We are committed to customer service. If for whatever reason you need to file a claim, we will help you get through the filing and evaluation process as easily and promptly as possible. 1-800-251-3311
Español (Spanish) 1-800-441-2233
한국어 (Korean) 1-800-628-3061
中文 (Chinese) 1-800-843-8343
Tiếng Việt (Vietnamese) 1-800-327-3031
Cambodian: 1-800-843-1309
Denied Claims
We review all claims thoroughly. If your claim is denied, we will explain the reasons for the denial. You have the right at any time to file a civil action, including a small claims action. The statute of limitations on filing a claim is 3 years for property damage, and 2 years for bodily injury.
The Role Of The California Public Utilities Commission (CPUC)
If you have a billing dispute that you are not able to resolve with SCE, you may file a complaint with the California Public Utilities Commission. The CPUC also sets general rules relating to claims processing, but does not rule on the merits of individual claims. For more information about the role of the CPUC, call 1-800-649-7570 or visit www.cpuc.ca.gov.