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Billing & Payment FAQ

We provide our customers with a variety of convenient ways to manage their bills. Choose from the commonly asked billing and payment questions below for more information.

Billing & Payment

Paperless Billing

Who is eligible for SCE's Paperless Billing?

SCE's Paperless Billing is available for almost all SCE accounts.

Accounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Internet bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
  • Accounts receiving an SCE online bill through another Internet billing and payment site. 
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
  • Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.
What are the benefits of online billing?

Once enrolled in online billing, you will be able to view monthly statements, remit payments, find ways to reduce monthly energy consumption to save money and receive regular reminder notifications.

When your bill is ready to view you will receive an email at the address you provided when you enrolled in My Account that tells you Your Southern California Edison bill is ready for viewing. It provides you with a link to see your bill. After 5 days from the initial bill notification email, if you do not pay your bill, you will receive a reminder email. 5 days after that, you will receive another reminder to pay your bill.

What do I do next to enroll in SCE's Paperless Billing?

If you are interested in enrolling in Paperless Billing, you'll first have to subscribe to SCE's My Account service and then enroll in Paperless Billing. This can be done from My Account.

I was not accepted by SCE's Paperless Billing and am not sure why?

If you were not accepted for SCE's Paperless Billing and have questions about eligibility, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8  a.m. to 6 p.m. Pacific Standard Time (excluding holidays).

How much does it cost to participate in SCE's Paperless Billing?

SCE's Paperless Billing is a free service.

Will I continue to receive a paper bill in the mail?

No. You will not continue to receive your paper bill in addition to your online bill.

When will I be able to view my first online bill?

After successfully enrolling in SCE's Paperless Billing, you will receive your next bill online.

On occasion you might receive a final bill through the mail with a message that will inform you it is your final bill and the next bill will be sent electronically

How will I be notified when my SCE online bill is available to view?

SCE's Paperless Billing provides an e-mail notification to you when your bill is available for viewing. For added convenience, the e-mail will contain a link that will automatically direct you to SCE's Web site.

When do the online bills arrive?

Your Internet bill is created at the same time your paper bill normally would have been printed. You will receive an e-mail notification when your bill is ready for viewing. If you are enrolled in Paperless Billing, you will not receive a paper bill.

When is my online bill due?

Your SCE bill is due and payable on the date it was prepared. It becomes past due if not paid within 19 days.

Will my online bill have the same information as my paper bill?

Yes. The online bill will contain the same information as the paper bill. If you are enrolled in Paperless Billing, you will not receive a paper bill.

How will I receive bill messages, bill inserts and other information that is usually included with the paper bill?

Bill messages, bill inserts and other information that is included with the paper bill will appear on the online bill.

Do I have to pay my bill online once I am enrolled in the online billing program?

No. You can pay your bill the same way you do today, if you choose. However, paying on SCE.com works similar to other company online bill pay programs. Once you make a payment on SCE.com, the next time you pay your bill, the system remembers the account you previously used. You will be able to select the account(s) previously used and the amount you would like to pay. Once paid, you will receive a payment confirmation via email. It is that easy!

I’m a Direct Pay Customer. Will that cause any trouble with Online Billing?

No. You will receive your bill as you would above.

Can I see past billing statements?

Yes. Starting from the next billing cycle after you enroll, you can see up to 12 months of historical bills. Because of the process the system uses to present the bills online, we do not maintain non-online billing statements for historic viewing.

Whom do I contact for questions on my SCE online bill?
  • E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
  • Toll-free telephone number: 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
What if SCE's Paperless Billing system goes down while I am using it?

If you lose connectivity to SCE's Paperless Billing, any transaction request for which you had received confirmation will be processed. If you were in the middle of performing a transaction request and were unable to complete it, please contact us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays) for the status of your request.

Online Payment

Who is eligible for SCE's Online Payment?

SCE's Online Payment is available for almost all SCE accounts.

Accounts NOT eligible include:

  • Closed accounts
  • Accounts not considered in good credit standing with SCE — Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Online Payment if here are no additional returned items on your customer account for the next six months.
  • Accounts receiving an SCE online bill through another Internet billing and payment site.
  • Accounts enrolled in SCE's Direct Payment.
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE.
What do I do next to enroll in SCE's Online Payment?

If you are interested in enrolling in Online Payment, you'll first have to subscribe to SCE's My Account service and then enroll in Online Payment. This can be done from the My Account sign-on screen or the My Account homepage (visible when you close this window).

What type of bank accounts can I use with SCE's Online Payment?

You can use a checking account from any financial institution that accepts electronic debits.

Can my account be enrolled in both SCE's Direct Payment and SCE's Online Payment?

No. Currently you may only select one form of payment method, either Online Payment or Direct Payment.  Before enrolling or changing your payment method to Direct Payment your account should have a zero balance since the Direct Payment enrollment will not take effect until your next SCE bill is generated.

How much does it cost to participate in SCE's Online Payment?

SCE's Online Payment is a free service.

Once I enroll, when can I begin making payments online?

After a successful enrollment, you can begin using SCE's Online Payment immediately.

When can I make a payment using SCE's Online Payment?

You can initiate a payment 24 hours a day, 7 days a week.

How often can I make payments using SCE's Online Payment?

You can make one payment per customer account a day.

When are payments credited to my SCE account?

Payments received before 6 p.m. Pacific Time, Monday through Friday, will be credited to your SCE account the same day. Payments made after 6 p.m. Pacific Time Monday through Friday, or on weekends and holidays, are credited to your account the following business day.

When is my bill due?

Your SCE bill is due and payable on the date the bill was prepared. It becomes past due if not paid within 19 days.

How will I know if my payment has been received by SCE?

Your next bill will reflect all payments received in the "Update" section of the bill.

Can I pay an overdue bill online?

An Online payment may not reach us in time to prevent additional collection action. Please call SCE at 1-800-655-4555 to discuss your options with a customer service representative.

What if the SCE's Online Payment system goes down while I am using it?

If you lose connectivity to SCE's Online Payment, any transaction request for which you had received confirmation will be processed. If you were in the middle of performing a transaction request and were unable to complete it, please contact us at 1-800-409-2365, Monday through Friday from 6 a.m. to 8 p.m. Pacific Standard Time (excluding holidays) for the status of your request.

Whom do I contact for questions on my SCE Online bill?
  • E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
  • Toll-free telephone number: 1-800-409-2365, Monday through Friday from 6 a.m. to 8 p.m. Pacific Standard Time (excluding holidays).

Direct Payment (Automatic Withdrawal)

How does Direct Payment work?

Direct Payment (Automatic Withdrawal) will automatically deduct your total amount due each month from your bank account 10 days after your SCE bill is prepared. Please note that you can not use this payment method with other Pay Online methods.

Who is eligible for SCE's Direct Payment?

SCE's Direct Payment is available for almost all SCE accounts.

Acounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not considered in good credit standing with SCE — Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Direct Payment if there are no additional returned items on your customer account for the next six months.
  • Accounts receiving an SCE online bill through another Internet billing and payment site.
  • Accounts enrolled in SCE's Online Payment.
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE.
What do I do next to enroll in SCE's Direct Payment?

If you are interested in enrolling in Direct Payment, you'll first have to subscribe to SCE's My Account service and then enroll in Direct Payment. This can be done from My Account.

What type of bank accounts can I use with SCE's Direct Payment?

You can use a checking account from any financial institution that accepts electronic debits.

Can my account be enrolled in both SCE's Direct Payment and SCE's Online Payment?

No, currently you may only select one form of payment method, either Online Payment or Direct Payment. Before enrolling or changing your payment method to Direct Payment your account should have a zero balance since the Direct Payment enrollment will not take effect until your next SCE bill is generated.

How much does it cost to participate in SCE's Direct Payment?

SCE's Direct Payment is a free service.

When is my bank account debited for SCE's Direct Payment?

Your payment will be automatically deducted from your bank account 10 days after your bill is mailed.

When is my bill due?

Your SCE bill is due and payable on the date it is prepared. It becomes past due if not paid within 19 days.

How will I know if my payment has been received by SCE?

Your next bill will reflect all payments received in the "Update" section of the bill.

Can I pay an overdue bill online?

A payment may not reach us in time to prevent additional collection action. Please call SCE at 1-800-655-4555 to discuss your options with a customer service representative.

Who do I contact for questions on my payments?
  • E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
  • Toll-free telephone number: 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
I am on Direct Payment. How can I stop a payment?

With Direct Payment, you can stop a payment up to two business days before your direct payment is scheduled by calling 1-800-655-4555.