SCE provides energy suppliers, retailers, and aggregators with necessary resources, including distribution services, and dependable and impartial information to ensure that energy suppliers have the necessary resources to participate in the CCA Service market. As part of its distribution role, SCE continues to provide the following services to its bundled service customers and CCA customers.
The following services are provided by SCE pursuant to legislation and Rule 23:
- Metering services (ownership, installation, removal, calibration, testing, and maintenance of meters)
- Meter reading and usage data acquisition services (meter usage data management, validating, editing, and estimating)
- Billing and payment services (calculation, consolidation, mailing, payment processing, credit and collections, and receivables services, e.g., outbound payments to third parties, transferring receivables, return of receivables)
- Customer Care & Account Maintenance (customer telephone information centers, processing service requests such as turn-on/off electricity, outage response, etc.)