How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Power Restored to Long Beach Customers

Power has been restored to all customers in Long Beach and they are now reconnected to the electrical network. Generators that had been serving those remaining customers have been disconnected. Our crews will remain working in Long Beach and we will continue to closely monitor network operations.

We thank you for your patience. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority.

We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Programs for Income-Qualified Households

On-going Bill Support

You may be eligible for a discount on your monthly bill through the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) programs.


1-Time Assistance

Need a little extra help this month? The Energy Assistance Fund provides up to $100 to eligible customers once a year. You can participate by applying for assistance or make a donation.


Free Upgrades

We can help you save over time through the Energy Savings Assistance Program. If you’re eligible, we’ll cover the cost of efficient new appliances and installation.


Do You Qualify for Public Assistance?

If you receive public assistance, you may qualify for help paying your electric bill or for the Energy Savings Assistance Program, which can help you conserve energy and reduce your electricity costs.

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You’re eligible for income-qualified programs if you are a homeowner or a renter who is an SCE customer and participates in one of these California assistance programs:

  • Medi-Cal/Medicade
  • CalFresh / SNAP (Food Stamps)
  • TANF/Tribal TANF
  • WIC
  • Medi-Cal for Families (Healthy Families A&B)
  • LIHEAP
  • Supplemental Security Income (SSI)
  • National School Lunch Program (NSLP)
  • Bureau of Indian Affairs General Assistance
  • Head Start Income Eligible (Tribal Only)

Do You Fit Income Requirements?

You may be eligible for help paying your energy bill based on your household income. Household income eligibility is calculated by adding together all income sources, including wages or salaries, Social Security, pensions, unemployment benefits, child or spousal support, workers comp payments, disability, scholarships, legal settlements and other sources not listed.

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Maximum Household Income
Effective June 1, 2015
Number of Persons in Household Total Combined Annual Income CARE Total Combined Annual Income FERA

1 to 2

Up to $31,860

Not Eligible

3

Up to $40,180

$40,181 - $50,225

4

Up to $48,500

$48,501 - $60,625

5

Up to $56,820

$56,821 - $71,025

6

Up to $65,140

$65,141 - $81,425

7

Up to $73,460

$73,461 - $91,825

8

Up to $81,780

$81,781 - $102,225

Each additional person

$8,320

$8,320 - $10,400