How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Give Your Customers An Incentive To Save

Become A Qualified Contractor

There’s never been a better time for licensed contractors to introduce home energy upgrades to households. Energy upgrades will help optimize customers’ energy efficiency and make homes greener.

Customers will be able to enjoy:
  • Get up to $6,500** in incentives
  • Realize long-term energy savings
  • Increase their home’s value
  • Help reduce greenhouse gas emissions

 

Home Upgrade Package – Earn up to $3,000

The Home Upgrade Package will help you to improve your home’s exterior shell in order to maintain a more comfortable warmer or cooler indoor environment.  Eligible base measure improvement options to choose from include attic, wall and floor insulation, duct sealing, furnace and A/C replacements, and more. You can earn rebates of up to $3,000.

Advanced Home Upgrade Package – Earn up to $6,500*

The Advanced Home Upgrade Package goes beyond the basics of improving your home’s exterior shell and typically involves more complex upgrades.  A Participating Contractor conducts a comprehensive energy assessment to identify improvements that can generate maximum energy-savings and comfort for your home. Rebates can be as much as $6,500*.

How To Participate

To become a program-qualified contractor, you need to be a California licensed contractor. Start the process by visiting the Contractor Website for Energy Upgrade California in SCE territory.

Attend a Program Overview Orientation for more information.

*Customers may also be eligible for incentives exceeding $6,500 based on their calculated energy savings.  Work with your participating contractor or rater to determine your upgrade’s incentive.
** Additional county rebates and incentives may be available


The Energy Upgrade California® program is still under development statewide and remains subject to change without notice. The program will be offered on a first-come, first-served basis until funding is expended or the program is terminated, whichever occurs first. Participation will be available to Southern California Edison (SCE) and/or Southern California Gas customers only. Eligible detached single family residencies (including all-electric) must have a valid SCE billing address within the SCE service territory. Participation is limited to one incentive payment per household. Incentive checks will be mailed four to six weeks after program completion. SCE’s program is funded by California utility ratepayers and administered by SCE under the auspices of the California Public Utilities Commission.