Web Content Viewer (JSR 286)

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Online Request Forms

Our online support request forms make it easy and convenient to get things done quickly. Whether you’re a residential customer or a business customer, you can refer to any number of the below links to address your needs easily and promptly.

Request Support

Our online support forms make it easy and convenient for you to get things done quickly.

Submit A Claim

To submit a claim, gather all supporting documentation. Please retain the original paperwork. You can submit your claim online, and upload supporting images and files. Or submit a claim form by email, fax or U.S. mail. Complete a claim form and return it to us with all supporting documentation. If submitting by email, please attach all applicable supporting images or files in addition to your completed form. If submitting by fax, please include your name or business name, service account number, and contact information on all documents.

Service Guarantee Program

We are as committed to providing exceptional service as we are to providing power. Below is the list of services you can expect from our four-point Service Guarantee Program.

If we fail to meet a service, we will automatically credit your bill $30, within 60 days.  Terms and conditions apply.

No Missed Appointments

When your presence is required and we have scheduled an appointment with you for a specific time, we guarantee arrival within 30 minutes of the agreed-upon field service appointment time. This guarantee does not apply when:

  • There is a Category 1, 2, or 3 storm condition.
  • There is a declared emergency event.
  • There is a need for the field service to respond to an intermediate response event, such as a downed power pole or wire.
  • Access to your premises is not available or you are not ready for service.
  • Your premises are deemed unsafe.
24-Hour Service Restoration

We guarantee that your electrical service will be restored within 24 hours of a power outage.  This guarantee does not apply when:

  • There is a Category 1, 2, or 3 storm condition.
  • There is a declared emergency event.
  • Access to the affected area is denied by a public authority, or the area is not accessible due to a road closure.
  • Service interruption is the result of a planned outage.
  • The affected service location is vacant.
  • Access to your premises is not available, or you are not ready for service.
  • Your premises are deemed unsafe.
Notification of Planned Outages

We guarantee to notify you of a planned outage at least three (3) calendar days prior to the event.  Notification may be made by mail, phone, door-to-door, in person, or by e-mail. This guarantee does not apply when:

  • The contact information you provided is incorrect, or we were not notified by you of a change to update your records.
  • Notification was made to the customer of record and the customer failed to notify his/her tenants or occupants.
  • According to SCE’s records, the US Postal Service failed to deliver the notification in a timely manner.
  • The affected service location is vacant.
  • An emergent outage is required, such as public or employee safety hazards, overload conditions, or equipment failures, etc.
  • There is a Category 1, 2, or 3 storm condition.
  • There is a declared emergency event.
Timely and Accurate First Bill

We will issue an accurate first bill to you within 60 days of establishing service. This guarantee does not apply when:

  • You are attempting to re-establish service following a disconnection for non-payment.
  • Access to the meter or your premises is not available on the date requested.
  • A retroactive bill is necessary because you did not request service in a timely fashion after occupying a new residence.
  • According to our records, there is a case of mail theft, or the US Postal Service fails to deliver the first bill in a timely manner.
  • The information provided at the time of the request was incorrect.
  • A CPUC directive requires us to adjust rate factors that result in a billing adjustment and/or rebill.