How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Regulatory Information - Advice Letters

Advice Letters

An Advice Letter is a document filed with the California Public Utilities Commission (CPUC) requesting review of SCE’s request to change its tariffs in a manner previously authorized by statute or CPUC order, to conform the tariffs to the requirements of a statute or CPUC order, to get CPUC authorization to deviate from its tariffs, or to propose a new product or service. A utility may seek a rate increase by means of an advice letter only if use of an advice letter for this purpose is authorized by statute or CPUC order.

The advice letter process provides a quick and simplified review of the types of utility requests that are expected neither to be controversial nor to raise important policy questions.

Electric, gas, water, and telecommunication advice letters filed with the CPUC are categorized below based on their current status.

 

To receive additional information about the advice letter process, a copy of a protest, protest reply, comments to a draft resolution, or to be placed on SCE’s service list (i.e., General Order 96-B) to receive copies of any category of advice letter (e.g., electric, gas, water or telecommunication), click here.

Formal Proceedings

In addition to advice letters, the CPUC maintains an official service list for all open, formal proceedings listing parties to the proceeding and all other persons who wish to receive documents that are served pursuant to Rule 1.9 of the Rules of Practice and Procedure. If you would like to be added to a service list for a particular proceeding, please e mail your information to: Process_Office@cpuc.ca.gov.

If you would like to follow a particular proceeding or any other issue before the CPUC, you may use the CPUC’s free subscription service. Sign up at: http://subscribecpuc.cpuc.ca.gov/.