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Billing & Payment FAQ

We provide our customers with a variety of convenient ways to manage their bills. Choose from the commonly asked billing and payment questions below for more information.

Billing & Payment

What billing and payment options are available?

We offer many different billing and payment options. Online Billing and Payment allows you to make payments over the Internet, as well as receive bills online. You have two options for receiving and paying bills online

To receive and pay your bills on sce.com, register at My Account. You can then enroll to receive your bill online (online billing) and/or to pay your bills online (online payment). If you are already a My Account registered user, please login and click on My Bills & Payments in the left navigation, then click on the Payment Options tab. These are secure and free services. For more information, visit our Paperless Billing FAQs and Online Payment FAQs.

You can also access your bill through a bill payment service provider such as a bank, Internet service portal, or an online brokerage service. Bill payment service providers offer the "one-stop shop" convenience of one Web site to view and/or pay all your bills, including your SCE bill.

If you're interested in enrolling with a payment service provider, start by viewing a complete list of customer service providers.

Note: The charges for these services vary based on the provider you select.

Pay-by-Mail is the method of mailing a check or money order (never cash) in the envelope provided.

Direct Payment automatically deducts your payment from your checking account every month. Direct payment is a free service. Sign up for My Account and visit the My Bills and Payments to enroll.

Credit or Debit Card payment allows you to use your credit card and most ATM/Debit cards to pay you bill.  Payments can be made via the telephone or online.  A fee is assessed by JP Morgan Chase for each payment made in their system. 

QuickCheck is a payment non-enrollment option that allows you to pay your bill over the phone using your checking account information.

Pay By Phone is a payment option that allows you to pay your bill over the phone using your checking account information. Enrollment in this program is required. 

Pay In Person allows you to pay your bill at an Authorized Payment Agency (APA). 

Pay Electronically with EDI is convenient for businesses with Electronic Data Interchange (EDI) capability.

I want to pay my bill in person. Where is the nearest Authorized Payment Agency (APA)?

Authorized Payment Agencies (APAs) are conveniently located throughout our service territory. To find an APA near your home or place of work, use our APA Locator.

What can I do if I can't make a payment on time?

If you are having difficulty paying your electric bill on time, please make arrangements with us before the payment is due. Not all customers are eligible for payment arrangements and extensions.

To make a payment arrangement or extension, log on to My Account and click on the "payment arrangement" link found below your customer account information.

Visit our Help With Your Bill landing page for more information.

Note: Delinquent payments are not reported to credit bureaus while you are an active customer. Unpaid balances on inactive or closed accounts are reported to credit bureaus and you can contact us if you have any questions.

How can I request a duplicate copy of my bill?

You can request a duplicate bill using our online request form.  If you are currently registered in My Account and enrolled in online billing, you can log in to My Account, click the "View Bill" button, and then click on the "Print" icon. Note: If you register today you can view and print your bill after your next statement is generated.

What if I dispute my bill?

Higher than normal bills can occur at any time throughout the year. Understand your bill and find ways to save. If you still think your bill is incorrect, call us at (800) 655-4555 and speak with a customer service representative. You can also learn more about disputing a charge on the back of your bill.

How much time do I have to make my payment?

Your bill is due 19 days after the date the bill was prepared. 

How can I obtain the balance on my account?

For account balance information,call our automated response number at 1-800-950-2356 or you can login/sign up for My Account to view your account balance.

Where do I find my account number?

You will find your customer account number in the upper right corner of your statement. This identifies your account number in our records. Please use this number when requesting information about your account. 

Where can I learn more about understanding my bill?

For more information about your bill, visit our Understanding Your Bill section.

Paperless Billing

What are the benefits?

Once you’ve signed up for our free Paperless Billing service:

  • Receive a bill ready notice with the amount due, due date, and link to view the bill
  • View monthly statements
  • Find ways to reduce monthly energy consumption to save money

How can I sign up?

Sign in to My Account, select My Bills & Payments, then Billing & Payment Options.

Can I sign up when I turn service on?

If you’re eligible, you’ll see the option to sign up when completing your request online. My Account set up is included if you’re not already registered.

I was not able to sign up and I'm not sure why?

Any of the following may prohibit you from signing up:

  • Already receiving a paperless bill (from SCE or a third party)
  • Have a Departing Load or Wireless Technology Rate (WTR) plan
  • Have no active service

If you have additional questions about eligibility, please Email us or call us at 1-800-409-2365.

When will I be able to view my first online bill?

After successfully signing up, you’ll receive your next bill online. However, you might receive one last bill through the mail with a notice that it’s your final paper bill.

You will not continue to receive your paper bill in addition to your paperless bill.

How will I be notified when my bill is available to view?

You’ll receive a bill ready notice at the email address you provided when you signed up in My Account. It includes the total amount due, the due date, and a link to view your bill.

When will my bill be ready?

Your paperless bill is created at the same time your paper bill normally would have been printed. You’ll receive an email notification when your bill is ready for viewing.

Will my paperless bill have the same information as my paper bill?

Yes.

Do I have to pay my bill online once I am signed up for Paperless Billing?

No, you can pay your bill using any of our convenient payment options.

Can I see past billing statements?

If you've been signed up with Paperless Billing for over a year, you can see up to 12 months of historical bills in My Account.

If you're new to Paperless Billing, you can view your past bills in My Account beginning with the statement from the first billing cycle after you signed up. As each billing cycle passes, you'll have online access to those statements – up to 12 months’ worth of previous bills.

What if SCE's system goes down while I am using it?

If you lose connectivity to SCE.com, any transaction request for which you had received confirmation will be processed. If you were in the middle of performing a transaction request and were unable to complete it, please contact us at 1-800-409-2365, for the status of your request.

Whom do I contact for questions on my paperless bill?

Email us or call our toll-free number at 1-800-409-2365.

Why did my online payment activate paperless billing?

To improve the customer experience, we are providing secure access to your bill 24/7 through My Account. Paperless Billing benefits include:

  • Receiving a bill ready notice with the amount due, due date and link to view the bill
  • Viewing monthly statements
  • Finding ways to reduce monthly energy consumption to save money

What if I want a paper bill?

  • You can still obtain a paper bill by printing your electronic PDF bill at home.  Paperless bills are available for easy access 24/7.
  • We encourage you to give Paperless Billing a try.  It’s convenient and secure. 
    • Secure access through SCE.com My Account.
    • Your bill and payment details are always protected.
    • You’ll receive an email notice with the amount due, the due date, and a link to view your bill each month.
    • You can even sign up for optional payment reminder alerts.
  • If still want to receive paper bills directly from SCE, you can call us at 1-800-250-7330.
     

Online Payment

Who is eligible for SCE's Online Payment?

SCE's Online Payment is available for almost all SCE accounts.

Accounts NOT eligible include:

  • Closed accounts
  • Accounts not considered in good credit standing with SCE — Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Online Payment if here are no additional returned items on your customer account for the next six months.
  • Accounts receiving an SCE online bill through another Internet billing and payment site.
  • Accounts enrolled in SCE's Direct Payment.
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE.

What do I do next to enroll in SCE's Online Payment?

If you are interested in enrolling in Online Payment, you'll first have to subscribe to SCE's My Account service and then enroll in Online Payment. This can be done from the My Account sign-on screen or the My Account homepage (visible when you close this window).

What type of bank accounts can I use with SCE's Online Payment?

You can use a checking account from any financial institution that accepts electronic debits.

Can my account be enrolled in both SCE's Direct Payment and SCE's Online Payment?

No. Currently you may only select one form of payment method, either Online Payment or Direct Payment.  Before enrolling or changing your payment method to Direct Payment your account should have a zero balance since the Direct Payment enrollment will not take effect until your next SCE bill is generated.

How much does it cost to participate in SCE's Online Payment?

SCE's Online Payment is a free service.

Once I enroll, when can I begin making payments online?

After a successful enrollment, you can begin using SCE's Online Payment immediately.

When can I make a payment using SCE's Online Payment?

You can initiate a payment 24 hours a day, 7 days a week.

How often can I make payments using SCE's Online Payment?

You can make one payment per customer account a day.

When are payments credited to my SCE account?

Payments received before 6 p.m. Pacific Time, Monday through Friday, will be credited to your SCE account the same day. Payments made after 6 p.m. Pacific Time Monday through Friday, or on weekends and holidays, are credited to your account the following business day.

When is my bill due?

Your SCE bill is due and payable on the date the bill was prepared. It becomes past due if not paid within 19 days.

How will I know if my payment has been received by SCE?

Your next bill will reflect all payments received in the "Update" section of the bill.

Can I pay an overdue bill online?

An Online payment may not reach us in time to prevent additional collection action. Please call SCE at 1-800-655-4555 to discuss your options with a customer service representative.

What if the SCE's Online Payment system goes down while I am using it?

If you lose connectivity to SCE's Online Payment, any transaction request for which you had received confirmation will be processed. If you were in the middle of performing a transaction request and were unable to complete it, please contact us at 1-800-409-2365, Monday through Friday from 6 a.m. to 8 p.m. Pacific Standard Time (excluding holidays) for the status of your request.

Whom do I contact for questions on my SCE Online bill?

  • E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
  • Toll-free telephone number: 1-800-409-2365, Monday through Friday from 6 a.m. to 8 p.m. Pacific Standard Time (excluding holidays).

Direct Payment

How does Direct Payment work?

Direct Payment (Automatic Withdrawal) will automatically deduct your total amount due each month from your bank account 10 days after your SCE bill is prepared. Please note that you can not use this payment method with other Pay Online methods.

Who is eligible for SCE's Direct Payment?

SCE's Direct Payment is available for almost all SCE accounts.

Acounts NOT eligible include:

  • Closed accounts
  • Deposit accounts
  • Accounts not considered in good credit standing with SCE — Customer accounts considered "Cash Only" status are not eligible. If your account is in "Cash Only" status, you may be eligible for SCE's Direct Payment if there are no additional returned items on your customer account for the next six months.
  • Accounts receiving an SCE online bill through another Internet billing and payment site.
  • Accounts enrolled in SCE's Online Payment.
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE.

What do I do next to enroll in SCE's Direct Payment?

If you are interested in enrolling in Direct Payment, you'll first have to subscribe to SCE's My Account service and then enroll in Direct Payment. This can be done from My Account.

What type of bank accounts can I use with SCE's Direct Payment?

You can use a checking account from any financial institution that accepts electronic debits.

Can my account be enrolled in both SCE's Direct Payment and SCE's Online Payment?

No, currently you may only select one form of payment method, either Online Payment or Direct Payment. Before enrolling or changing your payment method to Direct Payment your account should have a zero balance since the Direct Payment enrollment will not take effect until your next SCE bill is generated.

How much does it cost to participate in SCE's Direct Payment?

SCE's Direct Payment is a free service.

When is my bank account debited for SCE's Direct Payment?

Your payment will be automatically deducted from your bank account 10 days after your bill is mailed.

When is my bill due?

Your SCE bill is due and payable on the date it is prepared. It becomes past due if not paid within 19 days.

How will I know if my payment has been received by SCE?

Your next bill will reflect all payments received in the "Update" section of the bill.

Can I pay an overdue bill online?

A payment may not reach us in time to prevent additional collection action. Please call SCE at 1-800-655-4555 to discuss your options with a customer service representative.

Who do I contact for questions on my payments?

  • E-mail us and your inquiry will be processed within 24 hours (Monday through Friday, excluding holidays).
  • Toll-free telephone number: 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).

I am on Direct Payment. How can I stop a payment?

With Direct Payment, you can stop a payment up to two business days before your direct payment is scheduled by calling 1-800-655-4555.

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