How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 12:30 p.m. today, 72 customers remained without service. Our crews continue to work around the clock, and service is expected to be restored to those customers at about 4 p.m. today. We will continue to use generators to provide power to customers until final repairs are made. As the underground network system is restored, we will transition these customers off the generators. When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. These actions are to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. We reopened its distribution center at Cesar Chavez community center at 8 a.m. today to distribute ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

CARE & FERA Capitation Fee Program

Capitation Fee Program

We’re pleased to offer reimbursement to organizations helping income-qualified customers gain assistance through the CARE or FERA program. If your organization dedicates resources to enrolling individuals and families in these programs, you could be entitled to a capitation fee to offset your expenses, ranging from $1 to a maximum of up to $20.

Under the Capitation Fee Project, the California Public Utilities Commission (CPUC) has authorized SCE to pay a capitation fee to participating organizations for each new customer they help to enroll in the CARE or FERA Program. This project is intended to encourage community-based organizations to partner with SCE to assist their hardest-to-reach customer populations with enrollment in the CARE or FERA Program.

The capitation fee reimburses entities for the incremental work associated with assisting customers in completing a CARE/FERA Program Application. Starting January 1, 2013, a fee of up to $20 has been authorized by the CPUC. . The capitation fee is paid only for customers actually enrolled in the CARE or FERA Program as a result of an agency’s assistance; Capitation fees are not paid for:

  1. Any efforts that do not result in a customer being enrolled in the CARE or FERA Program.
  2. Applications that are rejected as incomplete, ineligible, illegible, or other reasons.
  3. Applications received for customers already participating in the CARE or FERA Program.

How To Become an SCE Capitation Agency

To participate in the CARE Capitation Fee program, email us at careandferacap@sce.com.

For more information on becoming a CARE Capitation agency, complete and submit this form.
If you are a CARE/FERA Capitation Agency and would like to request additional enrollment applications, please complete and submit this form.