A Community Choice Aggregation Service Request (CCASR) is an electronic request initiated by SCE or the CCA to establish, modify, or terminate CCA Service for the customer. There are four types of CCASRs.
- Connect CCASR – Enroll, add, or transfer a customer to CCA Service.
- Disconnect CCASR – Remove a customer from CCA Service.
- Update CCASR – Update the customer’s service options.
- Cancel CCASR – Cancel a pending CCASR.
During mass enrollment, Connect CCASRs are generated by Customer Choice Services to transfer a customer from his/her existing service to CCA Service.
After all the mass enrollment phases have been completed, Connect CCASRs are submitted by CCAs via Electronic Data Interchange (EDI).
Customer Notification of Opt-Out
One of the fundamental requirements of the CCA Program is that every customer eligible to receive CCA Service must also be given the opportunity to opt out of the CCA Program.
The purpose of the opt-out notification is to inform customers of the CCA Program and provide them with instructions on how to opt-out.
Each CCA is required to send four opt-out notifications to each CCA-eligible customer. The first two notifications are sent before mass enrollment. Following mass enrollment, two additional opt-out notifications are provided to CCA participants over two consecutive billing cycles.
The CCA has the option of sending the notifications or contracting with SCE to provide any or all of the opt-out notifications.