How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:30 a.m. Saturday, we have restored service to approximately 190 of the 260 customers that were without service by connecting generators. We are continuing to place generators in areas that do not have power and expect to have all customers restored to service by Saturday afternoon. SCE will re-open its distribution center at Cesar Chavez community center at 8 a.m. Saturday to distribute ice and water. There are currently 10 generators in place serving businesses and residents. As the underground network system is restored, we will transition these customers off the generators. When this happens, they will experience a short power outage, which could last up to 45 minutes. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Electric Cars: Charging Station Installers

Prepping Your Customer

Did you know that your customer’s rate selection determines whether they will need a second meter? Our special electric vehicle rate plans for residential customers feature lower rates for charging at night. Before installation begins, ask your customer to call us—you can both save time and money. For residential customers have them call: 1-800-4EV-INFO and speak with a Home Fuel AdvisorSM for an EV Power PlanSM. For business customer have them contact their SCE Account Representative or call 1-800-990-7788

Safety & Satisfaction

Proper installation will ensure safe and reliable charging for your customer. Start by familiarizing yourself with our Electrical Service Requirements. For guidance every step of the way, register for free online training courses. You can rely on us to stay up to date as you include electric car charging equipment installation to build your business.

Electrician Guides for Electric Vehicle Installation are also available, choose from:

Residential Installation > Business Installation >

 

Resources For Your Customers

Here are additional resources for you to share with your customers about the benefits and considerations of driving an electric vehicle.

Electric Vehicle Rate Assistant
Public Charging Station Map
GoElectricDrive
Tools & Resources

Resources For You

Access courses, guidelines, and information here that can help you get up to speed on installing electric car charging stations. Codes vary by municipality. Our material does not ensure you will comply with all codes.

Free Online Training Courses
Electricians Guide for Electric Vehicles
Electrician FAQ (PDF)
Electrical Service Requirements (ESR) Manual
Federal & State Incentives 
Electric Vehicle Supply Equipment (EVSE) Manufacture & Vendors
National Electric Code
Tools & Resources