Cómo presentar un reclamo a SCE

Si has sufrido una pérdida o daño a causa de la reciente interrupción al servicio eléctrico y crees que podríamos ser responsables, puedes presentar un reclamo. Cómo presentar tu reclamo >

Investigamos y evaluamos cada reclamo por separado, y nuestra norma es responder inmediatamente.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Southern California Edison Online Privacy Notice

Privacy Notice

Last updated: May 26, 2015

Southern California Edison (“SCE”, “we”, “our”, or “us”) wants you to know about the information we collect and use when visiting our website, either through your computer or mobile device, or as an SCE customer through our Advanced Metering Infrastructure, which include our Edison SmartConnect and Real Time Energy Meter systems. We realize you expect SCE to appropriately protect your Personal Information from unauthorized access. SCE follows applicable laws, including those established by the California Public Utilities Commission, to protect your Personal Information. Your use of our website will indicate your acceptance and consent to the terms in this Notice.

PERSONAL INFORMATION

We define Personal Information as any information used alone or combined with other information that can be used to uniquely identify, contact or locate an individual or groups of individuals.

This information includes first name or initial and last name, home address and telephone number, government issued identification numbers, bank routing and account numbers, email addresses, user names, passwords, security question answers, customer or service account numbers, detailed energy consumption data (15-minute or hourly) obtained through SCE’s Advanced Metering Infrastructure, when associated with any information reasonably identifying you, your family, household residence, or other non-residential customer.

Personal Information also includes information concerning a user that the website or online service collects and maintains in personally identifiable form in combination with an identifier previously described.

PRIVACY NOTICES

Prior versions to our Privacy Notice can be found below. Please take a moment and review the below Privacy Notices to understand what information SCE may obtain when using our website or through our Advanced Metering Infrastructure.

PREVIOUS VERSIONS OF THE PRIVACY NOTICES

CONTACT US

If you have questions regarding our privacy notices, please contact us at:

Southern California Edison
Attention: Chief Ethics & Compliance Officer
Post Office Box 800
Rosemead, CA 91770

Residential Customers: 1-800-655-4555
Business Customers: 1-800-990-7788
Email