How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:30 a.m. Saturday, we have restored service to approximately 190 of the 260 customers that were without service by connecting generators. We are continuing to place generators in areas that do not have power and expect to have all customers restored to service by Saturday afternoon. SCE will re-open its distribution center at Cesar Chavez community center at 8 a.m. Saturday to distribute ice and water. There are currently 10 generators in place serving businesses and residents. As the underground network system is restored, we will transition these customers off the generators. When this happens, they will experience a short power outage, which could last up to 45 minutes. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Apply For Assistance

Need relief? Through the CARE and FERA programs you could be eligible for a monthly discount on your bill. If you’re having trouble making ends meet, you might be eligible for a rate program that could help you save on your electricity bill. We offer the California Alternate Rates for Energy (CARE) and Family Electric Rate Assistance (FERA) programs to provide our income-qualified customers with much-needed bill relief.


Did you already submit your application and need to check the status?

Check Your Application Status

Do You Qualify?

If you’re thinking of applying for CARE bill assistance, you can easily see if you’re eligible. There are two ways to qualify.

  1. You can qualify for CARE if you or someone in your home participates in at least one of the eligible public assistance programs listed below.


    • Medi-Cal/Medicade
    • CalFresh/SNAP (Food Stamps)
    • CalWorks (TANF)/Tribal TANF
    • WIC
    • Medi-Cal for Families (Healthy Families A&B)
    • LIHEAP
    • Supplemental Security Income (SSI)
    • National School Lunch Program (NSLP)
    • Bureau of Indian Affairs General Assistance
    • Head Start Income Eligible (Tribal Only)
  2. You can also qualify for CARE or FERA if you meet the income guideline qualifications listed in the chart below. Already enrolled? Make sure you still qualify in the chart provided below.

Note: After you enroll in the CARE program, and if your electricity usage exceeds your monthly baseline allowance by more than 400%, you may be asked to provide your most recent IRS tax transcript to verify your income and prove that you meet the program income guidelines.

More Less
Maximum Household Income
Effective June 1, 2015
Number of Persons in Household Total Combined Annual Income CARE Total Combined Annual Income FERA

1 - 2

Up to $31,860

Not Eligible


Up to $40,180

$40,181 - $50,225


Up to $48,500

$48,501 - $60,625


Up to $56,820

$56,821 - $71,025


Up to $65,140

$65,141 - $81,425


Up to $73,460

$73,461 - $91,825


Up to $81,780

$81,781 - $102,225

Each additional person


$8,320 - $10,400

Income-Qualified Individuals

If your home has its own meter, and you meet income qualifications you can apply online, download application or large-type application for easy reading.

Sub-Metered Tenants

Are you an income-qualified tenant in an apartment building, mobile-home park, residential RV park or marina who is billed directly through your landlord?

Apply NowSub-Metered Tenants

Non-Profit Living Facilities

Find out if your tax-exempt group living facility, homeless shelter, hospice, or women’s shelter qualifies for CARE, and apply for assistance.

Capitation Fee Program

Are you a non-profit interested in learning more about our Capitation Fee Program? We can help.