How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

At this time, the majority of customers have been restored. We will attempt to restore power to most of the 260 affected customers between 6:00PM and 10:00PM. Approximately 60 customers will remain without power overnight. The distribution center at Cesar Chavez Park will be open until midnight to pass out water, ice and flashlights, and will re-open at 8:00AM tomorrow.We encourage customers in Long Beach to make every effort to conserve use of electricity today as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Information for ESPs

We developed this website to be used by ESPs interested in providing Direct Access (DA) services within our service territory. The information provided gives ESPs a comprehensive overview of our DA procedures so they can better interact with us to establish and provide ongoing DA services to our mutual customers.

Overview

Direct Access Service is an optional choice that allows customers to elect to purchase electricity and other services from an Electric Service Provider (ESP), instead of from us. An ESP is the entity that contracts directly with the customer to provide electric service, and is responsible for arranging an adequate supply of electricity. ESPs are required to meet certain requirements with the California Public Utilities Commission (CPUC) in addition to meeting our financial and technical requirements. The documentation contained here provides information an ESP needs to become established and operate in our service territory.

The CPUC website provides a List of Electric Service Providers conducting business in our territory.

This site will be continually updated to provide you with our most current Direct Access business and operational methods and tools for your assistance.

Getting Started with Direct Access

Get information on instructions and establishment forms

Direct Access Operations

Get information on the daily operations for ESP's.

Direct Access Partial Re-Opening

Get information on partial re-opening of Direct Access.

Market & Regulatory Information

Market & Regulatory Information

Direct Access Standards for Metering and Meter Data (PDF)

SCE Tariffs

Bill Inserts and Onserts

Select a month below to view that month's bill inserts and onserts. All files are in .zip format.

Capacity Alerts

Capacity Alerts

Use the links below to view ours and the Cal-ISO’s current status updates and capacity news.

Active Demand Response events and event history lookup for both residential and commercial accounts.

Current system status notices (i.e., Alerts, Warning, Stage 1, etc.).

Current load and peak demand levels, and next day peak demand forecasts.

Contact Customer Choice Services

SCE has designated personnel to help ESPs open accounts, transmit and test data, and perform on-going account maintenance. To help us help you better, please review the contact information below prior to contacting us.


For existing ESPs

ESP's who have already registered with SCE should contact the ESP Support Center for all inquiries.

ESP Support Center is open Monday - Friday, 7 a.m. – 4 p.m. (PST), and can be reached using the following contact information:

E-mail: espsupt@sce.com
Telephone: (800) 795-6SCE (6723)
Fax: (626) 812-7562

Mailing Address:
Southern California Edison
Customer Choice Services
6020 N. Irwindale Ave., Suite I
Irwindale, CA 91702-3264

You can contact the ESP Support Center via voicemail, fax or e-mail 24 hours a day and receive a response within 24 hours if your request is made during normal business hours.

For Additional information on becoming an ESP

ESP Support Center is open Monday – Friday, 7 a.m. – 4 p.m. (PST), and can be reached using the following contact information:

E-mail: espsupt@sce.com
Telephone: (888) 371-ESPS (3777)
Fax: (626) 812-7562

Mailing Address:
Southern California Edison
Customer Choice Services
6020 N. Irwindale Ave., Suite I
Irwindale, CA 91702-3264

Special Customer Circumstances

ESP customers with special needs, such as life support, should contact the ESP Support Center immediately.

Outage Notification

Should an electric outage occur, please contact the Customer Communication Center at (800) 611-1911 immediately. The Customer Communication Center is available 24 hours per day, 365 days of the year.

SCE Holiday Schedule
Holiday* Date Observed
New Year's Day January 1
President's Day 3rd Monday in February
Memorial Day Last Monday in May
Independence Day July 4th
Labor Day 1st Monday in September
Columbus Day 2nd Monday in October
Veterans Day November 11
Thanksgiving 4th Thursday & Friday in November
Christmas December 25

*Should the holiday fall on a Saturday, the company holiday will be observed on the preceding Friday. Should the holiday fall on a Sunday, the company holiday will be observed on the following Monday.

MDMA & MSP Information

For information regarding Meter Data Management Agents and Meter Service Providers with SCE, please use the following contact information:

SCE's MDMA Website
E-mail: metering@sce.com
Phone: (800) 203-4634
Fax:(626) 633-8318

Mailing Address:
Metering Operations Administration SCE
P.O. Box 6109
Covina, CA 91722

 

TBS Output Sheets

All files are in Excel format.

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2010

 
 


 

 

2009

 
 


 

 

For 2008 data, reference the 2008 Procurement Charge Documents