How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Energy Assistance Fund (EAF)

Energy Assistance Fund – What is it?

Today’s tough economic times have hit Californians hard. Many of our neighbors need help paying their energy bills—especially seniors and families with children.

The United Way and SCE work together to provide up to $100 per 12-month period to qualified customers struggling to pay their electricity bills.

How to Donate - Make a Tax Deductible Donation Today

1. By Your Bill

Enroll in the “Round Up” Program: we’ll automatically round up your monthly bill to the next dollar and donate the difference. Or, make a one-time or recurring donation of your choice.


2. By Credit Card

Prefer to donate directly? Through United Way, you can simply and securely donate to the Energy Assistance Fund using your credit card, in the amount that’s right for you.


3. Send a Check

We welcome your one-time donation by check or money order by mail to:

Energy Assistance Fund
1515 Walnut Grove Ave., 2nd Floor 
Rosemead, CA 91770.


How to Apply – Get Assistance

Our Partners

We work with United Way and over 80 community-based organizations, which help qualified customers apply for assistance.

To qualify, your SCE bill must be in your name and the address on the bill be your primary residence. You must also meet certain income guidelines.  

Contact one of our participating community agencies near you to learn more.

 
Maximum Household Income
Effective June 1, 2015
Number of Persons in Household Total Combined Annual Income

1 to 2

Up to $31,860

3

Up to $40,180

4

Up to $48,500

5

Up to $56,820

6

Up to $65,140

7

Up to $73,460

8

Up to $81,780

Each additional person

$8,320

Get Started