Web Content Viewer (JSR 286)

Questions about the Move Center

Smartphone showing new move center.

An Improved Design

Use our Move Center on a desktop, laptop, tablet or smartphone─whichever device you prefer.

 

Form field with auto-populated information.

Faster Than Ever

With enhanced features like auto-fill, we use all the information we have to help speed up the process.

 

Couple looking at smartphone with the move center page displaying a progress bar.

More Convenient

The Move Center allows you to start your service request and finish it whenever you’re ready.

 

Using the Online Move Center

Do you need any of my personal information to complete my service request?

Although it's optional, providing your Driver's License, Social Security Number, and/or Tax ID number (for Business Customers only) can help us process your request faster. In some instances, this information can be used to determine if we can waive the deposit fee based on your credit eligibility.

I have a service request to submit for both my home and business. Can I do both at the same time?

Unfortunately, you will need to submit these requests separately. If you don’t want to do this online, you can always call us at 1-800-655-4555 and we can take your service requests over the phone.

Can I submit a single service request for multiple meters at my address?

If you need to submit a service request for multiple meters at a single address, a separate request is required for each meter.

Do I have to log in to SCE.com to submit my service request?

Logging in to SCE.com is not required when submitting a service request. However, if you have a log in to SCE.com, we can pull your existing account information in to the form so you don’t have to type it all in.

What does “Continue as a Guest” mean?

This option is available for users who don't have an SCE.com login, are new to Southern California Edison, or simply don’t want to log in to SCE.com.

Does it help to be enrolled in My Account when submitting a service request?

When you're enrolled in My Account and need to turn off or transfer service, when you log in to SCE.com we’ll pull your existing account information in to the form so you don’t have to type it all in.

If you're transferring service, we'll also use your historical account information to determine if we can waive a deposit fee.

What does “Saved Items” mean?

  • For users who logged in to SCE.com: if you were unable to complete your service request, you can come back to it by selecting it from the “Saved Items” page within 7 days of when you began the service request.
  • If you started your service request as a guest and were unable to complete it, you can come back to it within 24 hours by selecting it from the “Saved Items” page, so long as you keep the browser window open.

What does it mean to "Time Out" of a session?

For your protection, we will automatically end your session when no activity has occurred after a predetermined period of time. You will receive a notification that your session has "timed out" and when you attempt to continue, you will be given the opportunity to log back in.

How do I log out after I submitted my service request?

To log out after submitting your service request, select your name in upper right of your screen.

Why haven’t I received a confirmation email for my service request?

If you made it to the confirmation page and haven’t received a confirmation email within 10 minutes of submitting your service request, please call us at 1-800-655-4555 and we’ll help you. Just a reminder: print out the confirmation page for your records.

I live on Catalina Island. Can I submit my service request using the Move Center?

We need to handle requests for Catalina Island residents differently since we provide electric, gas, and water service for the island - because of this, we're unable to take online service requests from Catalina Island residents. However, you can call us at 1-800-367-8851, Monday - Friday from 8 a.m. to 5 p.m. and we can help you submit your service request.

Can I look up my service request online?

Yes, you can check the status of your home service request online.

Business Customers: Please call us at 1-800-655-4555 or contact your account manager to check on the status of your business service requests.

I'm enrolled in Direct Access. Can I use the Move Center to transfer my service to another address?

In order to ensure your Direct Access status goes with you to your new address, please don't use the Move Center to submit your service transfer request—instead, call us at 1-800-799-4723, Monday - Friday
7 a.m. - 7 p.m. and Saturday 8 a.m. - 5 p.m., and we'll help you with your order.

Will I still be able to use my WhiteFence ID?

Yes, your WhiteFence login credentials should continue to exist for other services that WhiteFence offers on their website, whitefence.com.

Is this available in other languages?

At the moment, the online Move Center is only available in English.

What system configuration do I need to run this site?

The Move Center, as well as the rest of SCE.com, works best with these browsers.

Turning On, Off, or Moving Your Electric Service

How do I turn on service?

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.

If you prefer to submit your request over the phone, call us 24/7 at 1-800-655-4555 at least 48 hours before you'd like your service turned on (please note that we do not turn on service on weekends or holidays). A $6 service connection charge will be added to your opening statement.

To help us serve you faster, please have the following information available when you call:

  • Name for the account
  • Service address (where service is to be turned on)
  • Primary phone
  • Alternate phone number (work, answering service, etc.)
  • Social Security Number for customer of record (name on account)
  • Driver's License number for customer of record
  • Name of spouse or roommate
  • Mailing address (if different than service address)
  • Date you would like service to be turned on (Monday through Friday)


Also be prepared to answer the following questions:

  • Are there any access problems, such as locked gates, dogs, etc.?
  • Are the space heaters gas or electric?
  • Is there a central A/C unit at the property?

How do I turn my service off?

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.

If you prefer to submit your request over the phone, call us 24/7 at 1-800-655-4555 at least 48 hours before you'd like your service turned off.

To help us serve you faster, please have the following information available when you call:

  • Account Number
  • Name on the account
  • Service address (where service is going to be turned off)
  • Date you would like service turned off
  • Address where you would like us to mail your final SCE statement
  • Any access problems, such as locked gates, dogs, etc.

How do I move my service to another address within SCE's service area?

You can quickly and easily move your current electric service from one address to another within our service area using our Move Center to submit your request.

If you'd like to complete your request over the phone, call us 24/7 at 1-800-655-4555 48 hours before you'd like the service transferred.

To help us serve you faster, please have the following information available when you call:

  • Information from your current location:
    • ­Account Number
    • ­Name on Account (Customer of Record)
    • ­Service address (where service is going to be turned off)
    • ­Date you would like service turned off
    • ­Address where you would like us to mail your final SCE statement
    • ­Any access problems, such as locked gates, dogs, etc.
  • Information about your new address:
    • ­Service address (where service is to be turned on)
    • ­Primary phone
    • ­Alternate phone number (work, answering service, etc.)
    • ­Social Security Number for customer of record (name on account)
    • ­Driver's License number for customer of record
    • ­Name of spouse or roommate
    • ­Mailing address (if different than service address)
    • ­Date you would like service to be turned on (Monday through Friday)


Also be prepared to answer the following questions:

  • ­Are there any access problems, such as locked gates, dogs, etc.?
  • ­Is the space heating gas or electric?
  • Is there a central A/C unit at the property?

How can I get help with completing my request?

If you need help at any time during your service request, please call us at 1-800-655-4555.

When will I find out if my service request was successful?

You will receive a confirmation message after your request has been submitted along with an order confirmation number. You will also receive an email confirmation with your order details, as well as additional emails updating you on the progress of your request.

You can view the status of your request online. You can also click the link located on your confirmation email.

What if I can’t find my confirmation number?

Your order confirmation number was emailed to you on successful completion of your order. If you’re unable to find your email, call us at 1-800-655-4555 and we can help you with questions regarding your service request.

How do I change my turn on or turn off date?

To change your service request date, call us at 1-800-655-4555. If you change your service request date, we will send you a confirmation email with the updated details of your order.

How do I cancel a request once it has been submitted?

To cancel your service request, call us at 1-800-655-4555. If you cancel your service request, we will send you a confirmation email for the cancellation.

Do I have to pay a deposit when I apply for new service?

If you have not yet established credit with us, you may be asked to pay a security deposit. Our representative will explain the amount of your deposit. Deposits are billed to you on a separate statement, within seven to 10 days after starting service.
After you have paid your residential statements on time for 12 months, we will refund your deposit plus interest. The refund will be applied as a credit to your statement.

How is the amount of the deposit determined?

The amount of the deposit required to establish credit for a domestic account is twice the average monthly bill for SCE charges, which is estimated by us.

How can I avoid paying a deposit?

You can avoid paying a deposit through a number of ways:

  • Having a good payment record with us at a previous address
  • By providing a letter of credit from your previous energy utility
  • By providing a guarantor
  • By signing up for Direct Payment

I paid a deposit when I turned on my service. Now that I’m turning it off, when will I receive my deposit refund?

If you’re entitled to a deposit refund, we will mail it you along with your closing bill within 30 days of closing your account.

Is there a service connection charge?

If you're turning on service, there is a $6 service connection charge.

If you're reconnecting service due to non-payment, there is $6 service connection charge. If the service re-connection requires additional work, such as restoring service at the pole, the charge is $86.

Who is eligible for SCE's Paperless Billing?

SCE's Paperless Billing is available for almost all SCE accounts.

Accounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  • Accounts receiving an SCE online bill through another Internet billing and payment site. 
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
  • Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.

Can I enroll in Paperless Billing while I complete my turn on request?

Yes, if eligible.

Accounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  • Accounts receiving an SCE online bill through another Internet billing and payment site. 
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
  • Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.

Do I have to have an SCE.com username and password to sign up for Paperless Billing?

Yes. Your SCE.com username and password will provide you secure access to your bill.

If you already have an sce.com ID make sure you log in before completing your turn on/transfer request. If you have not registered yet, you will be asked to provide a username and password to initiate my account registration.

Web Content Viewer (JSR 286)