How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 12:30 p.m. today, 72 customers remained without service. Our crews continue to work around the clock, and service is expected to be restored to those customers at about 4 p.m. today. We will continue to use generators to provide power to customers until final repairs are made. As the underground network system is restored, we will transition these customers off the generators. When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. These actions are to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. We reopened its distribution center at Cesar Chavez community center at 8 a.m. today to distribute ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Smart Meter Opt Out

We support smart metering and we also fully support your individual right to choose.

If you’re a residential customer, you may choose to opt out of a smart meter. If you do, an older technology meter will remain in place (or be reinstalled) at your home. You will not be able to take advantage of programs and benefits like Budget Assistant, which rely on two-way communication technology. 

Our Meters: Features and Benefits

Smart Meter versus Opting Out
Feature or Benefit Smart Meter Opting Out

24/7 Access to Usage Information

Yes

No

Budget Assistant Alerts

Yes

No

Bill-to-Date

Yes

No

Projected Next Bill

Yes

No

Save Power Day Incentives

Yes

No

Remote Activation

Yes

No

Set-up Charge

Included

$75*

Monthly charge

Included

$10**

*Income-qualified customers pay a $10 set-up charge for operational activities.
**Income-qualified customers pay $5 monthly charge for meter reading.

Opt Out FAQ

Can I opt out of a smart meter?

As a residential customer, you may exercise the opt-out alternative choice by calling us at 1-800-810-2369 to enroll.

Are there costs associated with opting out of the smart meter?

Yes, the California Public Utilities Commission (CPUC) has established an initial set-up fee of $75 and an ongoing monthly charge of $10 to opt out of the smart meter. If you participate in income-qualified programs like California Alternate Rates for Energy (CARE), the initial set-up fee is $10 and the ongoing monthly charge is $5. These associated opt-out fees will be added to your monthly bill.

Fees and program options are subject to change by the CPUC.

Why does it cost money to opt out of a smart meter?

California’s standard for metering is now smart meters. The CPUC has determined that those customers who choose the non-standard service should pay the costs for non-standard service. The cost covers manual meter reading and associated operational and billing activities.