable Heating

Safety Tip: Stay safe and warm by making sure your portable heater has a tip-over safety switch.

Installation & Maintenance

Get professional guidance in installing and maintaining your heating ventilation and air conditioning systems.

Guide for Heating Ventilating and Air Conditioning (HVAC) Systems

Step 1: Quality Installation

Your Heating, Ventilating, and Air Conditioning (HVAC) system’s performance and operating costs depend in part on the proper installation of the system. Be sure to have your system installed by a qualified professional—it’s worth it.

Improper HVAC installation may cost more money in the long run by using more electricity, running up your bill, and making your air conditioning work harder—which can shorten equipment life. Common installation problems such as low air flow, improper charge, or duct leakage can reduce the efficiency and effectiveness of your air conditioner.

Step 2: Contractor Selection

Hiring a licensed contractor who obtains the required building permit and has knowledge of, and complies with, local codes, ordinances and the requirements of the Building Energy-Efficiency Standards (State Administrative Code, Title 24, Part 6) increases the likelihood that your system will be properly installed and work efficiently, quietly, and safely.

Licensed contractors are regulated by the Contractors State License Board and, in general, should have: 

  • A minimum of 4 full years of experience
  • Taken a law and trade exam
  • A contractor’s bond (required)
  • Been the subject of a background check

Installers who perform contracting work without a license have avoided these quality assurance requirements and may even be in violation of the law.

Step 3: Quality Assurance

A building permit issued by a local authority may be required for certain installations and modifications including, but not limited to, the following:  

  • New Heating Ventilations and Air Conditional (HVAC) installation
  • HVAC change out/remodel/replacement including the air handler, coil, furnace or condenser
  • Relocation of an existing HVAC unit
  • Removal of an HVAC unit or system
  • Adding ducting

Depending where you live the installation of the equipment may be inspected by a Building Inspector who will perform a quality assurance check and ensure that:

  • The system is installed to comply with all applicable state and county or city codes
  • The work specified under the permit has been performed properly
  • Required compliance documents have been submitted

This program is funded by California utility customers and administered by Southern California Edison under the auspices of the California Public Utilities Commission.