How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Equipment & Installation

Ready, Set, Charge

You have options when it comes to charging equipment and installation, depending on your choice of electric vehicle type and your driving habits. When you’re ready to buy, call us and we’ll help you get started in making your home your own personal fueling station.

Getting Equipped & Installed

Before you buy, call our SCE Home Fuel AdvisorsSM, who can help answer your charging questions. Regardless of what rate plan or charging level you choose, contact a qualified electrician or an Electrical Vehicle Supply Provider (EVSP) to inspect your home and perform any necessary upgrades to your electrical wiring. Your city or county may also require permits and inspections.

Charging: Levels & Times

There are 2 charging levels—or voltages—for charging electric vehicles. As you might expect, higher voltage levels charge batteries faster, but often require an additional investment in charging station equipment and electric wiring upgrades. Your choice will be dependent on your vehicle type and driving habits. Many customers today are finding Level I charging meets their needs.

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Level I (120 volts): 3 to 20 Hours Charge Time

A full charge at Level I can take as little as 3 hours—depending on your type of vehicle—using the familiar 3-prong, 120-volt outlets found in every home and business. It is recommended that charging at this level be on a dedicated 20-amp circuit. Typically there’s no need for equipment installation since the charging plug provided with your vehicle will use a 120–volt outlet. Prior to charging your vehicle at home you’ll want to consult a qualified electrician to check that your existing wiring can safely support electric-vehicle charging.
 

Level II (240 volts): 1 to 8 Hours Charge Time

Level II charging is faster and may take as little as 1 hour, again depending on your specific vehicle and state of charge. If you want your own Level II charging station at home, you’ll need a 240-volt line installed by a qualified electrician.

Renters & HOA Members

If you’re a renter or member of a homeowners association, you’ll need to discuss any decisions on installation or charging equipment with your property owner or manager. A SCE Home Fuel AdvisorSM can help answer your questions. Own or manage a property? Helpful information for landlords and property managers can also be found on our business customer page.

Charging Equipment Standards

If you’re thinking long term, you might be curious whether—like a cell phone charger—you’ll need to invest in a unique charging system for each electric vehicle. Good news: most electric vehicles on the market now or due to launch over the next several years comply with a uniform “connector” standard established by The Society of Automotive Engineers for Level I and Level II charging, so your electric vehicle is likely compatible with any charging equipment.

Multi-family Decision Tool

Live in or manage a multi-family dwelling? Take advantage of our easy-to-use tool and learn about EV charging station options.