It is important to Southern California Edison (SCE) to protect your information and we want you to know how we collect, use, share and store your information we receive through our interactions with you, including through your computer or mobile device.
These include interactions from your computer or mobile device through (a) www.sce.com and the other websites operated by us from which you are accessing this Privacy Notice (the "Websites"); (b) our social media pages we control through which you access this Privacy Notice (collectively, our "Social Media Pages"); (c) HTML-formatted email messages we send to you that link to this Privacy Notice (the "Emails"); (d) discussions with you, our customers, either in person or over the phone or through written correspondence (the "Customer Interactions”). Collectively, the Websites, Social Media Pages, the Emails, and the Customer Interactions are the “Services”.
Our California Consumer Privacy Act (CCPA) policy and Notice of Collection and Use of Energy Usage Information further describe our policies and practices related to your privacy.
California Consumer Rights to Personal Information
California residents have rights to their Personal Information. Please access the California Consumer Privacy Act (CCPA) policy to review and exercise those rights.
Information We Collect
To ensure we can provide you with products and services, we collect Personal and Non-Personal Information.
Personal Information is defined as any information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked, directly or indirectly, with a resident or household.
Our Services collects personal information to:
- Serve your needs;
- Enrollment in CARE or other customer assistance programs;
- Apply for energy efficiency programs, rebates, and incentives;
- Provide you personalized experiences;
- Use our mobile apps;
- Send you utility-related communications via mail, email, or text;
- Send you recommendations on products and services of interest to you;
- Manage, analyze, and measure our content and advertising;
- Understand who visits our site; and
- Improve SCE products and Services, including new product and Service development.
You must provide us with Personal Information when you create a SCE.com User ID to use SCE’s digital services, such as SCE.com My Account, send us an email, or complete a self-service transaction with us via our website, which we will use your Personal Information to identify, authenticate, and fulfill your service request. When applying for our CARE or FERA programs, you may be required to disclosure enrollment in other governmental programs.
Non-Personal Information
Non-Personal Information includes publicly available information lawfully made available from federal, state, or local records, and deidentified or aggregated consumer information. Aggregated information includes browser type, device type, operating system, page views, referring URLs, destination URLs, dates and times of site visits, and other information collected primarily for statistical purposes but does not identify a specific individual or a group of individuals.
Use of Cookies and Related Technologies
We use “cookies” and related technology, such as web beacons, JavaScript, pixel tags, locally shared objects, and clear GIFs to collect Non-Personal Information to provide a more convenient experience for you. While you are using our Websites, we will record your website interactions and over time collect your browsing habits to identify improvement opportunities. However, we do not track your online activities from any third-party website or digital services.
- Cookies are used to quickly identify your computer or mobile device to ‘remember’ you. You may disable cookies or set your Internet browser to alert you when cookies are being sent to your computer’s browser or mobile device; however, disabling cookies will affect your ability to use certain features on our website.
- Web beacons, JavaScript, pixel tags, locally shared objects, and clear GIFs are electronic images allowing us to count users who have visited certain pages on our Services. Like cookies, these do not collect Personal Information.
We use cookies and related technologies for two purposes:
- Interest-Based Communications - Our website pages contain pixels allowing us to display interest-based communications on third-party websites and mobile applications, including social media sites such as Facebook or Twitter.
We use cookies and web beacons, and other technologies that allow us to learn about what interest-based communications you see and interact with. This allows us to provide you with more useful and relevant communications. We do not associate your interactions with unaffiliated sites with your identity in providing you with interest-based communications.
Interest-based communications from other advertisers or third parties may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features advertisers and third-party sites may use, and the information practices of these advertisers and third-party websites are not covered by our Website Privacy Notice. Please contact them directly for more information about their privacy practices.
To discover more about these communications and ways to opt-out with participating companies who have enabled interest-based communications, consult with the Digital Advertising Alliance.
- Measuring Interactions - Emails, digital ads displayed on third-party websites, social media messages, and other electronic communications we send to you contain pixel tags enabling us to track your usage of electronic communication, including whether you opened the communication or followed a link in such communication (if any).
California “Do Not Track” Disclosures
Most browsers are programmed to accept cookies or other similar technologies to collect Non-Personal Information. You may set your browser to notify you when you receive a cookie, providing you the opportunity to accept or decline it. Declining a cookie, or similar technology will affect your ability to use certain features on our Services. You may stop accepting cookies from a website, or by changing your browser’s settings, which are usually found in the ‘options’ or ‘preferences’ menu. You may also visit AboutCookies.org for instructions, by browser type, regarding how to control your cookies’ settings within your browser.
While you are using our Services, we will record your interactions and over time collect your browsing habits to identify improvement opportunities. However, we do not track your online activities from any third-party website or digital services.
Using Your Browser’s Do Not Track Settings
To improve your experience with our Services, and regardless of your browser’s “Do Not Track” setting, we will collect aggregated information on:
- The number of users who use our Services;
- The number of users who access our Services via a mobile device;
- How users navigate through our Services;
- What hardware and software settings are on the device accessing our Services;
- Which Internet Service Providers are being used to access our Services; and
- What Internet browsers are being used to access our Services
Email Communications
Email communication gives us another convenient method to communicate with our customers, including responding to your inquiries. By sending us an email, we will consider your email as consent for us to reply to you via email. We will use email to periodically inform our customers about new rates, products, and services. You will receive emails from us (or our authorized third-party fulfilling agent) if you have signed up to receive email notifications of certain news or events, or if you have requested certain information; however, in some cases, you have the option to stop receiving emails from us.
If we send you a promotional email regarding our products and services, you will be provided the option to opt-out of receiving these notifications by clicking on the link at the bottom of the email in order to unsubscribe from future mailings or by contacting us in the manner described in the Contact Us section.
If you are a customer who has registered to use SCE.com My Account to access your account on our website, you can opt-out of future mailings by updating the preferences section within My Account. We will process your request within the legally required timeframe and stop sending you promotional emails unless you opt back in to receive such communication.
Operational emails for non-promotional, utility-related purposes, such as billing, outage, conservation, or safety may continue to be sent to SCE utility customers, regardless of the email choice options.
We do not control the information you provide to us via email. Email messages in transit are not confidential and are not secure. We are not liable for any use, disclosure, or modification of such messages. Please do not submit any Personal Information or other information you deem confidential or sensitive via email.