Information for CCAs
Community Choice Aggregators (CCAs) have the option to discontinue their CCA service and return their entire customer base back to bundled service.
CCAs have the option to return individual service accounts (SAs) to bundled service.
Please note CCA customers returning to SCE Bundled Service are subject to Switching Exemptions. For more information read Rule 22.1: Switching Exemption Guidelines, Rule 23: Community Choice Aggregation and Schedule PC-TBS: Procurement Charge Transitional Bundled Service.
Voluntary CCA Service Discontinuation
CCA Service Discontinuation Notification
For additional information pertaining to the costs associated with a Voluntary Service Discontinuation, please refer to Schedule CCA-SF.
At any time a CCA can be revoked by the CPUC due to non-compliance or failure to meet its obligations under Rule 23 and CCA Service Agreement.
Re-establishment of CCA Service
At any time not less than three (3) years after discontinuation of CCA Service, the CCA’s eligibility to engage in CCA Service can be reinstated upon a reasonable showing by the CCA that the cause(s) of the CCA’s discontinuation have been cured, all past due charges and arrearages have been paid, with interest, and the CCA has re-established compliance with all then-current CPUC requirements, including credit requirements.
Contact Customer Choice Services
You can contact the CCA Support Center via voicemail, fax or e-mail 24 hours a day and receive a response within 24 hours if your request is made during normal business hours.
SCE - CCA Service Center is open:
Office hours: Monday – Friday, 7:00 a.m. – 4:00 p.m. (PST)
Attention: CCA Service Center
Southern California Edison
Customer Choice Services
6020 N. Irwindale Ave., Suite I
Irwindale, CA 91702-3264