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Back On: Restoring Power

When outages occur, we ask you to make safety your top concern until our crews can locate and repair damage. Remember to never go near a downed power line. Restoration times vary depending on the level of damage, but our teams are trained to restore power through a 3-phase process to get your lights back on as quickly and safely as possible.

Phase 1: Assess & Protect

We send cross-trained workers into the field to locate and monitor safety hazards such as downed wires and poles. Our crews then make sure electricity is off for your safety, and ensure power is flowing to critical facilities, like hospitals, fire stations, and other essential services.


 

Phase 2: Repair Damage

Once damage has been assessed and safety measures enacted, we dispatch crews to make repairs. Substations — keystones of our infrastructure that house electrical equipment — along with main electric lines and wires must be mended in order to restore power to your home or business.


 

Phase 3: Restore Power

Once damage is repaired, we begin restoring power to homes and buildings. If you notice that a neighbor’s power is back before your own, don’t worry; your home may be on a different circuit or line in the process of being restored. We appreciate your patience as we work as quickly as possible to turn your lights back on.


 

Stay Safe: What You Should Do

During a power outage, the top priority is your safety. Familiarize yourself with our Safety Checklist, and most importantly stay away from downed power lines. If your lights flicker or go out, there are steps you can take to determine whether an outage is happening while staying safe.

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Common Causes of Outages

If Your Lights Dim or Flicker:

  • Unplug computers and sensitive electronics
  • Disconnect motor-powered appliances — such as air conditioners — by either unplugging them or turning off their circuit breaker. When possible, turn off refrigerators by using their controls

In the Event of Power Loss:

  • Check your fuse or breaker box, then replace any blown fuses, or reset any tripped circuit breakers by switching the breaker to “Off,” then back to “On"
  • If your fuses and circuit breakers look normal, call a neighbor to see whether the power is out next door or the problem is isolated to your home
  • Turn off lights and unplug major appliances and electronics to prevent electrical overload when the power is restored. Leave one light on so you'll know when the outage is over
  • If your neighbor's power comes back on for an hour or more but yours doesn’t, call us. There may be damage we are unaware of, and the information you provide is helpful to us to pinpoint the trouble

 

When You Call Us:

  • Please have your customer account number ready, as well as your name, telephone number, address and a cross street
  • Tell us if you heard a loud boom, saw an accident, can see sparks or know of downed trees or poles in your neighborhood