How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

At this time, the majority of customers have been restored. We will attempt to restore power to most of the 260 affected customers between 6:00PM and 10:00PM. Approximately 60 customers will remain without power overnight. The distribution center at Cesar Chavez Park will be open until midnight to pass out water, ice and flashlights, and will re-open at 8:00AM tomorrow.We encourage customers in Long Beach to make every effort to conserve use of electricity today as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Smart Meter Opt Out

We support smart metering and we also fully support your individual right to choose.

If you’re a residential customer, you may choose to opt out of a smart meter. If you do, an older technology meter will remain in place (or be reinstalled) at your home. You will not be able to take advantage of programs and benefits like Budget Assistant, which rely on two-way communication technology. 

Our Meters: Features and Benefits

Smart Meter versus Opting Out
Feature or Benefit Smart Meter Opting Out

24/7 Access to Usage Information

Yes

No

Budget Assistant Alerts

Yes

No

Bill-to-Date

Yes

No

Projected Next Bill

Yes

No

Save Power Day Incentives

Yes

No

Remote Activation

Yes

No

Set-up Charge

Included

$75*

Monthly charge

Included

$10**

*Income-qualified customers pay a $10 set-up charge for operational activities.
**Income-qualified customers pay $5 monthly charge for meter reading.

Opt Out FAQ

Can I opt out of a smart meter?

As a residential customer, you may exercise the opt-out alternative choice by calling us at 1-800-810-2369 to enroll.

Are there costs associated with opting out of the smart meter?

Yes, the California Public Utilities Commission (CPUC) has established an initial set-up fee of $75 and an ongoing monthly charge of $10 to opt out of the smart meter. If you participate in income-qualified programs like California Alternate Rates for Energy (CARE), the initial set-up fee is $10 and the ongoing monthly charge is $5. These associated opt-out fees will be added to your monthly bill.

Fees and program options are subject to change by the CPUC.

Why does it cost money to opt out of a smart meter?

California’s standard for metering is now smart meters. The CPUC has determined that those customers who choose the non-standard service should pay the costs for non-standard service. The cost covers manual meter reading and associated operational and billing activities.