How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 12:10 a.m. today, our work crews are continuing to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network throughout the morning hours. We are in the process of reconnecting customers to the network who have been on generator power.

When this happens, these customers will experience a short power outage. As part of our restoration efforts, some customers have been experiencing longer than anticipated outages. The issue has been identified, and most affected customers are now back up on generator power. We are working to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Windows: Use & Care

Energy-Efficient Windows: The Basics

Our Buyer’s Guide helps you understand how energy efficient windows work including the terms and definitions you need to know. When replacing older windows, we strongly recommended that you upgrade to double-paned glass. Other features to consider: gas filling, low-e coating and window systems with combined low U-factors (0.35 or less for California’s climate) and low solar heat gain coefficients (0.3 or less for California).

Use & Care

Clean = Energy Efficient

Windows with no major damage—such as rotting wood frames or broken glass— generally need little upkeep to maintain their efficiency. Regular cleaning is, however, important. Don’t forget to clean all seals and gaskets and replace them if they have dried out.

Tilt Windows = Easy Cleaning

Windows with surfaces that tilt open make cleaning the outside pane easy. We highly recommend this option if you are installing new windows or sash replacements.

Buyer’s Guide

Before you shop for efficiency upgrades, visit the Window Buyer’s Guide for easy facts and figures that can help you choose the best materials for your home, needs and budget.


If you’re thinking about making efficiency improvements, the Windows Overview is a great place to get acquainted with the basics and your options, before you buy or install. Return to Building and Materials.

This program is funded by California utility customers and administered by Southern California Edison under the auspices of the California Public Utilities Commission.