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Questions about the Move Center

Smartphone showing new move center. Form field with auto-populated information. Couple looking at smartphone with the move center page displaying a progress bar.

An Improved Design

Faster Than Ever

More Convenient

Use our Move Center on a desktop, laptop, tablet or smartphone─whichever device you prefer. With enhanced features like auto-fill, we use all the information we have to help speed up the process. The Move Center allows you to start your service request and finish it whenever you’re ready.

 

Using the Online Move Center

Turning On, Off, or Moving Your Electric Service

How do I turn on service?

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.

If you prefer to submit your request over the phone, call us 24/7 at 1-800-655-4555 at least 48 hours before you'd like your service turned on (please note that we do not turn on service on weekends or holidays). A $6 service connection charge will be added to your opening statement.

To help us serve you faster, please have the following information available when you call:

  • Name for the account
  • Service address (where service is to be turned on)
  • Primary phone
  • Alternate phone number (work, answering service, etc.)
  • Social Security Number for customer of record (name on account)
  • Driver's License number for customer of record
  • Name of spouse or roommate
  • Mailing address (if different than service address)
  • Date you would like service to be turned on (Monday through Friday)


Also be prepared to answer the following questions:

  • Are there any access problems, such as locked gates, dogs, etc.?
  • Are the space heaters gas or electric?
  • Is there a central A/C unit at the property?
How do I turn my service off?

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.

If you prefer to submit your request over the phone, call us 24/7 at 1-800-655-4555 at least 48 hours before you'd like your service turned off.

To help us serve you faster, please have the following information available when you call:

  • Account Number
  • Name on the account
  • Service address (where service is going to be turned off)
  • Date you would like service turned off
  • Address where you would like us to mail your final SCE statement
  • Any access problems, such as locked gates, dogs, etc.
How do I move my service to another address within SCE's service area?

You can quickly and easily move your current electric service from one address to another within our service area using our Move Center to submit your request.

If you'd like to complete your request over the phone, call us 24/7 at 1-800-655-4555 48 hours before you'd like the service transferred.

To help us serve you faster, please have the following information available when you call:

  • Information from your current location:
    • ­Account Number
    • ­Name on Account (Customer of Record)
    • ­Service address (where service is going to be turned off)
    • ­Date you would like service turned off
    • ­Address where you would like us to mail your final SCE statement
    • ­Any access problems, such as locked gates, dogs, etc.
  • Information about your new address:
    • ­Service address (where service is to be turned on)
    • ­Primary phone
    • ­Alternate phone number (work, answering service, etc.)
    • ­Social Security Number for customer of record (name on account)
    • ­Driver's License number for customer of record
    • ­Name of spouse or roommate
    • ­Mailing address (if different than service address)
    • ­Date you would like service to be turned on (Monday through Friday)


Also be prepared to answer the following questions:

  • ­Are there any access problems, such as locked gates, dogs, etc.?
  • ­Is the space heating gas or electric?
  • Is there a central A/C unit at the property?
How can I get help with completing my request?

If you need help at any time during your service request, please call us at 1-800-655-4555.

When will I find out if my service request was successful?

You will receive a confirmation message after your request has been submitted along with an order confirmation number. You will also receive an email confirmation with your order details, as well as additional emails updating you on the progress of your request.

You can view the status of your request online. You can also click the link located on your confirmation email.

What if I can’t find my confirmation number?

Your order confirmation number was emailed to you on successful completion of your order. If you’re unable to find your email, call us at 1-800-655-4555 and we can help you with questions regarding your service request.

How do I change my turn on or turn off date?

To change your service request date, call us at 1-800-655-4555. If you change your service request date, we will send you a confirmation email with the updated details of your order.

How do I cancel a request once it has been submitted?

To cancel your service request, call us at 1-800-655-4555. If you cancel your service request, we will send you a confirmation email for the cancellation.

Do I have to pay a deposit when I apply for new service?

If you have not yet established credit with us, you may be asked to pay a security deposit. Our representative will explain the amount of your deposit. Deposits are billed to you on a separate statement, within seven to 10 days after starting service.
After you have paid your residential statements on time for 12 months, we will refund your deposit plus interest. The refund will be applied as a credit to your statement.

How is the amount of the deposit determined?

The amount of the deposit required to establish credit for a domestic account is twice the average monthly bill for SCE charges, which is estimated by us.

How can I avoid paying a deposit?

You can avoid paying a deposit through a number of ways:

  • Having a good payment record with us at a previous address
  • By providing a letter of credit from your previous energy utility
  • By providing a guarantor
  • By signing up for Direct Payment
I paid a deposit when I turned on my service. Now that I’m turning it off, when will I receive my deposit refund?

If you’re entitled to a deposit refund, we will mail it you along with your closing bill within 30 days of closing your account.

Is there a service connection charge?

If you're turning on service, there is a $6 service connection charge.

If you're reconnecting service due to non-payment, there is $6 service connection charge. If the service re-connection requires additional work, such as restoring service at the pole, the charge is $86.

Who is eligible for SCE's Paperless Billing?

SCE's Paperless Billing is available for almost all SCE accounts.

Accounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  • Accounts receiving an SCE online bill through another Internet billing and payment site. 
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
  • Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.
Can I enroll in Paperless Billing while I complete my turn on request?

Yes, if eligible.

Accounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  • Accounts receiving an SCE online bill through another Internet billing and payment site. 
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
  • Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.
Do I have to have an SCE.com username and password to sign up for Paperless Billing?

Yes. Your SCE.com username and password will provide you secure access to your bill.

If you already have an sce.com ID make sure you log in before completing your turn on/transfer request. If you have not registered yet, you will be asked to provide a username and password to initiate my account registration.