Web Content Viewer (JSR 286)

Moving and Turning Service On/Off

Using the Online Move Center

Although it's optional, providing your Driver's License, Social Security Number, and/or Tax ID number (for Business Customers only) can help us process your request faster. In some instances, this information can be used to determine if we can waive the deposit fee based on your credit eligibility.

Unfortunately, you will need to submit these requests separately. If you don’t want to do this online, you can always call us at 1-800-655-4555 and we can take your service requests over the phone.

If you need to submit a service request for multiple meters at a single address, a separate request is required for each meter.

Logging in to SCE.com is not required when submitting a service request. However, if you have a log in to SCE.com, we can pull your existing account information in to the form so you don’t have to type it all in.

This option is available for users who don't have an SCE.com login, are new to Southern California Edison, or simply don’t want to log in to SCE.com.

When you're enrolled in My Account and need to turn off or transfer service, when you log in to SCE.com we’ll pull your existing account information in to the form so you don’t have to type it all in.

If you're transferring service, we'll also use your historical account information to determine if we can waive a deposit fee.

  • For users who logged in to SCE.com: if you were unable to complete your service request, you can come back to it by selecting it from the “Saved Items” page within 7 days of when you began the service request.
  • If you started your service request as a guest and were unable to complete it, you can come back to it within 24 hours by selecting it from the “Saved Items” page, so long as you keep the browser window open.

For your protection, we will automatically end your session when no activity has occurred after a predetermined period of time. You will receive a notification that your session has "timed out" and when you attempt to continue, you will be given the opportunity to log back in.

To log out after submitting your service request, select your name in upper right of your screen.

If you made it to the confirmation page and haven’t received a confirmation email within 10 minutes of submitting your service request, please call us at 1-800-655-4555 and we’ll help you. Just a reminder: print out the confirmation page for your records.

We need to handle requests for Catalina Island residents differently since we provide electric, gas, and water service for the island - because of this, we're unable to take online service requests from Catalina Island residents. However, you can call us at 1-800-367-8851, Monday - Friday from 8 a.m. to 5 p.m. and we can help you submit your service request.

Yes, you can check the status of your home service request online.

Business Customers: Please call us at 1-800-655-4555 or contact your account manager to check on the status of your business service requests.

In order to ensure your Direct Access status goes with you to your new address, please don't use the Move Center to submit your service transfer request—instead, call us at 1-800-799-4723, Monday - Friday 7 a.m. - 7 p.m. and Saturday 8 a.m. - 5 p.m., and we'll help you with your order.

At the moment, the online Move Center is only available in English.

The Move Center, as well as the rest of SCE.com, works best with these browsers.

Turning On, Off, or Moving Your Electric Service

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.

If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service turned on (please note that we do not turn on service on weekends or holidays). A $5 service connection charge will be added to your opening statement.

To help us serve you faster, please have the following information available when you call:

  • Name for the account
  • Service address (where service is to be turned on)
  • Primary phone
  • Alternate phone number (work, answering service, etc.)
  • Social Security Number for customer of record (name on account)
  • Driver's License number for customer of record
  • Name of spouse or roommate
  • Mailing address (if different than service address)
  • Date you would like service to be turned on (Monday through Friday)


Also be prepared to answer the following questions:

  • Are there any access problems, such as locked gates, dogs, etc.?
  • Are the space heaters gas or electric?
  • Is there a central A/C unit at the property?

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.

If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service turned off.

To help us serve you faster, please have the following information available when you call:

  • Account Number
  • Name on the account
  • Service address (where service is going to be turned off)
  • Date you would like service turned off
  • Address where you would like us to mail your final SCE statement
  • Any access problems, such as locked gates, dogs, etc.

You can quickly and easily move your current electric service from one address to another within our service area using our Move Center to submit your request.

If you'd like to complete your request over the phone, call us at 1-800-655-4555 48 hours before you'd like the service transferred.

To help us serve you faster, please have the following information available when you call:

  • Information from your current location:
    • Account Number
    • Name on Account (Customer of Record)
    • Service address (where service is going to be turned off)
    • Date you would like service turned off
    • Address where you would like us to mail your final SCE statement
    • Any access problems, such as locked gates, dogs, etc.
  • Information about your new address:
    • Service address (where service is to be turned on)
    • Primary phone
    • Alternate phone number (work, answering service, etc.)
    • Social Security Number for customer of record (name on account)
    • Driver's License number for customer of record
    • Name of spouse or roommate
    • Mailing address (if different than service address)
    • Date you would like service to be turned on (Monday through Friday)


Also be prepared to answer the following questions:

  • Are there any access problems, such as locked gates, dogs, etc.?
  • Is the space heating gas or electric?
  • Is there a central A/C unit at the property?

If you need help at any time during your service request, please call us at 1-800-655- 4555.

You will receive a confirmation message after your request has been submitted along with an order confirmation number. You will also receive an email confirmation with your order details, as well as additional emails updating you on the progress of your request.

You can view the status of your request online. You can also click the link located on your confirmation email.

Your order confirmation number was emailed to you on successful completion of your order. If you’re unable to find your email, call us at 1-800-655-4555 and we can help you with questions regarding your service request.

To change your service request date, call us at 1-800-655-4555. If you change your service request date, we will send you a confirmation email with the updated details of your order.

To cancel your service request, call us at 1-800-655-4555. If you cancel your service request, we will send you a confirmation email for the cancellation.

If you have not yet established credit with us, you may be asked to pay a security deposit. Our representative will explain the amount of your deposit. Deposits are billed to you on a separate statement, within seven to 10 days after starting service.

After you have paid your residential statements on time for 12 months, we will refund your deposit plus interest. The refund will be applied as a credit to your statement.

The amount of the deposit required to establish credit for a domestic account is twice the average monthly bill for SCE charges, which is estimated by us.

You can avoid paying a deposit through a number of ways:

  • Having a good payment record with us at a previous address
  • By providing a letter of credit from your previous energy utility
  • By providing a guarantor
  • By signing up for Auto Pay

If you’re entitled to a deposit refund, we will mail it you along with your closing bill within 30 days of closing your account.

If you're turning on service, there is a $5 service connection charge.

If you're reconnecting service due to non-payment, there is $5 service connection charge. If the service re-connection requires additional work, such as restoring service at the pole, the charge is $86.

SCE's Paperless Billing is available for almost all SCE accounts.

Accounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  • Accounts receiving an SCE online bill through another Internet billing and payment site. 
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
  • Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.

Yes, if eligible.

Accounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  • Accounts receiving an SCE online bill through another Internet billing and payment site. 
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
  • Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.

Yes. Your SCE.com username and password will provide you secure access to your bill.

If you already have an sce.com ID make sure you log in before completing your turn on/transfer request. If you have not registered yet, you will be asked to provide a username and password to initiate my account registration.

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Web Content Viewer (JSR 286)