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Frequently Asked Questions

Providing excellent service is a top priority at Southern California Edison. Choose from the commonly-asked service questions below for more information.
 

Visit our new Online Account Services area -- a great way to open, close, or transfer your account...and more!

To print the answers to these questions, select "File" from your browser menu, and choose "Print".

Service FAQ

What geographical area does SCE serve?

We serve 11 million Southern Californians in 749 communities, from Bridgeport in the north to Blythe in the south, from the Southern California Coast to the Nevada border. To find out if you live in our territory, please review our service area (PDF).

How do I contact you?

Customers can call 1-800-655-4555 For a complete list of contact information, visit the contact information page on our website.

How do I turn on service?

Want to open an account over the Internet?
Or call our 24-hour Customer Service number at 1-800-655-4555 at least 48 hours before you'd like the service activated. A $15 service-establishment charge will be added to your opening statement. There is an additional $11 charge for same-day service. (We do not establish service on weekends or holidays.)

To help us serve you faster, please have the following information available when you call:
Name for the account
Service address (where service is to be turned on)
Primary phone
Alternate phone number (work, answering service, etc.)
Social Security Number for customer of record (name on account)
Driver's License number for customer of record
Name of spouse or roommate
Mailing address (if different than service address)
Date you would like service to be turned on (Monday through Friday)
Also be prepared to answer the following questions:
Is electricity already on at the new location?
Are there any access problems, such as locked gates, dogs, etc.?
Are the space heaters gas or electric?

What are your Customer Service business hours?

Customer Service representatives are available 24 hours a day, seven days a week, at 1-800-655-4555. Business customers can call 1-800-990-7788 from 8 a.m. to 5 p.m, Mon-Fri, excluding holidays.

For a complete list of contact information, visit the contact information page.

Do I have to pay a deposit when I apply for new service?

If you have not yet established credit with us, you may be asked to pay a security deposit. Our representative will explain the amount of your deposit. Deposits are billed to you on a separate statement, within seven to 10 days after starting service.
After you have paid your residential statements on time for 12 months, we will refund your deposit plus interest. The refund will be applied as a credit to your statement.

How is the amount of the deposit determined?

The amount of the deposit required to establish credit for a domestic account is twice the average monthly bill for SCE charges, which is estimated by us.

How can I avoid paying a deposit?

Avoid paying a deposit through a number of ways:
Having a good payment record with us at a previous address
By providing a letter of credit from your previous energy utility
By providing a guarantor
By Signing up for Direct Payment

Is there there a service connection charge?

Yes. If you are reconnecting service due to non-payment, the service connection charge is $6.00. If the service reconnection requires additional work, such as restoring service at the pole, the charge is $86.00.

How do I turn my service off?

Want to close your account over the Internet? 
Or call our 24-hour Customer Service number at 1-800-655-4555.
To help us serve you faster, please have the following information available when you call:
Account Number
Name on the account
Service address (where service is going to be turned off)
Date you would like service turned off
Address where you would like us to mail your final SCE statement
Any access problems, such as locked gates, dogs, etc.

What services do you provide within the home?

Our services take place almost entirely outside the home. We own the wires, poles, transformers, and meter that serve your home, and we're responsible for maintaining and repairing them. It is the homeowner's responsibility to maintain and repair the main electrical panel, inside wiring, outlets, and other fixtures and equipment. If repairs are needed, check the Yellow Pages for a licensed professional.

What other electric companies are in my area?

Prior to deregulation, all energy utility companies were assigned service areas by the CPUC. In effect, you had no choice but to purchase your electricity or gas from the utility serving your area. With deregulation, however, there are a growing number of energy providers to choose from. To find out what other energy service providers or utilities provide service to your area, visit the CPUC website.

How do I change electric service to my name?

Call 1-800-655-4555 to change the name on your account.

How do I transfer service to another address within SCE's service area?

Want to transfer your account over the Internet?

Or call our 24-hour Customer Service number at 1-800-655-4555 48 hours before you'd like the service transferred.

To help us serve you faster, please have the following information available when you call:

Information from your current location:
­Account Number
­Name on Account (Customer of Record)
­Service address (where service is going to be turned off)
­Date you would like service turned off
­Address where you would like us to mail your final SCE statement
­Any access problems, such as locked gates, dogs, etc.

Information about your new address:
­Service address (where service is to be turned on)
­Primary phone
­Alternate phone number (work, answering service, etc.)
­Social Security Number for customer of record (name on account)
­Driver's License number for customer of record
­Name of spouse or roommate
­Mailing address (if different than service address)
­Date you would like service to be turned on (Monday through Friday)

Also be prepared to answer the following questions:
­Is electricity already on at the new location?
­Are there any access problems, such as locked gates, dogs, etc.?
­Is the space heating gas or electric??

How do I file a claim?

If you need to file a claim with us, please prepare and mail a letter stating the nature and extent of the damage. Include:
Date, time, and location of damage
Your name, address, and telephone number
Copies of all repair estimates or paid invoices for repairs that pertain to your claim

Note: This is neither an admission of liability nor an indication that Southern California Edison is responsible for your damages.
Mail the above information to:
Southern California Edison Company
Attention: Claims Department
P.O. box 900
Rosemead, CA 91770

What if I want to file a CPUC complaint?

Before contacting the CPUC, we request that you first call us at 1-800-655-4555. We will investigate your concerns and get back to you with an explanation. If, after an investigation by us, you are still not satisfied, you can contact the CPUC at 1-800-649-7570 or visit the CPUC website.