How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Electric Vehicle Rates & Charging Options

You’re in Charge

Ready to take charge of “fueling” at home? You have options to help you manage the costs of keeping your electric vehicle charged from special rates to installation and equipment that best fit your lifestyle and help you save.

Planning Ahead

Start by reviewing the information available on our electric vehicles (EV) web site. When you’re ready to buy or lease or if you already have an EV, be sure to call us at 1-800-4EV-INFO to talk to one of our SCE Home Fuel AdvisorsSM who will help you choose a rate plan that best meets your needs.

The Rate Stuff

You may want to opt for one of our special rate plans which offer reduced rates when you charge your EV during non-peak hours. The first, our Residential Time-of-Use Plan, uses your existing meter to measure the electricity usage of both your home and electric vehicle. The second option, our Electric Vehicle Plan, requires a separate meter for charging your EV, while your household usage remains on its own meter and its current rate plan.

Plug In to Savings

To maximize the benefits of off-peak charging, make sure to charge after 10 p.m. if you’ve selected the Residential Time-of-Use Plan. You can also increase your savings by shifting a few more tasks like clothes and dish washing or pool pump operation to non-peak hours.

Most electric vehicles allow you to program your start and stop charging times, or even “charge completion” time, to help you take advantage of lower costs for charging your EV at night. And make sure to check out other tools offered by SCE to help you manage your electric vehicle charging costs and lower your electric bills: My Account, Budget Assistant, and Home Energy Advisor.