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Maintenance Outages – Plan On It

If you receive notice of a maintenance outage, it usually means important upgrades are coming to your neighborhood. We isolate the smallest possible area and provide advance notice so you can plan and enjoy your day.

Prep Work: How to Plan

You’ll usually be provided with at least 3 days advance notice before a maintenance outage, and we’ll update you with changes whenever possible. Please contact us beforehand at 1-800-655-4555 if you plan to use a backup generator, so we can arrange to protect our crews from the danger of electrical backfeed. Want more ways to minimize interruption and inconvenience?

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Preparation Checklist

  • Make sure food stays as cold as possible by keeping refrigerator and freezer doors closed and placing blocks of ice inside. Learn More
  • Learn how to manually open security gates and garage doors.
  • Notify any security companies that monitor your home or business.
  • Protect computers, televisions and other sensitive equipment by unplugging them.
  • If your business has no backup power supply, consider renting one.

Life Support Equipment

If you or anyone who lives with you full-time has a medical condition that requires electricity-powered life support equipment, be sure your back-up power system is in place, or make other plans for health and welfare during an outage.

Our Medical Baseline program >

Outage Day: What to Expect

A maintenance outage may not begin or end at the precise times indicated on your notice, and don’t be surprised if your power is turned off and on more than once during the outage period — this is normal. For your convenience, we isolate the area where work is needed and complete it as safely and quickly as possible, so we can get your power back on.

Outage Day: What to Expect Learn More