How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:30 a.m. Saturday, we have restored service to approximately 190 of the 260 customers that were without service by connecting generators. We are continuing to place generators in areas that do not have power and expect to have all customers restored to service by Saturday afternoon. SCE will re-open its distribution center at Cesar Chavez community center at 8 a.m. Saturday to distribute ice and water. There are currently 10 generators in place serving businesses and residents. As the underground network system is restored, we will transition these customers off the generators. When this happens, they will experience a short power outage, which could last up to 45 minutes. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Programs for Income-Qualified Households

On-going Bill Support

You may be eligible for a discount on your monthly bill through the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) programs.


1-Time Assistance

Need a little extra help this month? The Energy Assistance Fund provides up to $100 to eligible customers once a year. You can participate by applying for assistance or make a donation.


Free Upgrades

We can help you save over time through the Energy Savings Assistance Program. If you’re eligible, we’ll cover the cost of efficient new appliances and installation.


Do You Qualify for Public Assistance?

If you receive public assistance, you may qualify for help paying your electric bill or for the Energy Savings Assistance Program, which can help you conserve energy and reduce your electricity costs.

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You’re eligible for income-qualified programs if you are a homeowner or a renter who is an SCE customer and participates in one of these California assistance programs:

  • Medi-Cal/Medicade
  • CalFresh / SNAP (Food Stamps)
  • TANF/Tribal TANF
  • WIC
  • Medi-Cal for Families (Healthy Families A&B)
  • LIHEAP
  • Supplemental Security Income (SSI)
  • National School Lunch Program (NSLP)
  • Bureau of Indian Affairs General Assistance
  • Head Start Income Eligible (Tribal Only)

Do You Fit Income Requirements?

You may be eligible for help paying your energy bill based on your household income. Household income eligibility is calculated by adding together all income sources, including wages or salaries, Social Security, pensions, unemployment benefits, child or spousal support, workers comp payments, disability, scholarships, legal settlements and other sources not listed.

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Maximum Household Income
Effective June 1, 2015
Number of Persons in Household Total Combined Annual Income CARE Total Combined Annual Income FERA

1 to 2

Up to $31,860

Not Eligible

3

Up to $40,180

$40,181 - $50,225

4

Up to $48,500

$48,501 - $60,625

5

Up to $56,820

$56,821 - $71,025

6

Up to $65,140

$65,141 - $81,425

7

Up to $73,460

$73,461 - $91,825

8

Up to $81,780

$81,781 - $102,225

Each additional person

$8,320

$8,320 - $10,400