Cómo presentar un reclamo a SCE

Si has sufrido una pérdida o daño a causa de la reciente interrupción al servicio eléctrico y crees que podríamos ser responsables, puedes presentar un reclamo. Cómo presentar tu reclamo >

Investigamos y evaluamos cada reclamo por separado, y nuestra norma es responder inmediatamente.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Multi-family EV Decision Tool

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Your Electric Vehicle Charging Setup Results 1

Your Situation: You have the option to provide Level 1 (120 volt) and/or Level 2 (240 volt) EV charging to residents/tenants in assigned parking spaces, using an existing premises meter. The diagram below displays how you can either install an outlet at every assigned space or install a shared outlet to serve several EVs, one at a time.

Learn About Your Next Steps to EV Charging:

  • Contact a licensed electrician to assist you in planning and installing your new EV charging infrastructure.
  • For more information, including tools and resources for EV charging, visit sce.com/ev4business.
  • Contact your SCE Account Representative or call us at 1-800-990-7888 if you want a rate analysis or have any additional questions.

Your Electric Vehicle Charging Setup Results 2

Your Situation: You have the option to provide Level 1 (120 volt) and/or Level 2 (240 volt) EV charging to residents/tenants in assigned parking spaces by adding a single, dedicated circuit and meter to separately measure EV charging. The diagram below displays how you can either install an outlet at every assigned space or install a shared outlet to serve several EVs, one at a time.

Learn About Your Next Steps to EV Charging:

  • You may need to install a new panel or meter socket box to house the separate, dedicated EV meter for resident/tenant charging. Contact a licensed electrician to assist you in planning and installing a new EV charging infrastructure.
  • For more information, including tools and resources for EV charging, visit sce.com/ev4business.
  • Contact your SCE Account Representative or call us at 1-800-990-7888 if you want a rate analysis or have any additional questions.

Your Electric Vehicle Charging Setup Results 3

Your Situation: You have the option to provide Level 1 (120 volt) and/or Level 2 (240 volt) EV charging at assigned parking spaces by installing a 2nd dedicated circuit and EV meter for each resident/tenant.

Learn About Your Next Steps to EV Charging:

  • Contact a licensed electrician to assist you in planning and installing your EV charging infrastructure.
  • Advise your tenants/residents with dedicated EV charging to contact us at 1-800-4EV-INFO to open their new EV account.
  • For more information, including tools and resources for EV charging, visit sce.com/ev4business.
  • Contact your SCE Account Representative or call us at 1-800-990-7888 if you want a rate analysis or have any additional questions.

Your Electric Vehicle Charging Setup Results 4

Your Situation: You have the option to provide Level 1 (120 volt) and/or Level 2 (240 volt) EV charging to residents/tenants in unassigned parking spaces, using an existing premises meter. The diagram below displays how you can either install an outlet at every assigned space or install a shared outlet to serve several EVs, one at a time.

Learn About Your Next Steps to EV Charging:

  • Contact a licensed electrician to assist you in planning and installing you new EV charging infrastructure.
  • For more information, including tools and resources for EV charging, visit sce.com/ev4business.
  • Contact your SCE Account Representative or call us at 1-800-990-7888 if you want a rate analysis or have any additional questions.

Your Electric Vehicle Charging Setup Results 5

Your Situation: You have the option to provide Level 1 (120 volt) and/or Level 2 (240 volt) EV charging to residents/tenants in unassigned parking spaces by adding a single, dedicated circuit and meter to separately measure EV charging. The diagram below displays how you can either install an outlet at every assigned space or install a shared outlet to serve several EVs, one at a time.

Learn About Your Next Steps to EV Charging:

  • You may need to install a new panel or meter socket box to house the separate, dedicated EV meter for resident/tenant charging. Contact a licensed electrician to assist you in planning and installing your EV charging infrastructure.
  • For more information, including tools and resources for EV charging, visit sce.com/ev4business.
  • Contact your SCE Account Representative or call us at 1-800-990-7888 if you want a rate analysis or have any additional questions.

Your Electric Vehicle Charging Setup Results 6

Your Situation: You have a dedicated 120 volt electric outlet in your parking area, connected to your electric meter.

Learn About Your Next Steps to EV Charging:

  • You may already be able to charge your EV at Level 1 (120 volt) with minimal additional effort and expense.
  • You may need the approval of your Property Owner, Manager or HOA representative to charge your EV in your parking space.
  • Contact a licensed electrician to determine if your current electric panel has sufficient capacity to add EV charging.
  • For more information, including tools and resources for EV charging, visit sce.com/EV.
  • Contact us at 1-800-4EV-INFO to talk to an SCE Home Fuel Advisor to discuss your EV rate choices and help you decide which rate is best for you.

Your Electric Vehicle Charging Setup Results 7

Your Situation: You want to install a new circuit for EV charging from your electric meter to your assigned parking area to charge your vehicle at Level 1 (120 volts) and/or Level 2 (240 volts).

Learn About Your Next Steps to EV Charging:

  • Contact a licensed electrician to determine if your current electric panel has sufficient capacity to add EV charging, and to help plan and install your EV charging infrastructure.
  • For more information, including tools and resources for EV charging, visit sce.com/EV.
  • Contact us at 1-800-4EV-INFO to talk to an SCE Home Fuel Advisor to discuss your EV rate choices and help you decide which rate is best for you.

Your Electric Vehicle Charging Setup Results 8

Your Situation: You have the option to add Level 1 (120 volt) and/or Level 2 (240 volt) EV charging to your assigned parking space by installing a dedicated circuit and EV meter.

Learn About Your Next Steps to EV Charging:

  • Check if you need approval of your Property Owner Manager or HOA representative to install EV charging infrastructure.
  • Contact a licensed electrician to assist you in planning and installing your EV charging infrastructure.
  • For more information, including tools and resources for EV charging, visit sce.com/EV.
  • Contact us at 1-800-4EV-INFO to talk to an SCE Home Fuel Advisor to discuss your EV rate choices and help you decide which rate is best for you.

Your Electric Vehicle Charging Setup Results 9

Your Situation: Based on the answers you provided, it appears that you do not have access charging for your EV, and cannot arrange for a new installation at your residence. If this is not the case, consider starting over and reassessing some of your answers. While you may have access to away-from-home charging (such as workplace or publicly accessible stations), a residence is the only location where most EV drivers can reliably charge their vehicle on a daily basis. If you have not done so already, you may want to speak with the management of your residence about providing EV charging installation.

Learn About Your Next Steps to EV Charging:

  • If you are considering an EV in a residence without charging infrastructure, we recommend evaluating alternative away-from-home charging options reliably available to you. You may also want to consider which type of EV is most suited to your driving needs and charging options.
  • For more information, including tools and resources for EV charging, visit sce.com/EV.

Your Electric Vehicle Charging Setup Results 10

Your Situation: Based on the answers you provided, it appears that you are not prepared to offer EV charging installation to your tenants/residents who own an EV. If this is not the case, consider starting over and reassessing some of your answers.

While your tenants/residents may have access to away-from-home EV charging (such as workplace or publicly accessible stations), a residence is the only location where most EV drivers can reliably charge their vehicle on a daily basis.

You may want to talk to your residents/tenants about installing EV charging at their assigned parking space at their own expense. They can use this decision tool to learn about their individual EV charging options.

For more information, including tools and resources for EV charging, visit sce.com/ev4business.

Your Electric Vehicle Charging Setup Results 11

Your Situation: You have an assigned garage, carport or parking space, for your use only, and you plan to charge your EV by upgrading an existing Level 1 (120 volt) circuit connected to your meter to a Level 2 (240 volt) circuit.

Learn About Your Next Steps to EV Charging:

  • Inquire if you need the approval of your Property Owner, Manager or HOA representative before beginning the upgrade.
  • Contact a licensed electrician to assist you in planning and installing your EV charging infrastructure.
  • For more information, including tools and resources for EV charging, visit sce.com/EV.
  • Contact us at 1-800-4EV-INFO to talk to an SCE Home Fuel Advisor to discuss your EV rate choices and help you decide which rate is best for you.

Your Electric Vehicle Charging Setup Results 12

Your Situation: There is one or several 120V outlets near where you park and the property owner, manager or HOA representative has authorized use of these outlets for EV charging. The diagram below displays your situation: either there is an outlet at every assigned space or there is one outlet that serves several EVs, one at a time.

Learn About Your Next Steps to EV Charging:

  • Ask your property owner, manager or HOA representative if the EV charging is free. If not, determine how you will pay.
  • For more information, including tools and resources for EV charging, visit sce.com/EV.

Your Electric Vehicle Charging Setup Results 13

Your Situation: Your residents/tenants have unassigned parking spaces with 120-volt outlets near their parking spaces, connected to an existing premises meter. The diagram below displays your situation: either there is an outlet at every assigned space or there is one outlet that serves several EVs, one at a time.

Learn About Your Next Steps to EV Charging:

  • You may already be able to allow your tenants/residents to charge their EV at Level 1 (120V) with minimal additional effort and expense.
  • Contact a licensed electrician to determine if your current premises electric panel has sufficient capacity to add EV charging.
  • For more information, including tools and resources for EV charging, visit sce.com/ev4business.
  • Contact your SCE Account Representative or call us at 1-800-990-7888 if you want a rate analysis or have any additional questions.

Your Electric Vehicle Charging Setup Results 14

Your Situation: Your residents/tenants have assigned parking spaces with 120-volt outlets at or near their assigned parking spaces that are connected to an existing premises meter. The diagram below displays your situation: either there is an outlet at every assigned space or there is one outlet that serves several EVs, one at a time.

Learn About Your Next Steps to EV Charging:

  • You may already be able to allow your tenants/residents to charge their EV at Level 1 (120V) with minimal additional effort and expense.
  • Contact a licensed electrician to determine if your current premises electric panel has sufficient capacity to add EV charging.
  • For more information, including tools and resources for EV charging, visit sce.com/ev4business.
  • Contact your SCE Account Representative or call us at 1-800-990-7888 if you want a rate analysis or have any additional questions.

 

 

  • Premises Meter: The interval data recorder meter type which registers all electricity usage associated with the premises (i.e., hallway lighting).
  • Level 1 (120 Volt): 3 to 20 hours charge time. May require a dedicated 20-amp circuit. Charging will use a standard 120-volt outlet. Learn More >
  • Level 2 (240 Volt): 1 to 8 hours charge time. Charging is faster and requires a 240-volt line installed by a qualified electrician. Learn More >