How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Power Restored to Long Beach Customers

Power has been restored to all customers in Long Beach and they are now reconnected to the electrical network. Generators that had been serving those remaining customers have been disconnected. Our crews will remain working in Long Beach and we will continue to closely monitor network operations.

We thank you for your patience. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority.

We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Submetering & Billing for Electric Vehicles

EV Submetering Phase 1 Pilot customer enrollment period has been extended until August 31, 2015.

Good news for electric vehicle (EV) drivers in Southern California: We are rolling out a new pilot program to allow you to install a submeter to measure your car’s energy use for billing purposes. These submeters, which you can buy and install yourself or through a 3rd-party vendor, will measure your EV charging electricity usage separately from the energy you use in your home or business. This will enable us to bill you at a separate EV rate for your vehicle, and your current rate for all other usage.

Are You Eligible?

To participate, you’ll need to agree to install (or have a 3rd-party vendor install) an eligible submeter to measure only the energy used to charge EVs. This pilot program is available on a first-come, first-served basis to Residential and Commercial/Industrial customers within our service territory. The pilot is limited to a total of 500 submeters. Net Energy Metering (NEM) customers are eligible to participate, but are limited to 20% (100) of the total submeters.


This pilot program begins on September 1, 2014, and ends on August 31, 2016. The customer enrollment period is for the first 12 months of the Phase 1 Pilot, September 1, 2014 – August 31, 2015 or until the maximum of 500 submeters is reached, whichever is earlier (Enrollment Period). Once enrolled in the pilot, you’ll be eligible to participate for no more than 12 consecutive billing cycles; however, you may choose to unenroll at any time. Once you unenroll or your participation expires, your EV charging usage will be billed along with all other usage at your current rate.

Enrollment is 4 Steps Away

  1. To participate in the Pilot you must select and engage a Submeter Meter Data Management Agent (Submeter MDMA) approved by the California Public Utilities Commission listed on this page.
  2. Complete the Customer Enrollment Agreement with the help of your Submeter MDMA;
  3. Your Submeter MDMA will submit the agreement to SCE;
  4. SCE will review and approve your enrollment if you meet all the Pilot requirements. Then, once enrolled in the Pilot, your Submeter MDMA will collect and transmit your submeter usage data to us for billing. You will continue to be responsible for paying your entire monthly bill, including EV charging usage and other charges.

SCE pilot documents are available at California Public Utilities Commission Info & Forms

Contact a Submeter MDMA & Get Started

Electric Motor Werks, Inc.

NRG EV Services LLC
Mehrshad Kouhkan

Frequently Asked Questions

Who is responsible for the installation of my new submeter?

You are responsible for the installation of your submeter in a timely manner.

  • If there is a delay in installing the submeter after your established pilot start date, that time is still counted as part of your maximum 12 billing cycle participation period.
  • If any submeter interval data is not received after the start date as a result of a delay in installing the submeter, those intervals will be considered as “zero” by SCE when calculating your primary and EV submeter monthly bills.

Can I view my submeter usage on My Account, Green Button or Budget Assistant on

Submetering usage will appear on your billing statement but may or may not be visible or accurate on MyAccount, Green Button, or Budget Assistant because the submeter billing usage and cost information is only calculated once per billing cycle.

Will my Submeter MDMA receive a summary of my monthly bill?

Yes, if you authorized SCE to send your MDMA a summary of your monthly electric vehicle (EV) bill.


No, if you have not authorized SCE to send your MDMA a summary of your monthly EV bill.

Will my bill clearly state my usage from both my Primary meter and Submeter?

Yes. Your energy usage totals for both the Primary meter and Submeter will appear on a single billing statement over a period of 12 billing cycles. To bill the usage attributed to charging your EV on the appropriate rate schedule, we created a new Service Account # which will be reflected on your new billing statement. At the conclusion of the pilot, we will close the EV Service Account # and resume billing your total usage on your Primary metered account and rate.

I am thinking about changing my program to Level Pay Plan. Can I still participate in the pilot?

If your Submeter MDMA remits payment, on your behalf, for the EV portion of your monthly bill, you are not eligible to participate in the Phase 1 Pilot. In this situation, to participate in the pilot, you must first unenroll from Level Pay Plan before SCE can process your enrollment in the pilot.

If I am on Direct Pay during the pilot, how will that affect my monthly payments to SCE?

If your Submeter MDMA remits payment, on your behalf, for the EV portion of your monthly bill, you are not eligible to participate in the Phase 1 Pilot. In this situation, to participate in the pilot, you must first unenroll from Direct Pay before SCE can process your enrollment in the pilot.

Will I need to provide access to my home or business during the pilot?

To evaluate your EV Submetering Customer Experience, you may be required to provide access to your home or facility in order for an independent third party evaluator to perform tests on your submeter. Such submeter testing is only required of 5% of participating customers. If your submeter is selected for testing, tests will be arranged at a convenient time, and your Submeter MDMA may be present.