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Outage Center Goes Mobile

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Report Outages and See Outage Maps with Our New Mobile App

Your fully charged smartphone is always a “go-to” communication option, especially in an urgent situation when safety is key. We realize that power outages are an unfortunate inconvenience so we’ve made it easier for you to report and check on the status of power outages using your web-enabled mobile phone. (Data usage charges may apply. Please check with your carrier.)




 

Download our new iPhone or Android app to your mobile phone. With our app, you can easily report a power outage and view an interactive outage map designed to fit your mobile display, so you can clearly see where outages may be occurring in your area. We know you depend on your mobile phone to communicate and stay safe in an emergency.
If you experience a power outage, use your phone's web connection to report outages and to view outage locations as well as find out when your service may be restored.
If you're experiencing problems with your power for more than a few minutes,let us know by reporting it online - it's the quickest and easiest way to let us know.
If you see a downed power line call 911. Do not approach or touch it.
Report an Outage From your PC: sce.com/outage
From your mobile: m.sce.com/outage
Call SCE: 1-800-611-1911

Frequently Asked Questions

1. What mobile smartphones are supported?

The minimum supported hardware are:

  • An iPhone 3GS or above running at least iOS v4.0 or above
  • Any smartphone running Android v2.2 or above.

 

2. Do I need to be a registered SCE customer in order to view outage maps or report outages through the mobile app/site?

No, anyone can report an outage or street light outage.

3. What features are available?

With the SCE Outages mobile web site and mobile app, you will be able to view current outages on a map, report an outage in your home/business and report street light outages. You can also use the app to have one-touch call access to SCE customer service, links to the full sce.com web site and links to SCE’s Twitter and Facebook mobile site.

4. How do I contact SCE for customer support?

There are two 800 phone numbers published on the "Contact Us" screen.

  • For outage related issues 1–800-611-1911
  • For mobile site/app related issues 1–800-409-2365
5. What kind of information will I receive regarding outage status after I’ve reported an outage?

If you elected to receive notifications through the outage report submission process, you will be notified via the method you chose (email, phone, text, TTY) when an update to the status of the outage is made available. You can also call in to receive updates by providing the confirmation number given on the “Confirmation” screen to the customer service representative.

6. What data charges are associated with using the mobile web site/app or signing up to receive notification updates?

The mobile outage site/app requires an internet connection and data charges may apply per your service plan. If you’ve chosen to receive text message updates on your outage report, then data charges may also apply. Please contact your phone service provider for any questions regarding data usage charges.

7. Will I be able to chat or send text messages through the app with SCE customer service representatives?

No, chatting or texting with customer service representatives are not available at this time. Please contact our customer service through the mobile site/app with the telephone numbers provided on the "Contact Us" screen.

8. The app seems unresponsive, I’m not able to move on to the next page or the same page keeps reloading. What should I do?

In most cases, exiting the app and removing it from the running apps tray will solve the problem.

  • For iPhone:
    1. Press the home button to exit the app. This returns you to the iPhone’s home screen.
    2. Double click the home button. This will bring up a row of icons at the bottom of the screen. These are apps that the iPhone currently has open.
    3. Swipe until you find the "SCE Outages" icon.
    4. Tap and hold the "SCE Outages" icon until it starts to jiggle. A red circled "-" icon will appear in the top left corner of the "SCE Outages" icon.
    5. Tap the red, circled "-" icon. The "SCE Outages" icon should disappear. This closes the app.
    6. Click the home button. This returns you to the iPhone’s home screen.
    7. Click on the "SCE Outages" icon to launch the app.
  • For Android:
    1. From the home screen, locate and press the "Settings" icon.
    2. From the list of settings, locate and press the "Applications" option.
    3. Select the "Manage Applications" option.
    4. Click on the "Running" option tab. This will display all applications currently running.
    5. Select the "SCE Outages" application.
    6. Tap on the "Force Stop" option.
    7. Click on the home button to return to the home screen.
9. Where can I download and install the mobile outage app?

The app is available for download and installation on both the iTunes App Store and Google Play. Please refer to your mobile phone owner’s manual on how to download and install apps