How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 2:45 p.m. today, about 72 customers remained without service in the Long Beach area. Our crews continue to work around the clock, and service is expected to be restored to those customers at about 4 p.m. today. We will continue to use generators to provide power to customers until final repairs are made. As the underground network system is restored, we will transition these customers off the generators. When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. We reopened its distribution center at Cesar Chavez community center at 8 a.m. today to distribute ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Electric Cars: Charging Station Installers

Prepping Your Customer

Did you know that your customer’s rate selection determines whether they will need a second meter? Our special electric vehicle rate plans for residential customers feature lower rates for charging at night. Before installation begins, ask your customer to call us—you can both save time and money. For residential customers have them call: 1-800-4EV-INFO and speak with a Home Fuel AdvisorSM for an EV Power PlanSM. For business customer have them contact their SCE Account Representative or call 1-800-990-7788

Safety & Satisfaction

Proper installation will ensure safe and reliable charging for your customer. Start by familiarizing yourself with our Electrical Service Requirements. For guidance every step of the way, register for free online training courses. You can rely on us to stay up to date as you include electric car charging equipment installation to build your business.

Electrician Guides for Electric Vehicle Installation are also available, choose from:

Residential Installation > Business Installation >

 

Resources For Your Customers

Here are additional resources for you to share with your customers about the benefits and considerations of driving an electric vehicle.

Electric Vehicle Rate Assistant
Public Charging Station Map
GoElectricDrive
Tools & Resources

Resources For You

Access courses, guidelines, and information here that can help you get up to speed on installing electric car charging stations. Codes vary by municipality. Our material does not ensure you will comply with all codes.

Free Online Training Courses
Electricians Guide for Electric Vehicles
Electrician FAQ (PDF)
Electrical Service Requirements (ESR) Manual
Federal & State Incentives 
Electric Vehicle Supply Equipment (EVSE) Manufacture & Vendors
National Electric Code
Tools & Resources